Guest Guest Report post Posted 10/09/2004 04:50 PM I have been trying to get the [Play Sound File] module to play successive wav files and it is not working. I keep getting a "invalid file name" error. I have version 5.2.3010. I am entering the path as follows: C:\Wav Files\Customer.wav, C:\Wav Files\Pin.wav Is there a bug or am I just doing something wrong? Share this post Link to post
SupportTeam Report post Posted 10/09/2004 10:34 PM That should work with no problems, unless either C:\Wav Files\Customer.wav or C:\Wav Files\Pin.wav does not exit... Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.) Try also specifying: 1.wav, 2.wav That should results in "one two" being played... Share this post Link to post
Guest Guest Report post Posted 10/10/2004 09:26 PM Here is the log 162326.16 9 linedevstate 2048 0 0 162326.16 9 callstate OFFERING 65706 0 4 162326.20 9 Lev_CallerID [3083835584,CELLULARONE,0000] 162326.21 9 rv add [DNIS]{0000} 162326.21 9 callinfo CALLEDID 162326.21 9 callinfo ORIGIN 162326.21 9 ring 0 162332.18 9 ring 2 162332.18 9 Answer the call at 10/10/2004 4:23:32 PM 162332.19 9 lineAnswer(65706) => 65689 162332.71 9 callstate CONNECTED 65706 1 0 162332.72 9 callstate CONNECTED 65706,1,0 162332.72 9 WorkingModeTAPI@Connected= 162332.72 9 WorkingModeScript@Connected= 162332.77 9 Inband detection not enabled 162332.77 9 StartLoadedVgs at 10/10/2004 4:23:32 PM 162332.77 9 AddRVns [ScriptsPath]{C:\Program Files\VoiceGuide\Scripts\} 162332.77 9 AddRVns [ScriptPath]{C:\Program Files\VoiceGuide\Scripts} 162332.77 9 rv add [$RV_STARTTIME]{10/10/2004 4:23:32 PM} 162332.77 9 rv add [$RV_DEVICEID]{9} 162332.78 9 rv add [$RV_CIDNAME]{CELLULARONE} 162332.78 9 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 162332.78 9 rv add [$RV_CIDNUMBER]{3083835584} 162332.78 9 tapi Reply (LineEvReply) ok 65689 0 162332.79 9 callinfo MONITORMODES 162332.79 9 timer clear 162332.79 9 [Play 60] Playing 162332.80 9 [Play 60] Playing (C:\Wav\Pin.wav, C:\Wav\cust.wav) 162332.80 9 play set playid=685676 162332.92 9 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Wav\Pin.wav,C:\Wav\cust.wav] 162332.92 9 path {WAVERR_BADFORMAT} not found 162332.92 9 play set playid=685676 162333.02 9 timer clear 162333.02 9 RunModule PLAY end 162333.03 9 play end old playid returned=0 (current=685676) 162333.03 9 wa(4433,68567600) Share this post Link to post
SupportTeam Report post Posted 10/10/2004 10:09 PM Trace shows either one or both of the sound files are recorded in wrong format. Please read: http://www.voiceguide.com/vghelp/html/SoundFiles.htm Share this post Link to post
Guest Timmus Report post Posted 05/05/2005 09:36 PM Just to elaborate on this problem, I found that VoiceGuide 5.2.3063 will report "Invalid Filename" when using the play button in Script Designer > Play, but when running the script over the phone line will work just fine. Apparently the built-in player cannot parse the multiple filenames. Tim Share this post Link to post