Call Out Logging

[Guest Hassan]

Hi,

I am working on a new VG system with a dialogic card. Currently I am in the process of lay out the system which should work as a general IVR and voice mail system.I have few questions related to that at this point.

1 - I need to log all calls successful or not, I can do that with incoming calls, buy passing each call to a general script then to specific client script.But how about outgoing calls. outgoing calls will start a script when connected, but I also need to log even if the call is for a wrong number. VG log calls in a text file, which make it less useful in a high rate process. Is there a way to force VG to run a script every time it dial out for logging, I am thinking in something similar to your advice to Jusedawg about the voice mail.

2 - In my system I need to start a script, in certain time, with no call out , can I do that? If not is there a work around without using call out to a bogus phone number?

3 - Also for logging, can I force running certain script when a call out ends, one more time even if no response?

4 - Sometimes I will need to record the outgoing calls, How can I do that? and can I save the wave file on the network rather than the local machine?

5 - About inserting record in callque table, I prefer to use the com object to do that, How can I use it with escalation?

Thanks

[SupportTeam]

VG log calls in a text file, which make it less useful in a high rate process.

How many calls are you anticipating making?

The OutDial_Dialed.txt log file as you mention logs all outgoing calls and this was sufficient usually. Why can't you just periodically read in the data from that file?

Is there a way to force VG to run a script every time it dial out for logging,

Not at this stage. It should not be hard to add this feature however.

I am thinking in something similar to your advice to Jusedawg about the voice mail.

Please post a link to that thread.

2 - In my system I need to start a script, in certain time, with no call out, can I do that?

No.

If not is there a work around without using call out to a bogus phone number?

Why do you need to use a VoiceGuide script? Can you just set up a separate VBScript of your own and run that when needed?

3 - Also for logging, can I force running certain script when a call out ends, one more time even if no response?

You should be able to do this by using the "On Hangup" script.

4 - Sometimes I will need to record the outgoing calls, How can I do that?

Record what happens on line before call is answered?

and can I save the wave file on the network rather than the local machine?

Yes. There are no limitations on where you can save the file.

5 - About inserting record in callque table, I prefer to use the com object to do that, How can I use it with escalation?

Insert some calls with escalations defined into the database and then look at the database to see what was stored in the Escalation field - that should let you see how to fill out that field when creating the database entries yourself directly.

[Guest Guest]

Happy New Year, and thanks for your response.

 

In my question "I am thinking in something similar to your advice to Jusedawg about the voice mail."

I was referring to your response to Jusedawg which stated that there are 2 scripted functions get and set that the system call to fined out the mail boxes Message[response to Jusedawin]

 

in your response "Why do you need to use a VoiceGuide script? Can you just set up a separate VBScript of your own and run that when needed?"

Because I have an application that require to call out then depend on the result of this call I need to call out again or not, etc. I thought If I can run a VG script that would start the first call then get the response and decide what to do about the second call etc. I know there are many ways do that I am trying to see what are my options.

 

In your response no 4 "Record what happens on line before call is answered?" Please clear that to me How can I do that and how I know what line in advance?

 

for No 5 your response "Insert some calls with escalations defined into the database and then look at the database to see what was stored in the Escalation field - that should let you see how to fill out that field when creating the database entries yourself directly. "

I know how this table was built, My question regarding the Com object Is it capable of handing this

In the Help there is this example

"set vg = CreateObject("VoiceGuide.CommandLink")

vg.Dialer_OutDialQueAdd "0,5551234", 0, 0, 0, "", "", "c:\sendinfo\announce.wav", "c:\sendinfo\InfoMenu.vgs", "c:\sendinfo\CallBackDetails.wav", "[CustomerID]{44563}", 0, 2, 5, ""

set vg = Nothing"

The escalation here is empty, will it work with escalation defined?

Hassan

[SupportTeam]

I have an application that require to call out then depend on the result of this call I need to call out again or not, etc

You should use the sOnNotConnected field to specfy the script to run when call is not connected.

4 - Sometimes I will need to record the outgoing calls, How can I do that?

Is the Record module not sufficient?

The escalation here is empty, will it work with escalation defined?

Yes. The sEscalationCalls field is optional and was just not used in the demo.