Outbound Calling

[ishola]

I just started using VG. When i use the outbound facility, it takes a long time like 20sec to start playing playing my .wav file after the recipiet has picked up the line. so i have recipents that will have to waite for all that time to hear the message.

 

What am i doing wrong?

 

I am using D/4PCI, with SR5.11 with SP1

 

Ishola

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

 

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[ishola]

234055.05 5 dial [61,12,411182337,1,2359,MoTuWeThFrSaSu,,2,NONE,D:\Voice Files\mayor.wav,D:\Voice Files\mayor.wav,none,45,2,120,,none]

234055.05 0 dial callque update id=61 next call time 0411190140

234055.06 0 dial callque DB update returned

234055.06 5 dial found entry: tel[12] ann[NONE] vgs[D:\Voice Files\mayor.wav] am[D:\Voice Files\mayor.wav]

234055.06 5 Dialing: 12

234055.06 5 MakeCall => 65553

234055.06 5 timer set 45 EV_TIMEOUT_MAKECALL_NORESPONSE

234055.06 5 TapiCbTrigSet 65553 7002

234055.06 0 dial start any summary:|5:dial=0|

234056.06 0 dial start any summary:|5:rdy=0|

234056.20 5 tapi Reply (LineEvReply) ok 65553 0

234056.20 5 TapiCbTrigClear

234056.20 5 linedevstate 2048 0 0

234056.20 5 callstate DIALTONE 66509 0 0

234056.20 5 callstate DIALING 66509 0 0

234056.20 5 callstate PROCEEDING 66509 0 0

234056.20 5 callinfo CALLEDID

234056.20 5 callinfo REASON

234056.39 5 Lev_CallerID [0000,,12]

234056.39 5 rv add [DNIS]{12}

234056.39 5 callinfo ORIGIN

234108.80 5 callstate DISCONNECTED 66509 16 0

234108.80 5 ScriptEventCode 9250 iLineState=5200

234108.80 5 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT

234108.80 5 rv add [OutDial_RetriesLeft]{2}

234108.80 5 rv add [$RV_STARTTIME]{11/18/2004 11:41:08 PM}

234108.80 5 rv add [$RV_DEVICEID]{5}

234108.80 5 rv add [$RV_CIDNAME]{}

234108.80 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

234108.80 5 rv add [$RV_CALLEDNUMBER]{12}

234108.80 0 dial callque delete id=61

234108.81 5 AddRVns [OutDial_Result]{Contacted_AM}

234108.81 5 AM - wait for end of welcome message...

234108.81 5 dial awaiting end of answering machine message (lvl:10 for 20)

234108.81 5 RecSoundStart file[C:\Program Files\VoiceGuide\data\RecAm_5.wav] ok

234108.81 5 timer set 120 EV_TIMEOUT_HANGUP

234111.91 5 ScriptEventCode 9300 iLineState=1152

234111.91 5 LsDialoutRecAnswerMachineWelcMsg EV_SILENCE_DETECTED

234111.97 5 RecSoundStop ok

234111.97 5 timer set 1 EV_REC_FINISHED

234111.97 5 ScriptEventCode 8003 iLineState=1152

234111.97 5 LsDialoutRecAnswerMachineWelcMsg EV_REC_FINISHED

234111.97 5 rv replace start: [$RV[AmWelcMsg_RecLen100ms]]

234111.97 5 rv ns none[OutDial_RetriesLeft]{2}

234111.97 5 rv replace end: []

234111.97 5 am msglen=0, minrequired=20

234111.97 5 Play Answer Machine message [D:\Voice Files\mayor.wav]

234111.97 5 play set playid=577828

234112.02 5 PlaySoundStart ok [D:\Voice Files\mayor.wav]

234112.02 5 timer clear

234112.02 5 wa(26559,57782800)

234138.58 5 wb(57782800)

234138.64 5 play end current play (playid=577828)

234138.64 5 ScriptEventCode 8001 iLineState=1153

234138.64 5 LsDialoutPlayOnAnswerMachine EV_PLAY_FINISHED

234138.64 5 rv add [Hangup Time]{11/18/2004 11:41:38 PM}

234138.64 5 Hanging up call... [LsDialoutPlayOnAnswerMachine 2 ]

234138.64 5 RecSoundStop ok

234138.64 5 PlaySoundStop err=0

234138.64 5 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

234138.66 5 Waiting for a call...

234138.67 5 fnHangupCall end

234138.69 5 linedevstate 2048 0 0

234138.69 5 callstate IDLE 66509 0 0

234138.70 5 WorkingMode@Idle=

234138.70 5 timer clear

234138.70 5 LineState(iLineId).iVgsIdx = 0

234138.70 5 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

234138.70 5 tapi Reply (LineEvReply) ok 66526 0

234139.77 5 timer fired EV_TIMEOUT_TIMETOREINITLINE

234139.77 5 ScriptEventCode 9008 iLineState=900

234139.77 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

234139.77 5 ReinitTelephony due to IDLE

234139.77 5 tapic lineDeallocateCall(MainCall:66509) 0

234139.92 5 lineOpen(5)=>

234139.94 5 Waiting for a call...

234139.94 5 LineHandle=66475

234139.94 5 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

234140.06 0 dial start any summary:|5:rdy=0|

234141.06 0 dial start any summary:|5:rdy=0|

234142.06 0 dial start any summary:|5:rdy=0|

234143.06 0 dial start any summary:|5:rdy=0|

234143.22 5 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

234143.22 5 ScriptEventCode 9013 iLineState=900

[SupportTeam]

Trace shows VG started dialing number at: 23:40:56

234056.20 5 callstate DIALING 66509 0 0

Then 16 seconds later Dialogic card reported that it has heard an Answering Machine answer the call:

234108.81 5 AM - wait for end of welcome message...

and then 3 seconds later it started playing the message mayor.wav

234111.97 5 Play Answer Machine message [D:\Voice Files\mayor.wav]

On poor quality lines the Dialogic card sometimes mistakenly thinks that an answering machine has answered the call - looks like this is happening in this case...