Vg Hangs Up After A Second Before Your Hear Anythi

[Guest Tom]

I have tried to download ver 5.1.1 from Intel but once downloaded it say I have a bad archive, so I downloaded ver 5.0.1

 

I have included a print out of the event trace file:

 

 

123928.44 0 sys cleanup Start

123928.46 0 sys cleanup End

124111.16 10 linedevstate 2048 0 0

124111.16 10 callstate OFFERING 66459 0 4

124111.18 10 Answer the call at 12/31/2004 12:41:11 PM

124111.19 10 lineAnswer(66459) => 66442

124111.20 10 callinfo CALLEDID

124111.20 10 callinfo ORIGIN

124111.21 10 ring 0

124111.73 10 callstate CONNECTED 66459 1 0

124111.75 10 callstate CONNECTED 66459,1,0

124111.75 10 WorkingModeTAPI@Connected=

124111.76 10 WorkingModeScript@Connected=

124111.82 10 Inband detection not enabled

124111.82 10 StartLoadedVgs at 12/31/2004 12:41:11 PM

124111.83 10 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\more sample scripts\AutoAttendant\}

124111.84 10 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\more sample scripts\AutoAttendant}

124111.85 10 rv add [$RV_STARTTIME]{12/31/2004 12:41:11 PM}

124111.87 10 rv add [$RV_DEVICEID]{10}

124111.88 10 rv add [$RV_CIDNAME]{}

124111.90 10 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

124111.91 10 rv add [$RV_CIDNUMBER]{}

124111.93 10 tapi Reply (LineEvReply) ok 66442 0

124111.95 10 callinfo MONITORMODES

124111.97 10 timer clear

124111.98 10 [Welcome] Number Input

124111.00 10 [Welcome] Playing ()

124112.01 10 ScriptEventCode 8001 iLineState=1300

124112.02 10 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

124112.06 10 timer set 2 EV_TIMEOUT_REPLAYMSG

124113.97 10 timer fired EV_TIMEOUT_REPLAYMSG

124113.98 10 ScriptEventCode 9005 iLineState=1301

124114.00 10 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG

124114.02 10 [Welcome] Playing ()

124114.03 10 ScriptEventCode 8001 iLineState=1300

124114.04 10 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

124114.06 10 timer set 2 EV_TIMEOUT_REPLAYMSG

124116.07 10 timer fired EV_TIMEOUT_REPLAYMSG

124116.08 10 ScriptEventCode 9005 iLineState=1301

124116.10 10 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG

124116.11 10 [Welcome] Playing ()

124116.13 10 ScriptEventCode 8001 iLineState=1300

124116.14 10 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

124116.16 10 timer set 2 EV_TIMEOUT_REPLAYMSG

124118.18 10 timer fired EV_TIMEOUT_REPLAYMSG

124118.20 10 ScriptEventCode 9005 iLineState=1301

124118.21 10 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG

124118.21 10 [Welcome] Playing ()

124118.23 10 ScriptEventCode 8001 iLineState=1300

124118.25 10 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

124118.27 10 timer set 2 EV_TIMEOUT_REPLAYMSG

124120.28 10 timer fired EV_TIMEOUT_REPLAYMSG

124120.29 10 ScriptEventCode 9005 iLineState=1301

124120.31 10 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG

124120.32 10 [Welcome] Playing ()

124120.34 10 ScriptEventCode 8001 iLineState=1300

124120.35 10 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

124120.37 10 timer set 2 EV_TIMEOUT_REPLAYMSG

124122.38 10 timer fired EV_TIMEOUT_REPLAYMSG

124122.40 10 ScriptEventCode 9005 iLineState=1301

124122.41 10 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG

124122.43 10 [Welcome] Playing ()

