Determine Called Numbers

[aolpl]

How to determine called numbers for future validation?

 

For example we have meny numbers to access our PBX.

 

We want to give some DDI number to specific customer (ex. VIP, NORMAL etc)

but we don't want to produce many scripts for those profiles.

 

Every call is picked up by the same script but before receive we want to determine which DDI was called, than after validation we move this call to module exactly for callers profile.

 

example: caller is VIP and has his DDI to contact us 555

another caller is NORMAL and has DDI 556

 

$RV[called_number???]=555

 

on {true} go to {VIP menu}

on false go to standard menu

 

 

etc etc.

 

 

The same we NEED for transfer received call, for example, customer has no password to access some menu, than transfered to operator. Operator gives him temporary ID which let to insert ne password into dbase and transfer customer back by calling INTERNAL number for example *4.

 

*4 is VG with the same global script but with validation of CALLED number

 

$RV[called_number???]=*4 (????)

 

on {true} go to {get ID and change password}

 

 

so, we can produce many cases in one script and operator can transfer received caller to exact module back.

[aolpl]

Another case is that I tested software before buy on analog modems and I got CID_NUMBER as well.

 

Now I am working o Dialogic D4PCI/EURO and I lost this feature.

When I validate CID_NUMBER I get nothing!

 

PBX didn't change, telefon provider service didn't change any setting.

 

Changes are 1. Register software, 2. Standard analog modem replaced with dialogic card.

 

What happend??? I have no idea.

[SupportTeam]

How to determine called numbers for future validation?

Does the PBX forward this information using Inband Signaling?

Do you have some CTI integration available for this PBX?

Now I am working o Dialogic D4PCI/EURO and I lost this feature.

When I validate CID_NUMBER I get nothing!

Well it looks like the modem could detect the CallerID sent by your phone company whereas the Dialogic card cannot... Have you spoken with your local Dialogic card supplier to see if the Dialogic is capable to detect CallerID in your country?

[aolpl]

My PBX is Alcatel Office OmniPCX.

 

When I transfer received call I can see on screens this:

 

*555 <- 66666666

 

where *555 is my internal group number and 6666666 caller ID.

 

All calls are transfered to IVR group which is *555

 

Now, I would like to program Alcatel for several *groups and determine

if caller calls *555 or *551 so I can move folowing calls to other place in the script.

[SupportTeam]

Can this PBX send any CID or DDI/Indial information on the analog extensions which are plugged into the Dialoigc card ? (ie. can it do Inband Signalling?)

 

Do you have some CTI integration available for this PBX?

[aolpl]

Yes, Alcatel has analog card with 16 interfaces, and can provide this information what number was called (mean what DDI was called from outside).

 

I don't know if I have some CTI integration, but I am sure I have coz this equipment costed me about 10.000 $.

 

I am sure it has all the stuff.

[SupportTeam]

and can provide this information what number was called (mean what DDI was called from outside).

How does the PBX provide this info?

Using Inband Signaling or does it have a separate CTI interface?

You may need to speak with the PBX supplier here to get more information.

[aolpl]

I think, this information, what was called number from outside is provided by TAPI.

We have soft called PimPhony Team, and we can see what number was called, and where is transfer proceed etc. etc.

 

Alcatel has its own TAPI driver to communicate with PBX (TAPI ver.2).

 

So, is there any possibility to use this information into the vgs script?

[SupportTeam]

If you can supply us documentation on the interface we can modify one of the CTI connectors we have to work with this PBX.

 

We would need the 'Programming SDK' information from Alcatel.