Error At Saving Protected Script Vgp

[DinoM]

Hi Support,

 

When ever I want to save a newly created script as a protected script (vgp). Script Designer return an error for me.

 

How I can save it in correct way ?

 

Thanks

DinoM

[SupportTeam]

Please try using the attached script editor.

VgGsd_5.2.3022.zip

[DinoM]

Thanks SupportTeam,

 

The above error seem to be fixed. But now, I cannot open a protected vgp file.

I'm sure the password is correct

 

Thanks

DinoM

[SupportTeam]

We have not seen any such problems here. Is this reproducible for you or is it just that particular VGP script?

 

Here is a sample .VGP script. It's password is:

 

aa

 

Please try opening it on your system & let us know how you go.

 

If you still are having problems maybe you could post your script along with what you think is it's password and we can see if it opens fine on our test systems.

aa.vgp

[DinoM]

Hi SupportTeam,

 

Tried to open the aa.vgp after replaced the new version of VgGsd.exe. But it still display "Coluld not be load" when I open it at Script Designer.

 

So strange, I have tried on 3 differnt PC.

 

Thanks,

DinoM

[SupportTeam]

Very strange.

 

Please update to attached .exe and try opening aa.vgp again, then post a screenshot of what you see.

 

The 'could not be loaded' error message will now contain further info which should shed more light as to what is happening here.

VgGsd_5.2.3023.zip

[DinoM]

Dear SupportTeam,

 

Please find the attached image for the strange error.

 

Thanks,

DinoM

[SupportTeam]

The "-4" error means that the password is incorrect.

 

Can you check that the Caps Lock key is not selected, so that you are in fact typing "aa" and not "AA"...

 

Can you set up PcAnywhere or WinVNC on this machine so that we can log into it and test this directly?

[SupportTeam]

To give us a better picture of what if going on, can you please create a .vgp file with a simple password (eg: "aa") and post it here.

[DinoM]

Dear SupportTeam,

 

Really Thanks....

I will email or ip login info to your support@voiceguide.com now.

the pc is ready.

 

Thanks

DinoM

[SupportTeam]

We've logged into the customer's system and confirmed that this problem exists on their system.

 

It looks like the problem had something to do with the 'code page conversion tables' settings that were enabled on that system.

 

The system was based in Hong Kong and as such was set up to operate in Chinese as well as English. Disabling the Chinese 'code page conversion tables' fixed the problem.