Mailbox Filename

[Guest Scott Hyde]

Hi there

I use the voice mail system to manage and record orders using the play and save modules. I then process to database and email etc.

 

I also run a script which then copies and renames the new voice file to 0001_*

 

(ie a voice mail box number) thinking that the message would then also be accessible through the voice mail system.

 

It would seem the vocie mail system does recognise these copied messages as "saved" messages directy here using the windows gui, however none are seen as new messages and when I ring into check my messages none are available at all (new or saved).

 

Is there a way to rename files saved by the record module such that are seen as NEW messages by the voice mail system and accessible through the mailbox system also.

 

 

Thank for any comments

Cheers

[SupportTeam]

As soon as you save a .wav file in the \VmSave\ directory and it's named correctly then it will be available within the voicemail system.

 

Can you please give us an some examples of what filenames you used and some traces of what you tried to do afterwards.

[Guest Sscott Hyde]

Hi

note I have not enabled CID Number capture but will in future - hence filenames do not include this.

 

the script simply adds 0001_ to the originaly saved name.

 

As I said they appear through windows mailbox as a saved file (now about 190 files) but is not recognised as "new" and not available if I call in and use phone menu sytsem etc.

 

this is Vb Script module as part of "on hangup script"

 

Dim filesys, newfile

Set filesys = CreateObject("Scripting.FileSystemObject")

Set newfile = filesys.GetFile("$rv[record]")

newfile.copy "C:\Program Files\VoiceGuide\data\VmSave\0001_" & right(newfile, 17)

 

original

1017134302_0_.wav

 

saved copy

0001_1017134302_0_.wav

 

thanks

[SupportTeam]

Have a look in VG's \data\VmSave\ directory to see how VG names saved voicemail files.

 

Basically the format is:

 

VmBox_MMDDHHNNSS_NewFlag_LineID_CallerID_.wav

 

NewFlag: 1=New, 2=Saved.

 

eg: with no CallerID this would be a valid filename:

 

0002_0429082200_1_8__.wav

[Guest Guest]

Hi again

understand your response - but cant get this to work:

 

VM save file (now with Cid activated)

1018210306_0_0298185536.wav

 

 

My vb script which errors

 

newfile.copy "C:\Program Files\VoiceGuide\data\VmSave\0001_" & left(newfile, 10)

& "_1_0_" & mid(newfile,14,10) & ".wav"

 

cheers

last post I hope

[Guest Scott hyde]

Also tried

newfile.copy "C:\Program Files\VoiceGuide\data\VmSave\0001_" & left(newfile, 10)

& "_1_0_" & mid(newfile,14,10) & "_.wav"

[Guest Scott hyde]

Sorry

I think I understand the problem. The module saves the full path.