Guest Michael Jennings Report post Posted 05/06/2003 12:41 AM I am using an adtran 750 to portion four lines to a Dialogic d/41d ISA board running on a win2K box. My carrier is sending ANI information with each call in this format "*1234567890 *8008008000*" I would like to route the call based on the inbound 800# also I would like the file that is created to use the 800 inbound ie. 8008008000.txt … So how would I do this any ideas? Michael Share this post Link to post
SupportTeam Report post Posted 05/07/2003 05:31 AM Is "*1234567890 *8008008000*" sent as inband signaling, or as part of Caller ID signaling? If it's Inband Signaling then VoiceGuide can easily read that info and use it in a script... If it's sent as "Caller ID" then it all depends on how the Dialoigic's TAPI driver interprets this info and then reports it to VoiceGuide. Could you please send us a copy of VoiceGuide's Debug Printout which captures an incoming call, this will allow us to see what is going on. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.) Share this post Link to post
Guest Michael Jennings Report post Posted 05/07/2003 03:57 PM Is "*1234567890 *8008008000*" sent as inband signaling, or as part of Caller ID signaling? If it's Inband Signaling then VoiceGuide can easily read that info and use it in a script... If it's sent as "Caller ID" then it all depends on how the Dialoigic's TAPI driver interprets this info and then reports it to VoiceGuide. Could you please send us a copy of VoiceGuide's Debug Printout which captures an incoming call, this will allow us to see what is going on. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.) I talked with my switch room it is inband 23953 11 tapie linedevstate 2048 0 0 23953 11 tapie callstate OFFERING 65689 0 4 23984 11 tapie callinfo CALLEDID 23984 11 tapie callinfo ORIGIN 23984 11 tapie ring 0 23984 11 Answer the call 23984 11 lineAnswer(65689) => 65740 24531 11 tapie callstate CONNECTED 65689,1,0 24531 11 WorkingModeTAPI= 24531 11 WorkingModeScript= 24609 11 tapi Reply 65740 0 24609 11 tapie callinfo MONITORMODES 24609 11 TimeoutClear 24609 11 [Gateway 0] Number Input 24625 11 [Gateway 0] Playing (getid.wav) 24671 11 PlaySoundStart ok [getid.wav] 24687 11 TimeoutClear 24687 11 wa(11764,2462500) 24687 11 tapie callinfo MONITORMODES 24687 11 tapie callinfo MONITORMODES 36515 11 wb(2462500) 36562 11 Play End line[11] (id=24625) 36562 11 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 36578 11 TimeoutSet 10 EV_TIMEOUT_REPLAYMSG 38093 11 tapie monitordigits 50 2 38093 11 LsGetNbrsRxDigits [2] 38109 11 [Gateway 0] Number Input 2 38109 11 TimeoutSet 10 EV_TIMEOUT_GOTOMODULE 38296 11 tapie monitordigits 50 2 38296 11 LsGetNbrsRxDigits [2] 38312 11 [Gateway 0] Number Input 22 38312 11 TimeoutSet 10 EV_TIMEOUT_GOTOMODULE 38500 11 tapie monitordigits 50 2 38515 11 LsGetNbrsRxDigits [2] 38515 11 [Gateway 0] Number Input 222 38531 11 TimeoutSet 10 EV_TIMEOUT_GOTOMODULE 38734 11 tapie monitordigits 50 2 38734 11 LsGetNbrsRxDigits [2] 38750 11 [Gateway 0] Number Input 2222 38750 11 TimeoutSet 10 EV_TIMEOUT_GOTOMODULE 38890 11 tapie monitordigits 50 2 38906 11 LsGetNbrsRxDigits [2] 38921 11 [Gateway 0] Number Input 22222 38921 11 TimeoutSet 10 EV_TIMEOUT_GOTOMODULE 39109 11 tapie monitordigits 50 2 39109 11 LsGetNbrsRxDigits [2] 39109 11 [Gateway 0] Number Input 222222 39125 11 TimeoutSet 10 EV_TIMEOUT_GOTOMODULE 39312 11 tapie monitordigits 50 2 39312 11 LsGetNbrsRxDigits [2] 39328 11 [Gateway 0] Number Input 2222222 39328 11 TimeoutSet 10 EV_TIMEOUT_GOTOMODULE 39515 11 tapie monitordigits 50 2 39531 11 LsGetNbrsRxDigits [2] 39531 11 [Gateway 0] Number Input 22222222 39546 11 TimeoutSet 10 EV_TIMEOUT_GOTOMODULE 39703 11 tapie monitordigits 50 2 39703 11 LsGetNbrsRxDigits [2] 39718 11 [Gateway 0] Number Input 222222222 39718 11 TimeoutSet 10 EV_TIMEOUT_GOTOMODULE 39937 11 tapie monitordigits 50 2 39937 11 LsGetNbrsRxDigits [2] 39953 11 [Gateway 0] Number Input 2222222222 39953 11 TimeoutSet 10 EV_TIMEOUT_GOTOMODULE 39953 11 TimeoutClear 39968 11 TimeoutClear 39968 11 [savedata0] Run Program 39968 11 RVreplace start: [command.com /c echo $RV[Gateway 0] >> JNE.txt] 39968 11 RVreplace end: [command.com /c echo 2222222222 >> JNE.txt] 39984 11 Run Program waiting... 