124122.44 10 ScriptEventCode 8001 iLineState=1300

124122.46 10 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

124122.47 10 timer set 10 EV_TIMEOUT_HANGUP

124122.48 10 timer set 6 EV_TIMEOUT_ENTERDATA

124128.51 10 timer fired EV_TIMEOUT_ENTERDATA

124128.52 10 ScriptEventCode 9006 iLineState=1301

124128.54 10 LsGetNbrsRxDigits EV_TIMEOUT_ENTERDATA

124128.56 10 rv add [Welcome]{}

124128.57 10 AddRVns [Welcome_PathTaken]{fail}

124128.59 10 rv add [Hangup Time]{12/31/2004 12:41:28 PM}

124128.60 10 Hanging up call... [No data entered]

124128.62 10 RecSoundStop ok

124128.64 10 PlaySoundStop err=0

124128.65 10 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

124128.67 10 fnHangupCall end

124128.71 10 linedevstate 2048 0 0

124128.72 10 callstate IDLE 66459 0 0

124128.74 10 WorkingMode@Idle=

124128.76 10 timer clear

124128.88 10 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

124128.89 10 tapi Reply (LineEvReply) ok 65964 0

124129.81 10 timer fired EV_TIMEOUT_TIMETOREINITLINE

124129.82 10 ScriptEventCode 9008 iLineState=900

124129.84 10 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

124129.85 10 ReinitTelephony due to IDLE

124129.88 10 tapic lineDeallocateCall(MainCall:66459) 0

124130.36 10 lineOpen(10)=>

124130.38 10 Waiting for a call...

124130.40 10 LineHandle=65896

124130.41 10 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

124130.98 0 dial start any summary:|10:rdy=0|11:idx=0|

124132.03 0 dial start any summary:|10:rdy=0|11:idx=0|

124133.07 0 dial start any summary:|10:rdy=0|11:idx=0|

124133.45 10 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

124133.47 10 ScriptEventCode 9013 iLineState=900

 

I have no idea what is wrong here.

Also re-installed the TAPI driver.

 

Help!!

[SupportTeam]

Have a look at the script that you have selected to use.

 

 

That script does not ship with any sound files - you need to record your own sound file and assign that file to be played in the module [Welcome].

 

Trace shows that no sound file is specified in that module right now:

 

124111.00 10 [Welcome] Playing ()

[Guest tefernan]

You are correct,

 

I recorded a script and also have the same issue, here is my log file output:

 

 

 

150934.07 6 linedevstate 2048 0 0

150934.16 6 callstate OFFERING 65911 0 4

150934.19 6 Answer the call at 1/1/2005 3:09:34 PM

150934.23 6 lineAnswer(65911) => 65894

150934.23 6 callinfo CALLEDID

150934.23 6 callinfo ORIGIN

150934.25 6 ring 0

150934.79 6 callstate CONNECTED 65911 1 0

150934.80 6 callstate CONNECTED 65911,1,0

150934.80 6 WorkingModeTAPI@Connected=

150934.81 6 WorkingModeScript@Connected=

150934.86 6 Inband detection not enabled

150934.89 6 StartLoadedVgs at 1/1/2005 3:09:34 PM

150934.90 6 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Palm-Beach-RealEstate\}

150934.91 6 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Palm-Beach-RealEstate}

150934.94 6 rv add [$RV_STARTTIME]{1/1/2005 3:09:34 PM}

150934.95 6 rv add [$RV_DEVICEID]{6}

150934.97 6 rv add [$RV_CIDNAME]{}

150934.98 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

150934.00 6 rv add [$RV_CIDNUMBER]{}

150935.03 6 tapi Reply (LineEvReply) ok 65894 0

150935.05 6 callinfo MONITORMODES

150935.09 6 timer clear

150935.10 6 [Play 1] Playing

150935.14 6 [Play 1] Playing (C:\Broker-Scripts\Free Home Market Value.wav)

150935.16 6 play set playid=763778

150935.53 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Broker-Scripts\Free Home Market Value.wav]

