Dialogic D/120jct-ls

[DinoM]

Sorry for my bad english first if this post causing you any inconvient. :-)

 

Recently, I'm assigned to re-design a running IVR system with voiceguide. The system is running VoiceMasterIII with a dialogic D/120JCT-LS board currently.

 

What I wanna to know is the compatibility between the lastest version of voiceguide with this board. Since, the system is in production state, so I cannot fire up the "Intel Dialogic Configuration Manager" to take a deeper look of the setting on that board, but I still returning the following information to me.

 

"DIALOG/HD-PCI"

- D/120JCT-LS

 

From the Recommended Hardware page in this site. I know it is supported. but the model have a bit different from what I found and it is "D/120JCT". Just want to make sure the different between no -LS and with -LS or they are the same.

 

Second, I found an entry inside "Device Manager" which show "unknown PCI" and I cannot found any dialogic board driver from there. So, does that mean the dialogic board was installed properly? The strange thing is : It is a Live Production System which running "VoiceMasterIII" currently.

 

Does anyone running voiceguide with this board ? Can share experiences with me ?

 

Thanks for your share,

DinoM

[SupportTeam]

D/120JCT-LS is fine.

There are many VoiceGuide systems out there using this board and we've been using it ourselves in the test lab here for a while.

 

You can disregard the "unknown PCI" - if the DCM starts and shows the card started then all is OK and you are ready to use the card.

[DinoM]

SupportTeam,

 

Thank You for your prompt helpful reply. I'm highly appericate on it :-D (Sorry for my bad grammer).

 

Oh really good. But will this "unknown PCI" make the box unstable ?

 

How about the TAPI driver ? I'm not quite sure for the dialogic installation since the production system are hosted at client office. And they missing all the cd/manual for the board. If I required to retouch the driver installation. Then I didn't have a way to download it over the net.

 

Can I mix VoiceGuide with the Existing VoiceMasterIII and let them controling individual ports on the dialogic board ?

 

About the licensing. Can I purchase a 12ports License and install it on a development server and working with it on a voice modem. Once the call flow ready, install the license to the Real production server ??

 

Thanks

DinoM

[SupportTeam]

But will this "unknown PCI" make the box unstable ?

No.

Can I mix VoiceGuide with the Existing VoiceMasterIII and let them controlling individual ports on the dialogic board ?

You can do this with "VoiceGuide for Dialogic" - please send email to sales@voiceguide.com and they will forward you a copy of it.

 

A 12 port license would need to be linked to the Dialogic card.

You should probably just get a 1 line license for your development purposes.

[DinoM]

Hi SupportTeam,

 

VoiceGuide for Dialogic ?? What is the different ? Oh, I can only found the normal VG over your website. To use Dialogic Card, I need other version ?

Please clear me on this.

 

After a search on this forum, I found that I can use a USB NIC act as a hardware donkey and use it to generate a VG Unique ID. Once I have developed the voiceflow and use plugin the same USB NIC into the Production Server ?

 

Since the Production Server cannot be stopped during our development period. Hence, the dialogic board cannot move out.

 

Thanks

DinoM

[SupportTeam]

VoiceGuide for Dialogic is pretty much the same as the version that is downloadable - but does not need to use the TAPI and WAVE drivers.

Once I have developed the voiceflow and use plugin the same USB NIC into the Production Server ?

Yes.

[DinoM]

VoiceGuide for Dialogic is pretty much the same as the version that is downloadable - but does not need to use the TAPI and WAVE drivers.

 

So here we have 2 ways to purchase the license.

 

1) Purchase a 1port Normal Version of VoiceGuide first and test it under Voice Modem at development server.

 

Afterthat, Purchase a 12ports VoiceGuide for Dialogic and install it on the Production server.

 

2) Buy a 12 Ports VoiceGuide + USB Network Adapter, register this copy with the VG Unique ID generated by the Network Adapter.

Once the development ready, obtain a VoiceGuide for Dialogic from Katalina .Install it into the Production Server with the USB Network Adapter as a dongle.

 

Does both method work ? Please correct me if I get any mistake.

But request for a VoiceGuide for Dialogic require additional purchase ??

 

Thanks,

DinoM

[SupportTeam]

Yes, both approaches are fine.

[DinoM]

But, where can I download the "VoiceGuide for Dialogic" ?

 

Thanks

DinoM

[SupportTeam]

Send an email to support@voiceguide.com and a copy will be forwarded to you.

[DinoM]

Thanks SupportTeam,

 

If I use the VG for Dialogic, then does I need to install the Dialogic Wave Driver 1.x for Windows 2000 as according to the help document ?

 

Thanks

DinoM

[SupportTeam]

No, you do not need to install the Wave driver if you use the "VoiceGuide for Dialogic" product.