Only Works When Editing Vgs Scripts

[kempvet]

I am only new to voiceguide and have trouble shooted as much as I can. The only consistent thing that appears to enable me to hear the vgs scripts is when I edit them in some way and then they will work once and every other time the line will disconnect. If I go in again and edit the vgs script then it will work once again only for one time and then every attempt will end up in the line hanging up again. I therefore deduce that the voice modem is working as I would never hear anything in the first place if it was not. I suppose that there is some basic that I am missing and that something is being "left open". I have included the vgs script for information.

new.vgs

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

 

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[kempvet]

here are the files as requested by admin. The failed one is what generally happens. When I go into the script editor and change the sound file and then save the program works nut only for one time and then it only fails thereafter unless the script is edited with a different sound file. Here is the failed report

failed.txt

[kempvet]

and here is the report when the file has been edited with a new sound file

success.txt

[kempvet]

Someone must have seen this problem before, why would it work the first time and then on the next phone call will the call be dropped using exactly the same parameters, surely someone would have an idea where to start, especially since I have already bought the program after it appeared to work the first time, my mistake was not to test it and retest it. To me it sounds like the modem works but is failing to exit or reinitialise.

[SupportTeam]

The problem here is caused by the modem's driver.

 

It has nothing to do with editing the scripts.

 

We can see from the trace that when answering the call the modem's drivers return an OPERATIONFAILED error. Sounds like this does not happen on the first call but happens on all subsequent calls to this modem..

 

Leave the scripts the same and just restart VoiceGuide, or edit the script without closing and restarting VoiceGuide to confirm this for yourself.

 

The only solution here is to get a different modem or get newer drivers for it and see if they work.

 

212120.53  0 callstate OFFERING 66134 0 4

212120.56  0 Answer the call at 07/01/2005 21:21:20

212120.58  0 lineAnswer(66134) => 66117

212120.59  0 ring 1

212120.59  0 callstate ACCEPTED 66134 0 0

212121.61  0 Lev_CallerID [0265624962,,]

212127.73  0 tapi  Reply (LineEvReply) err 66117 LINEERR_OPERATIONFAILED [80000048]

212127.75  0 callstate DISCONNECTED 66134 16384 0

212127.75  0 ScriptEventCode 9250 iLineState=0

212127.75  0 ERROR 5.2.3018 Unknown State [0]

212127.77  0 rv    add [Hangup Time]{07/01/2005 21:21:27}