150935.59 6 path {WAVERR_BADFORMAT} not found

150935.61 6 play set playid=763778

150935.79 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

150935.81 6 For Dialogic use: PCM 11Khz 8bit Mono

150935.85 6 rv add [Hangup Time]{1/1/2005 3:09:35 PM}

150935.87 6 Hanging up call... [srlib PlaySoundStart]

150935.91 6 RecSoundStop ok

150935.93 6 PlaySoundStop err=0

150935.94 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

150935.97 6 fnHangupCall end

150935.99 6 RunModule PLAY end

150936.01 6 play end current play (playid=0)

150936.03 6 ScriptEventCode 8001 iLineState=900

150936.04 6 LsAwaitingCalls EV_PLAY_FINISHED

150936.06 6 play end current play (playid=0)

150936.08 6 ScriptEventCode 8001 iLineState=900

150936.10 6 LsAwaitingCalls EV_PLAY_FINISHED

150936.85 6 linedevstate 2048 0 0

150936.87 6 callstate IDLE 65911 0 0

150936.89 6 WorkingMode@Idle=

150936.90 6 timer clear

150937.06 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

150937.07 6 tapi Reply (LineEvReply) ok 65877 0

150937.99 6 timer fired EV_TIMEOUT_TIMETOREINITLINE

150938.01 6 ScriptEventCode 9008 iLineState=900

150938.02 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

150938.04 6 ReinitTelephony due to IDLE

150938.08 6 tapic lineDeallocateCall(MainCall:65911) 0

150938.32 6 lineOpen(6)=>

150938.34 6 Waiting for a call...

150938.35 6 LineHandle=65860

150938.37 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

150938.41 0 dial start any summary:|6:rdy=0|7:idx=0|

150939.45 0 dial start any summary:|6:rdy=0|7:idx=0|

150940.48 0 dial start any summary:|6:rdy=0|7:idx=0|

150941.42 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

150941.43 6 ScriptEventCode 9013 iLineState=900

150956.18 0 sys cleanup Start

150956.21 0 sys cleanup End

 

I have since went ahead and purchased your product online, I just need to have the product key sent by sales.

 

Any idieas what may be wrong at this point?

 

Tom

[SupportTeam]

Trace shows that teh sound file is not ion right format.

150935.14 6 [Play 1] Playing (C:\Broker-Scripts\Free Home Market Value.wav)

150935.16 6 play set playid=763778

150935.53 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Broker-Scripts\Free Home Market Value.wav]

 

Dialogic Wave driver prefers sound files in the following format PCM 11025Hz, 8bit, Mono. When using a Dialogic card, all sound files should be recorded in this format.

[Guest Tom]

Okay, I recorded a new script after I recieved my Lic. key and used the Dialogic recommended format.

 

Here is my log file:

 

 

103153.95 6 linedevstate 2048 0 0

103153.96 6 callstate OFFERING 65996 0 4

103153.96 6 Answer the call at 1/2/2005 10:31:53 AM

103153.99 6 lineAnswer(65996) => 65979

103153.99 6 callinfo CALLEDID

103154.00 6 callinfo ORIGIN

103154.01 6 ring 0

103154.57 6 callstate CONNECTED 65996 1 0

103154.58 6 callstate CONNECTED 65996,1,0

103154.59 6 WorkingModeTAPI@Connected=

103154.60 6 WorkingModeScript@Connected=

103154.65 6 Inband detection not enabled

103154.66 6 StartLoadedVgs at 1/2/2005 10:31:54 AM

103154.67 6 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate\}

103154.68 6 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate}

103154.69 6 rv add [$RV_STARTTIME]{1/2/2005 10:31:54 AM}

103154.70 6 rv add [$RV_DEVICEID]{6}

103154.71 6 rv add [$RV_CIDNAME]{}

103154.72 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

103154.74 6 rv add [$RV_CIDNUMBER]{}

103154.75 6 tapi Reply (LineEvReply) ok 65979 0

103154.77 6 callinfo MONITORMODES

103154.78 6 timer clear

103154.81 6 [Play 1] Playing

103154.83 6 [Play 1] Playing (C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate\Market Value.wav)

