Problem With D4pci And Transfer Call

[Marco]

I'm working on Windows server 2003 with a D4PCI card and Voiceguide.

 

When I try to transfer call the PBX (Siemens Hipath) hanghs up.

 

The problem is that beetwen the two lines:

lineGenerateDigits and LINEGENERATETERM the interval never changes.

 

I've configured the parameters like http://www.voiceguide.com/forums_archive/f2_t989.htm

 

So, I use Country Italy and it_41e-prm file modified in line change the param 52 to the correct hookflash lenght.

 

I restart Dialogic Service but nothing has changed.

 

I attach my log.

 

125332,78 7 linedevstate 2048 0 0

125332,78 7 callstate OFFERING 66100 0 4

125332,78 7 Answer the call at 22/12/2004 12.53.32

125332,80 7 lineAnswer(66100) => 66049

125332,80 7 callinfo CALLEDID

125332,80 7 callinfo ORIGIN

125332,80 7 ring 0

125333,33 7 callstate CONNECTED 66100 1 0

125333,33 7 callstate CONNECTED 66100,1,0

125333,33 7 WorkingModeTAPI@Connected=

125333,33 7 WorkingModeScript@Connected=

125333,34 7 Inband detection not enabled

125333,34 7 StartLoadedVgs at 22/12/2004 12.53.33

125333,34 7 AddRVns [scriptsPath]{C:\Programmi\VoiceGuide\Scripts\}

125333,36 7 AddRVns [scriptPath]{C:\Programmi\VoiceGuide\Scripts}

125333,36 7 rv add [$RV_STARTTIME]{22/12/2004 12.53.33}

125333,36 7 rv add [$RV_DEVICEID]{7}

125333,36 7 rv add [$RV_CIDNAME]{}

125333,36 7 AddRVns [PathApp]{C:\Programmi\VoiceGuide\}

125333,36 7 rv add [$RV_CIDNUMBER]{}

125333,38 7 tapi Reply (LineEvReply) ok 66049 0

125333,39 7 callinfo MONITORMODES

125333,39 7 timer clear

125333,41 7 [Play 1] Playing

125333,42 7 [Play 1] Playing (C:\DATAIN\files\wav\1.wav)

125333,42 7 play set playid=283046

125333,47 7 PlaySoundStart ok [C:\DATAIN\files\wav\1.wav]

125333,48 7 timer clear

125333,48 7 RunModule PLAY end

125333,50 7 wa(21151,28304600)

125333,52 7 callinfo MONITORMODES

125335,20 7 dtmf 1 (66100,49,2)

125335,22 7 ScriptEventCode 49 iLineState=1100

125335,23 7 LsPlayMsg 1

125335,30 7 PlaySoundStop err=0

125335,30 7 rv add [Play 1]{1}

125335,31 7 timer clear

125335,33 7 timer set 0,4 EV_TIMEOUT_READYTOBEGINTRANSFER

125335,75 7 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

125335,75 7 ScriptEventCode 9012 iLineState=1900

125335,77 7 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

125335,78 7 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

125335,80 7 [Transfer Call 21] Blind Transfer to 430 (Generate)

125335,81 7 tapic lineGenerateDigits(66100,!,0) => 0

125336,47 7 generate LINEGENERATETERM_DONE

125336,48 7 timer set 1 EV_TAPI_GENERATE

125337,56 7 timer fired EV_TAPI_GENERATE

125337,56 7 ScriptEventCode 9602 iLineState=1900

125337,58 7 LsXferStart EV_TAPI_GENERATE

125337,59 7 timer set 1 EV_HOOKFLASHFINISHED

125338,70 7 timer fired EV_HOOKFLASHFINISHED

125338,70 7 ScriptEventCode 9200 iLineState=1905

125338,72 7 LsXferPlayVts EV_HOOKFLASHFINISHED

125338,73 7 tapic lineGenerateDigits(66100,430,0) => 0

125339,16 7 generate LINEGENERATETERM_DONE

125339,17 7 timer set 1 EV_TAPI_GENERATE

125340,17 7 timer fired EV_TAPI_GENERATE

125340,17 7 ScriptEventCode 9602 iLineState=1905

125340,19 7 LsXferPlayVts EV_TAPI_GENERATE

125340,20 7 timer set 7 EV_TIMEOUT_HANGUP

125347,88 7 timer fired EV_TIMEOUT_HANGUP

125347,88 7 ScriptEventCode 9001 iLineState=1905

125347,89 7 LsXferPlayVts EV_TIMEOUT_HANGUP

125347,91 7 rv add [Hangup Time]{22/12/2004 12.53.47}

125347,92 7 Hanging up call...

125347,94 7 RecSoundStop ok

125347,94 7 PlaySoundStop err=0

125347,95 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

125347,97 7 fnHangupCall end

125348,02 7 linedevstate 2048 0 0

125348,02 7 callstate IDLE 66100 0 0

125348,03 7 WorkingMode@Idle=

125348,05 7 timer clear

125348,06 7 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

125348,08 7 tapi Reply (LineEvReply) ok 66202 0

125349,08 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

125349,08 7 ScriptEventCode 9008 iLineState=900

125349,09 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

125349,11 7 ReinitTelephony due to IDLE

125349,13 7 tapic lineDeallocateCall(MainCall:66100) 0

125349,19 7 lineOpen(7)=>

125349,20 7 Waiting for a call...

125349,22 7 LineHandle=65724

125349,22 7 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

125350,13 0 dial start any summary:|6:idx=0|7:rdy=0|8:idx=0|9:idx=0|

125351,14 0 dial start any summary:|6:idx=0|7:rdy=0|8:idx=0|9:idx=0|

125352,16 0 dial start any summary:|6:idx=0|7:rdy=0|8:idx=0|9:idx=0|

125352,52 7 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

125352,52 7 ScriptEventCode 9013 iLineState=900

125410,97 0 sys cleanup Start

125411,08 0 sys cleanup End

 

Can you help me?

 

PS: I've installed all the drivers from Intel to support Windows 2003.

and the D4PCI starts without any problem.

 

Thank's

[SupportTeam]

Your hookflash length is set too high. Long hookflash is treated like end of call by PBX and that is why PBX hangs up the call.

 

For D4PCI card if you se the country for "Italy" then the DCM will be automatically reading this config file: it_41d.prm

 

So please make any PRM changes to it_41d.prm, and also specify it_41d.prm as the 'ParamaterFile"

 

Also at the same time try setting the hookflash length in the Dialogic's TAPI Service Configuration as per: http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm

 

 

125335,81 7 tapic lineGenerateDigits(66100,!,0) => 0

125336,47 7 generate LINEGENERATETERM_DONE