Multiple Line Question

[Guest hannje]

I've seen this subject hinted at, but never addressed outright. I have 12 phone lines, from the RBOC, hooked into a dialogic card. They are configured by the RBOC to roll up automatically, ie, if someone calls xxxx and it's busy, the call will come in on line xxx+1. I want to run the same script for all the lines. Will 2 or more active calls in the same script confuse VoiceGuide? I've tried it, and I think it might. My solution is to make a copy of the script directory for each line. Is there any drawback to this, besides the configuraton headaches?

 

Thanks.

[SupportTeam]

VoiceGuide is designed to handle multiple phone calls at the same time. You can use the same script for any number of calls, or use different script for each call and you can change scripts during the call etc. - any way you like.

No need to make copied of a script for each line.

 

What is the actual concern/problem that you have? Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[Guest hannje]

I think the issue I am seeing is I run some apps that return data to VOiceGuide via the SHLRESLT.TXT file. It looks like VOiceGuide gets rid of this file after it grabs the results variable out of it ( I never see a residual SHLRESLT.TXT file around after stopping the script.) Furthermore, it appears VoiceGuide processes this file in the directory of the script. If I get several instatnces of the script trying to output SHLRESULTS files at the same time, will VoiceGuide keep them all seperate?

[SupportTeam]

If you want to return data to VoiceGuide via 'Result Files' then you should be using the "VGRUNRESULT_LineNumber.TXT" type result files.

Please read: http://www.voiceguide.com/vghelp/html/modR...dRunProgram.htm

 

The best way to return data to VG is uisng the COM interface. Please see: http://www.voiceguide.com/vghelp/html/com_...esultReturn.htm

[Guest hannje]

I'm confused - isn't the format shown in the first example on

 

http://www.voiceguide.com/vghelp/html/modR...dRunProgram.htm

 

the format for the VGRUNRESULT_LineNumber.TXT file, but it's labelled as the SHLRESLT.TXT file?

 

 

At any rate, what I'm hearing, (or reading) is when usingthe same script to process multiple lines, use of the SHLRESLT.TXT file can lead to non-deterministic behavior. I will switch over to VGRUNRESULTxxx.TXT files, and see if that leads to more consistent execution.

[SupportTeam]

There is a different format for VGRUNRESULT_LineNumber.TXT file, and a different format for SHLRESLT.TXT - both are shown in that help file page.