103154.85 6 play set playid=898471

103154.90 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate\Market Value.wav]

103154.92 6 path {WAVERR_BADFORMAT} not found

103154.95 6 play set playid=898471

103155.01 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

103155.04 6 For Dialogic use: PCM 11Khz 8bit Mono

103155.06 6 rv add [Hangup Time]{1/2/2005 10:31:55 AM}

103155.09 6 Hanging up call... [srlib PlaySoundStart]

103155.12 6 RecSoundStop ok

103155.14 6 PlaySoundStop err=0

103155.17 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

103155.20 6 fnHangupCall end

103155.22 6 RunModule PLAY end

103155.25 6 play end current play (playid=0)

103155.27 6 ScriptEventCode 8001 iLineState=900

103155.30 6 LsAwaitingCalls EV_PLAY_FINISHED

103155.32 6 play end current play (playid=0)

103155.35 6 ScriptEventCode 8001 iLineState=900

103155.37 6 LsAwaitingCalls EV_PLAY_FINISHED

103156.66 6 linedevstate 2048 0 0

103156.70 6 callstate IDLE 65996 0 0

103156.71 6 WorkingMode@Idle=

103156.74 6 timer clear

103156.86 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

103156.89 6 tapi Reply (LineEvReply) ok 65962 0

103157.80 6 timer fired EV_TIMEOUT_TIMETOREINITLINE

103157.82 6 ScriptEventCode 9008 iLineState=900

103157.85 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

103157.87 6 ReinitTelephony due to IDLE

103157.89 6 tapic lineDeallocateCall(MainCall:65996) 0

103158.14 6 lineOpen(6)=>

103158.16 6 Waiting for a call...

103158.19 6 LineHandle=65945

103158.21 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

103158.41 0 dial start any summary:|6:rdy=0|

103159.43 0 dial start any summary:|6:rdy=0|

103200.45 0 dial start any summary:|6:rdy=0|

103201.23 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

103201.25 6 ScriptEventCode 9013 iLineState=900

 

I hope this helps again.

Tom

[SupportTeam]

Could you please .ZIP up and post the Market Value.wav sound file that you are using.

 

I'd probably just re-install the Dialogic wave drivers as well.

[Guest Tom]

I will zip the file to you when I'm back in the office, I also removed both the wave drivers and the Dialogic driver 5.0.1 and have installed version 5.1.1, rebooted and installed the wave driver and also left the configuration set for "default" on the dialogic card settings under "Modem",,."Advance"

 

Drivers loaded with no problems.

 

The time zone difference is hard to work with, but I appreciate all your efforts.

[Guest tefernan]

I ran event trace at office, here are the results:

 

200552.28 0 sys cleanup Start

200552.38 0 sys cleanup End

200559.63 6 linedevstate 2048 0 0

200559.66 6 callstate OFFERING 66048 0 4

200559.66 6 Answer the call at 1/3/2005 8:05:59 PM

200559.71 6 lineAnswer(66048) => 66047

200559.73 6 callinfo CALLEDID

200559.74 6 callinfo ORIGIN

200559.76 6 ring 0

200600.26 6 callstate CONNECTED 66048 1 0

200600.27 6 callstate CONNECTED 66048,1,0

200600.27 6 WorkingModeTAPI@Connected=

200600.28 6 WorkingModeScript@Connected=

200600.34 6 Inband detection not enabled

200600.37 6 StartLoadedVgs at 1/3/2005 8:06:00 PM

200600.38 6 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate\}

200600.38 6 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate}

200600.41 6 rv add [$RV_STARTTIME]{1/3/2005 8:06:00 PM}

200600.42 6 rv add [$RV_DEVICEID]{6}

200600.45 6 rv add [$RV_CIDNAME]{}

200600.45 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

200600.47 6 rv add [$RV_CIDNUMBER]{}

200600.51 6 tapi Reply (LineEvReply) ok 66047 0

200600.52 6 callinfo MONITORMODES

200600.53 6 timer clear

200600.55 6 [Play 1] Playing

200600.59 6 [Play 1] Playing (C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate\Market Value.wav)

