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[Guest amis]

Dear Support,

 

I setup the credit card file to answear the call, as soon as i called the system, Vg answear the call fine with the correct file and i heard the sound of the credit card.

 

When i recorded a wav sound of my voice with the media player and just create a VG script with "Play Sound File" button, i get an error message when i call.

 

All i want to do is when someone call, he gets to hear my massage.

how do i do that?

 

P.S. I looked at the help file for an answear, but it was not much there.

 

Thanks, Amis

[SupportTeam]

What format is your sound file recorded?

[Guest amis]

The answer to your Question is: "All formats"

 

However, in the properties of Sound recorder, i have the following options:

All Formats

Playback formats

Recording formats

 

Also i have "convert now" button, when i click, i get another option for format

and the format is: PCM

 

i have the format options as follow:

 

CCITT A-Law

CCITT u-Law

GSM 6.10

IMA ADPCM

Microsoft ADPCM

Microsoft G.723.1

MPEG Layer-3

PCM

 

i have the "NAME" options as follow (as of now it is set "Utitled":

Untitled

CD Quality

Radio Quality

Telephone Quality

 

 

The Attributes is on 8.0 khz, 8 bit mono, should i change it to 16 bit mono or stereo?

 

 

Thanks, Amis

[SupportTeam]

If you are using a voice modem then 8kHz mono is what you should be using. see: http://www.voiceguide.com/vghelp/html/SoundFiles.htm

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[Guest amis]

Hi there,

 

I am using dialogic card 4dpci with VG 4 lines

 

Audio format set for: PCM 44.100 kHz, 16 Bit, Stereo

 

Per your request here is the log info:

 

 

173138.80 0 dial start any summary:|7:idx=0|8:dok=0|9:idx=0|10:idx=0|

173139.84 0 dial start any summary:|7:idx=0|8:dok=0|9:idx=0|10:idx=0|

173140.88 0 dial start any summary:|7:idx=0|8:dok=0|9:idx=0|10:idx=0|

173141.89 8 linedevstate 2048 0 0

173142.05 8 callstate OFFERING 65618 0 4

173142.07 8 Answer the call at 9/30/2004 5:31:42 PM

173142.11 8 lineAnswer(65618) => 66021

173142.16 8 callinfo CALLEDID

173142.20 8 callinfo ORIGIN

173142.25 8 ring 0

173142.71 8 callstate CONNECTED 65618 1 0

173142.75 8 callstate CONNECTED 65618,1,0

173142.79 8 WorkingModeTAPI@Connected=

173142.82 8 WorkingModeScript@Connected=

173142.86 8 Inband detection not enabled

173142.89 8 StartLoadedVgs at 9/30/2004 5:31:42 PM

173142.91 8 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Newcall\}

173142.95 8 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Newcall}

173142.98 8 rv add [$RV_STARTTIME]{9/30/2004 5:31:42 PM}

173143.01 8 rv add [$RV_DEVICEID]{8}

173143.04 8 rv add [$RV_CIDNAME]{}

173143.07 8 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

173143.09 8 rv add [$RV_CIDNUMBER]{}

173143.21 8 tapi Reply (LineEvReply) ok 66021 0

173143.24 8 callinfo MONITORMODES

173143.27 8 timer clear

173143.29 8 [Play 1] Playing

173143.32 8 [Play 1] Playing (C:\Program Files\VoiceGuide\system\voice\tst11.wav)

173143.39 8 play set playid=180936

173143.57 8 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\system\voice\tst11.wav]

173143.61 8 path {WAVERR_BADFORMAT} not found

173143.63 8 play set playid=180936

173143.87 8 timer clear

173143.90 8 RunModule PLAY end

173143.98 8 play end old playid returned=0 (current=180936)

173144.02 8 wa(4425,18093600)

173144.22 8 callinfo MONITORMODES

173148.49 8 play end current play (playid=180936)

173148.59 8 ScriptEventCode 8001 iLineState=1100

173148.63 8 LsPlayMsg EV_PLAY_FINISHED

173148.65 8 timer set 5 EV_TIMEOUT_REPLAYMSG

173153.59 8 timer fired EV_TIMEOUT_REPLAYMSG

173153.61 8 ScriptEventCode 9005 iLineState=1101

173153.64 8 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

173153.67 8 [Play 1] Playing (C:\Program Files\VoiceGuide\system\voice\tst11.wav)

173153.70 8 play set playid=191251

173153.89 8 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\system\voice\tst11.wav]

173153.93 8 path {WAVERR_BADFORMAT} not found

173153.95 8 play set playid=191251

173154.13 8 timer clear

173154.23 8 play end old playid returned=0 (current=191251)

173154.27 8 wa(4425,19125100)

173154.30 8 callinfo MONITORMODES

173158.67 8 callstate DISCONNECTED 65618 0 0

173158.78 8 ScriptEventCode 9250 iLineState=1100

173158.81 8 LsPlayMsg EV_REMOTEPARTY_DISCONNECT

173158.84 8 rv add [Hangup Time]{9/30/2004 5:31:58 PM}

173158.87 8 Hanging up call...

173158.91 8 RecSoundStop ok

173158.96 8 PlaySoundStop err=0

173158.99 8 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

173159.05 8 fnHangupCall end

173159.13 8 linedevstate 2048 0 0

173159.16 8 callstate IDLE 65618 0 0

173159.19 8 WorkingMode@Idle=

173159.21 8 timer clear

173159.25 8 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

173159.28 8 tapi Reply (LineEvReply) ok 66038 0

173200.21 8 timer fired EV_TIMEOUT_TIMETOREINITLINE

173200.23 8 ScriptEventCode 9008 iLineState=900

173200.25 8 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

173200.28 8 ReinitTelephony due to IDLE

173200.31 8 tapic lineDeallocateCall(MainCall:65618) 0

173200.59 8 lineOpen(8)=>

173200.62 8 Waiting for a call...

173200.64 8 LineHandle=66127

173200.67 8 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

173200.71 0 dial start any summary:|7:idx=0|8:rdy=0|9:idx=0|10:idx=0|

173201.75 0 dial start any summary:|7:idx=0|8:rdy=0|9:idx=0|10:idx=0|

173202.80 0 dial start any summary:|7:idx=0|8:rdy=0|9:idx=0|10:idx=0|

173203.73 8 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

173203.75 8 ScriptEventCode 9013 iLineState=900

173203.84 0 dial start any summary:|7:idx=0|8:dok=0|9:idx=0|10:idx=0|

173204.88 0 dial start any summary:|7:idx=0|8:dok=0|9:idx=0|10:idx=0|

173205.92 0 dial start any summary:|7:idx=0|8:dok=0|9:idx=0|10:idx=0|

[SupportTeam]

Please .zip up and post the sound file you are trying to play (C:\Program Files\VoiceGuide\system\voice\tst11.wav)

[Guest amis]

Hi,

 

Attached is tst.wav file (ziped)

 

Thanks, Amis.

tst11.wav.zip

[SupportTeam]

The attached sound file is in format 44kHz, 16bit, Stereo.

 

Please see here: http://www.voiceguide.com/vghelp/html/SoundFiles.htm for info on what format the sound files should be recorded in.

[Guest amis]

Thanks Alot....

 

It is working, however, now the sound on the phone is NOT as clear as it sounds here at the office (I hear something like background noises, even though it is very quite here).

 

Any suggestions?

 

 

Thanks Again, Amis.

[SupportTeam]

That may be the noise which was due to converting the sound files to another format? Usually some noise is inserted during conversion - that's why for best quality results you should have the prompts provided to you by the studio in the correct format.