SupportTeam Report post Posted 10/28/2004 06:41 AM Sam wrote: Hi, I recently (last week) upgraded to the latest version of VG, and it's working very well. Nice job guys! Only thing is that it won't detect when the line is in use, so if I'm on the phone the thing will just start dialing and talking away. How do I get it to detect that the line is in use? Thanks, Sam Share this post Link to post
SupportTeam Report post Posted 10/28/2004 06:44 AM It's not possible to detect if another handset on same line has been picked up. You should be able to ensure that the DTMF digits are only dialed after the dial tone is heard on the line by using a "D" prefix before the number dialed. This is not a recommended approach as after a number of such attempts VG will mark the call as 'failed'. Best not to use the line when VoiceGuide may be making outbound calls - or just have a dedicated line for VG's own use. Share this post Link to post
Guest Sam Prochazka Report post Posted 10/28/2004 05:44 PM How many times will the system dial out before declaring failure? How long does it wait between dialing? Share this post Link to post
SupportTeam Report post Posted 10/28/2004 09:10 PM How many times will the system dial out before declaring failure? However many times the "retries" is set to. Share this post Link to post
