D/4 Pci And 8 Bit Sound Files

[Guest Jack_VR]

D/4 PCI will accepts 8 bit sound files but only computers prior to 1998 have 8 bit sound cards. Meaning we need to compress but that leaves the recording full of static.

 

Your software requires:

 

8 bit, 11025 Hz, Mono

 

We can not record an original sound file in 8 bit without static. It is impossible. We use a professional sound studio for our sound files and they can record in 16 bit but NOT 8 bit without static. 8 bit is too old for their professional sound studio. 8 bit has not been used for recording quality sound files for almost 10 years. Recording studios currently use 24 bit or 32 bit technology for excellent files.

 

We have many recordings in 16 bit , 11mhz, Mono to try to use your software. They sound perfectly clear BEFORE we compress them. Of course we have to compress to match your requirements of 8 bit, 11025 Hz, Mono. The result is static and a sound quality to the phone user that is completely unacceptable. Very unprofessional.

 

Your software is archaic if it only accepts 8 bit recordings. 8 bit recording cannot be made by todays computers and compression of 16 bit creates too much static no matter what software we use to compress it.

 

The norm of a computer sound card is 16 bit since 1998. We do not have access to a computer sound card prior to 1998 nor should we be expected to.

 

Questions:

 

1. Why does your software insist on 8 bit recordings when your clients can’t record to meet this spec since 1998?

 

2. We obviously need a work around for 8 bit, using the software we bought. What do you recommend?

 

3. Do you have software that uses 16 bit?

 

4. This D/4 PCI is not usable in its present form to us. Tell us all the options we have to be able to use software employing a 16 bit recording (or higher) from a professional sound studio?

[SupportTeam]

You can use 16 bit files with VoiceGuide as well.

 

8 bit is specified in VG Help file as the sound files are smaller that way -

and it makes nor difference if a file is 16 bit or 8 bit when you play it

over a phone line.

[Guest Jack_VR]

From Voice Guide html help file (modified at September 01, 2004), we got this:

 

Wav file format

 

When using a Dialogic card all sound files should be in format: PCM 11kHZ, 8 bit, Mono.

 

So I'm confused, are you talking about we can use 16bit audio files while we're using dialogic card (D/4 PCI)?

[SupportTeam]

we can use 16bit audio files while we're using dialogic card (D/4 PCI)?

Yes.

 

8 bit is specified in VG Help file as the sound files are smaller that way -

and it makes nor difference if a file is 16 bit or 8 bit when you play it

over a phone line.

 

Also, VoiceGuide when recording with a Dialogic card will produce files in 8 bit format, so the so Help file specifies 8 bit to just make all sound files are the same format...

 

Phone lines have a volume resolution of 8 bits.

[Guest Jack_VR]

Our question is:

 

Can we play 16bit wav audio files to our client's telephone?

 

Please give us the straight answer. We're not referring to whatever something like help files, or recording from dialogic card, etc.

 

The system we are using is Voice Guide and Dialogic card, the operating system is Windows XP.

 

Regards,

Jack

[Guest Jack_VR]

Where can we download software to allow us to record in 8 bit?

 

 

We have a problem using VoiceGuide software with Dialogic board.

 

Our phone recordings need to be without static. We can't seem to achieve no static.

 

We can only record in high quality sound of 16 bit. The quality is great with no static.

 

But to use this software/hardware it calls for sound files of only 8 bit. So we have to compress our nice quality sound files from 16 bit to 8 bit. The result is lots of static and poor quality.. We have tried many sound compressions alternatives for removal of background noise. none cleans static up properly.

 

So, we want to record in 8 bit so there is no compression needed. No recording software we have found on the net supports 8 bit recordings. 8 bit is too antiquated. The minimum we can find is 16 bit.

 

Everyone using VoiceGuide must have the same problem: a compressed file has static.

 

So the answer is to record in 8 bit so there is no compression.

 

Our Question:

 

What software can you recommend we use to do our recording in 8 bit?

 

Regards,

Jack

[SupportTeam]

You can use 16 bit files with VoiceGuide as well.

 

8 bit is specified in VG Help file as the sound files are smaller that way -

and it makes nor difference if a file is 16 bit or 8 bit when you play it

over a phone line, as phone lines have a volume resolution of 8 bits (at best).

 

VoiceGuide when recording with a Dialogic card will produce files in 8 bit format, so the so Help file specifies 8 bit to just make all sound files are the same format...

 

 

To convert 16 bit to 8 bit just use the Windows' Sound Recorder. Open the file then go to the "File" menu and select "Properties".

 

Converting from 16bit to 8bit just means dropping the least significant 8 bits of the end of each sample...

[Guest Jack_VR]

We don't want to record in 16 bit. (Windows' Sound Recorder does NOT work. there is too much static when we compress).

 

We want to record in 8 bit.

 

What software can you recommend we use to do our files in 8 bit, so we require no compression?

 

Regards,

Jack

[SupportTeam]

Adobe Audition

http://www.adobe.com/products/audition/main.html