200600.59 6 play set playid=5225

200601.61 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate\Market Value.wav]

200601.66 6 path {WAVERR_BADFORMAT} not found

200601.69 6 play set playid=5225

200601.83 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

200601.86 6 For Dialogic use: PCM 11Khz 8bit Mono

200601.91 6 rv add [Hangup Time]{1/3/2005 8:06:01 PM}

200601.94 6 Hanging up call... [srlib PlaySoundStart]

200601.98 6 RecSoundStop ok

200602.01 6 PlaySoundStop err=0

200602.04 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

200602.07 6 fnHangupCall end

200602.10 6 RunModule PLAY end

200602.13 6 play end current play (playid=0)

200602.15 6 ScriptEventCode 8001 iLineState=900

200602.18 6 LsAwaitingCalls EV_PLAY_FINISHED

200602.21 6 play end current play (playid=0)

200602.23 6 ScriptEventCode 8001 iLineState=900

200602.26 6 LsAwaitingCalls EV_PLAY_FINISHED

200602.30 6 linedevstate 2048 0 0

200602.33 6 callstate IDLE 66048 0 0

200602.36 6 WorkingMode@Idle=

200602.38 6 timer clear

200602.58 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

200602.60 6 tapi Reply (LineEvReply) ok 66030 0

200603.53 6 timer fired EV_TIMEOUT_TIMETOREINITLINE

200603.55 6 ScriptEventCode 9008 iLineState=900

200603.58 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

200603.61 6 ReinitTelephony due to IDLE

200603.65 6 tapic lineDeallocateCall(MainCall:66048) 0

200603.91 6 lineOpen(6)=>

200603.94 6 Waiting for a call...

200603.96 6 LineHandle=66013

200603.99 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

200604.64 0 dial start any summary:|6:rdy=0|

200605.67 0 dial start any summary:|6:rdy=0|

200606.70 0 dial start any summary:|6:rdy=0|

200607.03 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

200607.06 6 ScriptEventCode 9013 iLineState=900

Market_Value.vgs

[SupportTeam]

Could you please .ZIP up and post the Market Value.wav sound file that you are using.

[Guest tefernan]

Here is another file format

Market_Value.zip

[Guest Tom]

Have you checked the file?

 

I did not have any problems playing the file thru my speakers.

[Guest Tom]

Let me make another note,. VG seems to pickup and run the script till the end and then hang up.

[SupportTeam]

The file looks OK, so the problem seems to be with the Wave drivers. Can you try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony card only.

 

To remove other wave drivers got to Control Panel, double clock on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers.

 

You may have to disable the sound card altogether as well to stop Windows from automatically loading it's drivers - to do this just select "Disable" and then select "Uninstall" from the Device Manager.

VG seems to pickup and run the script till the end and then hang up.

Could you please post a copy of VoiceGuide's Debug Printout which captures this.

[Guest tefernan]

I removed the wave drivers for dialogic card and uninstalled the sound card and disable it also. I then re-installed the wave driver and rebooted system.