40000 11 TimeoutSet 1 EV_TIMEOUT_CHECKONSTATE 41000 11 Timer fired EV_TIMEOUT_CHECKONSTATE 41000 11 Could not find VGRUNRESULT_11.TXT or SHLRESLT.TXT 41000 11 TimeoutClear 41015 11 [Play 1] Playing 41015 11 [Play 1] Playing (goodby.wav) 41046 11 PlaySoundStart ok [C:\Program Files\ivg\Scripts\JNE\goodby.wav] 41046 11 TimeoutClear 41046 11 RunModule PLAY end 41062 11 wa(6296,4101500) 41062 11 tapie callinfo MONITORMODES 41062 11 tapie callinfo MONITORMODES 47359 11 wb(4101500) 47421 11 Play End line[11] (id=41015) 47421 11 LsPlayMsg EV_PLAY_FINISHED 47421 11 TimeoutSet 10 EV_TIMEOUT_HANGUP 47437 11 TimeoutSet 2 EV_TIMEOUT_GOTOMODULE 49515 11 Timer fired EV_TIMEOUT_GOTOMODULE 49515 11 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 49515 11 TimeoutClear 49515 11 Hanging up call... 49531 11 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 49531 11 PlaySoundStop ok 49531 11 fnHangupCall end 49578 11 tapie linedevstate 2048 0 0 49578 11 tapie callstate IDLE 65689 0 0 49593 11 WorkingMode@Idle= 49593 11 TimeoutClear 49609 11 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 49609 11 tapi Reply 66508 0 50640 11 Timer fired EV_TIMEOUT_TIMETOREINITLINE 50640 11 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 50640 11 Initialise telephony (due to IDLE) 50656 11 tapic lineDeallocateCall(MainCall:65689) 0 50859 11 Waiting for a call... 50875 11 hLine=66475 50875 11 TimeoutSet 5 EV_TIMOUT_ATERIDLE_ALLOWOUT 56359 11 Timer fired EV_TIMOUT_ATERIDLE_ALLOWOUT Share this post Link to post
SupportTeam Report post Posted 05/07/2003 11:10 PM Was the inband information sent when during the call that you sent the trace through? Inband tones should start playing as soon as the call is answered - yet we could not see them in this trace... (or your modem cannot detect any DTMF tones when a sound file is playing...) When you attach that telephone line to a handset and answer an incoming call can you hear DTMF tones being played? If you can't hear the tones then the Inband Signaling is not being sent... Share this post Link to post
Guest Michael Jennings Report post Posted 05/08/2003 02:35 AM Was the inband information sent when during the call that you sent the trace through? Inband tones should start playing as soon as the call is answered - yet we could not see them in this trace... (or your modem cannot detect any DTMF tones when a sound file is playing...) When you attach that telephone line to a handset and answer an incoming call can you hear DTMF tones being played? If you can't hear the tones then the Inband Signaling is not being sent... Unfortunately the server is in a remote location. I will plan a trip for tomorrow to investigate these questions. I am running a Dialogic D/41D this should handle inband signaling. If this is the case then the problem should be at the switch side or in the Adtran 750 that I am running. When I do get this running properly. How would I do the routing… I have not found any info on this related topic in your help files. Cuold you please send me a how to on this… mjennings@dsysgroup.net PS thank you for your help Michael Share this post Link to post
SupportTeam Report post Posted 05/08/2003 05:52 AM Are you using v4.9 of VoiceGuide? (if not then plz download and use that version) Help file in v4.9 has a chapter on setting up Inband Signaling. It can also be found in this thread: http://katalinatech.com/forums/index.php?a...?act=ST&f=2&t=6 you may also want to see: http://katalinatech.com/forums/index.php?a...ct=ST&f=2&t=195 Routing would be done inside your script based on the Result Variable set by the Inband Signaling. Share this post Link to post
