Can't Tranfer

[Guest Automart]

Hi,

 

I have a problem to transfer a call to another extension of my Panasonic KX-TD108.

VG is running under XPPro and ther is a Smartlink 56 Kb analog Voice/faxmodem in my PC. This modem is connected through the Panasonic KX-TD108. There is also an ISDN card in the PC, which is directly connected to the outside line, but this is not configured in VG.

When I call the ext of the PC, VG answere it coorectly. When I press * the call must be transfered to ext. 28 (i.e.), but the only thing VG does is the hookflash. There are no dialing tones of the call to ext 28. When I call some ext with Windows Hyperterminal, I hear the dialingtones and the ext rings...

What is wrong??

 

I will attach the logfile.

 

Thnx in Advance.

 

Mart.

1101vgm.txt

[SupportTeam]

Maybe there is a short pause needed between the hookflash and the extension dialed. As per: http://www.voiceguide.com/vghelp/html/modXfer.htm

When specifying the number you can use the commas ',' to indicate pauses in the dialing sequence, ie: allow a pause between the hookflash and the telephone number being dialed add a couple of commas before the phone number. (eg: the text box in the screenshot above would read ",,4583")

[Guest Guest]

I've tried that, but it seems that my modem coun't pickup the Panasonic dial tone back, so the modem do not dial the transfered number. I think VG place the incoming call on 'hold', as is seems to be.

Please help.

 

Tnx.

Mart

[SupportTeam]

Try using a script like this to do the transfer:

Blind_Transfer_Using_Play_Modules.vgs

[Guest Mart]

Hi,

 

Does not work either, no difference with the regular transfer. There is NO dial tone from the Panasonic after the hookflash ... ;-(

[Guest Mart]

Is it possible, that my MODEM will not support 'Hookflash'??

(Smartlink Voice/fax 56Kb)

[Guest Mart]

?? No one ??

[SupportTeam]

If the caller is not put on hold when modem issues hookflash then the modem’s hookflash is too short. See:

 

http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm

http://www.voiceguide.com/vghelp/html/modXfer.htm

 

I'd suggest just getting a Dialogic card.

[Guest Mart]

Hi,

 

I think the hookflash works correct, but I notice, in the settings of my modem, there is nothing I can do when VG is activated. All the things you can select or set is gray and not to change. When I close VG everything is normal and selectable. So maybe VG is using the modem all the time when it's active. Is that depending of a setting??

 

Thanks in advance.

 

Mart.

[SupportTeam]

All the things you can select or set is gray and not to change

What things are you talking about? Can you provide some sceenshots please.

[Guest Mart]

This is with VG activated...(waiting for a call)

[Guest Mart]

...and this with VG CLOSED...

[SupportTeam]

You should probably speak with the modem manufacturer to find out why their drivers work like this, and what significance this has.