 

I was able to run the dialogic "Horoscope" application with no problems, I tried to run VG afterwards and I have the same issue, I recorded the log file:

 

 

073357.16 0 sys cleanup Start

073357.33 0 sys cleanup End

073404.64 6 linedevstate 2048 0 0

073404.64 6 callstate OFFERING 66048 0 4

073404.65 6 Answer the call at 1/7/2005 7:34:04 AM

073404.67 6 lineAnswer(66048) => 66047

073404.68 6 callinfo CALLEDID

073404.68 6 callinfo ORIGIN

073404.69 6 ring 0

073405.23 6 callstate CONNECTED 66048 1 0

073405.24 6 callstate CONNECTED 66048,1,0

073405.24 6 WorkingModeTAPI@Connected=

073405.25 6 WorkingModeScript@Connected=

073405.30 6 Inband detection not enabled

073405.33 6 StartLoadedVgs at 1/7/2005 7:34:05 AM

073405.33 6 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate\}

073405.34 6 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate}

073405.37 6 rv add [$RV_STARTTIME]{1/7/2005 7:34:05 AM}

073405.38 6 rv add [$RV_DEVICEID]{6}

073405.39 6 rv add [$RV_CIDNAME]{}

073405.40 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

073405.41 6 rv add [$RV_CIDNUMBER]{}

073405.43 6 tapi Reply (LineEvReply) ok 66047 0

073405.44 6 callinfo MONITORMODES

073405.45 6 timer clear

073405.46 6 [Play 1] Playing

073405.49 6 [Play 1] Playing (C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate\Market Value.wav)

073405.51 6 play set playid=314131

073406.00 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate\Market Value.wav]

073406.03 6 path {WAVERR_BADFORMAT} not found

073406.05 6 play set playid=314131

073406.20 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

073406.23 6 For Dialogic use: PCM 11Khz 8bit Mono

073406.28 6 rv add [Hangup Time]{1/7/2005 7:34:06 AM}

073406.31 6 Hanging up call... [srlib PlaySoundStart]

073406.36 6 RecSoundStop ok

073406.39 6 PlaySoundStop err=0

073406.41 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

073406.47 6 fnHangupCall end

073406.49 6 RunModule PLAY end

073406.53 6 play end current play (playid=0)

073406.55 6 ScriptEventCode 8001 iLineState=900

073406.58 6 LsAwaitingCalls EV_PLAY_FINISHED

073406.61 6 play end current play (playid=0)

073406.64 6 ScriptEventCode 8001 iLineState=900

073406.66 6 LsAwaitingCalls EV_PLAY_FINISHED

073407.24 6 linedevstate 2048 0 0

073407.27 6 callstate IDLE 66048 0 0

073407.30 6 WorkingMode@Idle=

073407.32 6 timer clear

073407.51 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

073407.54 6 tapi Reply (LineEvReply) ok 66030 0

073408.51 6 timer fired EV_TIMEOUT_TIMETOREINITLINE

073408.54 6 ScriptEventCode 9008 iLineState=900

073408.55 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

073408.59 6 ReinitTelephony due to IDLE

073408.62 6 tapic lineDeallocateCall(MainCall:66048) 0

073408.87 6 lineOpen(6)=>

073408.90 6 Waiting for a call...

073408.93 6 LineHandle=66013

073408.96 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

073408.99 0 dial start any summary:|6:rdy=0|

073410.01 0 dial start any summary:|6:rdy=0|

073411.04 0 dial start any summary:|6:rdy=0|

073411.98 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

073412.00 6 ScriptEventCode 9013 iLineState=900

 

Any clues here of the problem?

[Guest tefernan]

Is there a way you can connect to my system and check this? I realize the time zone differance since I'm in the USA but, I can come in anytime to make this work even leave the system online while you check.

 

I need to move past this problem and on to bigger issues in planning the layout of this whole thing and cant move past this... what would seem like a simple problem (but we know better in the real world) of just pickup and start playing the recorded message.

[Guest Tom]

Well I reformated the system, removed the sound card.

 

The installed Windows 2000 with SP4, performed a windows update..rebooted.

 

1. Installed Intel 5.1.1 driver, rebooted..ran DCM with no problems..used Horoscope.exe to test the driver,..ran with no problems.

2. installed MDAC 2.8

3. Installed wave driver..rebooted

4. installed VG,..no issues on install

5. used the same file I sent you to test with and came up with the same problem or so it seems, picks up and you hear nothing on the phone, then hangs up.

