cedar Report post Posted 12/21/2004 05:33 PM Hi, We are trying to set up VoiceGuide with the following hardware: XP Pro PC Hayes Acura V.92 Internal PCI Modem (Model H08-15357). I have checked at the wave drivers are installed on the PC (Unimodem Full-Duplex Audio Device in device manager) This is the log we get when we try and dial in, I have seen similar logs in other threads but I am pretty sure this modem is a voice modem (other people have had success with the external version of this modem, so I'm guessing the internal will work). 173144.86 0 callstate OFFERING 65792 0 4 173144.86 0 Answer the call at 22/12/2004 17:31:44 173144.86 0 lineAnswer(65792) => 65791 173144.86 0 ring 1 173144.86 0 callstate ACCEPTED 65792 0 0 173208.55 0 tapi Reply (LineEvReply) err 65791 LINEERR_OPERATIONFAILED [80000048] 173208.55 0 callstate DISCONNECTED 65792 16384 0 173208.55 0 ScriptEventCode 9250 iLineState=900 173208.55 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT 173208.55 0 rv add [Hangup Time]{22/12/2004 17:32:08} 173208.55 0 Hanging up call... 173208.55 0 RecSoundStop ok 173208.55 0 PlaySoundStop err=0 173208.55 0 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 173208.55 0 Waiting for a call... 173208.55 0 fnHangupCall end 173208.55 0 callstate IDLE 65792 0 0 173208.55 0 WorkingMode@Idle= 173208.55 0 timer clear 173208.55 0 LineState(iLineId).iVgsIdx = 0 173208.55 0 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 173208.55 0 tapi Reply (LineEvReply) ok 65774 0 173209.56 0 timer fired EV_TIMEOUT_TIMETOREINITLINE 173209.56 0 ScriptEventCode 9008 iLineState=900 173209.56 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 173209.56 0 ReinitTelephony due to IDLE 173209.56 0 tapic lineDeallocateCall(MainCall:65792) 0 173210.44 0 lineOpen(0)=> 173210.44 0 Waiting for a call... 173210.44 0 LineHandle=65757 173210.44 0 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 173210.44 0 dial start any summary:|0:rdy=0| 173211.44 0 dial start any summary:|0:rdy=0| 173212.44 0 dial start any summary:|0:rdy=0| 173213.44 0 dial start any summary:|0:rdy=0| 173213.78 0 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 173213.78 0 ScriptEventCode 9013 iLineState=900 Any advice would be great, Thanks in advance. Share this post Link to post
SupportTeam Report post Posted 12/21/2004 09:09 PM Looks like the drivers for this modem reply with a failure when modem is instructed to answer the call in Voice mode: 173144.86 0 lineAnswer(65792) => 65791 173144.86 0 ring 1 173144.86 0 callstate ACCEPTED 65792 0 0 173208.55 0 tapi Reply (LineEvReply) err 65791 LINEERR_OPERATIONFAILED [80000048] Share this post Link to post
cedar Report post Posted 12/22/2004 02:04 PM Thanks for the info, I will try and speak to the manufacturers about the drivers. Share this post Link to post
