Guest Bobcat Report post Posted 05/06/2003 06:58 PM My script is set up to make outbound calls, and record a message from the person called. This is using the RECORD module. They are instructed to hit # when done, so that it continues in the script, however if they hang up when they are in this record module VG will NOT save the file. I tried to use the on 1 goto voicemail box 1 path, BUT this always asks for a mailbox number, which is not part of my script and is obviosley not known to the user on the phone. The goto voicemail box 1 and goto voicemail box menu go to the same voice promtp, IE to enter the voice mail box number. I would use the voice mail box go to command if that worked, which seems to save the recorded file even if someone hangs up and does not press # Or is there some other way to do this? Share this post Link to post
SupportTeam Report post Posted 05/07/2003 06:08 AM 1. There should be no issues in the Record module not saving the file - the file is created when the recording is started and the file is just added to as recording progresses... Could you please send us a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.) 2. Voicemail boxes should be at least two digits long - try defining a voicemail box "01" and set your path to be: On {1} Goto [Voicemail Box 01] Share this post Link to post