 

Here is the log file:

 

 

203329.42 6 linedevstate 2048 0 0

203329.43 6 callstate OFFERING 66099 0 4

203329.46 6 Answer the call at 1/7/2005 8:33:29 PM

203329.47 6 lineAnswer(66099) => 66082

203329.47 6 callinfo CALLEDID

203329.47 6 callinfo ORIGIN

203329.47 6 ring 0

203330.01 6 callstate CONNECTED 66099 1 0

203330.01 6 callstate CONNECTED 66099,1,0

203330.01 6 WorkingModeTAPI@Connected=

203330.01 6 WorkingModeScript@Connected=

203330.07 6 Inband detection not enabled

203330.09 6 StartLoadedVgs at 1/7/2005 8:33:30 PM

203330.09 6 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate\}

203330.09 6 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate}

203330.09 6 rv add [$RV_STARTTIME]{1/7/2005 8:33:30 PM}

203330.10 6 rv add [$RV_DEVICEID]{6}

203330.10 6 rv add [$RV_CIDNAME]{}

203330.10 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

203330.10 6 rv add [$RV_CIDNUMBER]{}

203330.11 6 tapi Reply (LineEvReply) ok 66082 0

203330.12 6 callinfo MONITORMODES

203330.12 6 timer clear

203330.12 6 [Play 1] Playing

203330.15 6 [Play 1] Playing (C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate\Market Value.wav)

203330.15 6 play set playid=173940

203330.17 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2,play pss EnsureWaveOutIsOpenAndReady=>play FileMmioOpenAndAscend failed in Play_EnsureWaveOutIsOpenAndReady] [C:\Program Files\VoiceGuide\Scripts\Palm Beach RealEstate\Market Value.wav]

203330.18 6 play set playid=173940

203330.79 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

203330.80 6 For Dialogic use: PCM 11Khz 8bit Mono

203330.82 6 rv add [Hangup Time]{1/7/2005 8:33:30 PM}

203330.83 6 Hanging up call... [srlib PlaySoundStart]

203330.83 6 RecSoundStop ok

203330.84 6 PlaySoundStop err=0

203330.84 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

203330.85 6 fnHangupCall end

203330.86 6 RunModule PLAY end

203330.86 6 play end current play (playid=0)

203330.87 6 ScriptEventCode 8001 iLineState=900

203330.87 6 LsAwaitingCalls EV_PLAY_FINISHED

203330.88 6 play end current play (playid=0)

203330.89 6 ScriptEventCode 8001 iLineState=900

203330.89 6 LsAwaitingCalls EV_PLAY_FINISHED

203332.05 6 linedevstate 2048 0 0

203332.05 6 callstate IDLE 66099 0 0

203332.06 6 WorkingMode@Idle=

203332.06 6 timer clear

203332.09 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

203332.10 6 tapi Reply (LineEvReply) ok 66065 0

203333.02 6 timer fired EV_TIMEOUT_TIMETOREINITLINE

203333.02 6 ScriptEventCode 9008 iLineState=900

203333.02 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

203333.02 6 ReinitTelephony due to IDLE

203333.05 6 tapic lineDeallocateCall(MainCall:66099) 0

203333.27 6 lineOpen(6)=>

203333.27 6 Waiting for a call...

203333.27 6 LineHandle=66048

203333.28 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

203333.91 0 dial start any summary:|6:rdy=0|

203334.91 0 dial start any summary:|6:rdy=0|

203335.91 0 dial start any summary:|6:rdy=0|

203336.29 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

203336.29 6 ScriptEventCode 9013 iLineState=900

203349.43 0 sys cleanup Start

203349.43 0 sys cleanup End

 

 

I hope this helps.

[SupportTeam]

Does the Calling Card demo script work for you in v5.2.3 ?

[Guest Tom]

THe credit card demo script does not work for me also, the same problem happens.

Dialogic card answers the call and then hangs up.