Time Schedules And Screen Pops

[Guest Randy Jackson]

Can VoiceGuide be configured to route to differnet numbers(extensions) based on time of day. After 5pm every day, calls are sent to a pager or cell number rather than an individuals extension.

 

 

Can VoiceGuide be customized to provide screen pops of user entered prompts to the technicians screen prior to the technician receiving the call?

[SupportTeam]

For call routing based on time of day etc. see the Time Switch module:

http://www.voiceguide.com/vghelp/html/modT...dTimeSwitch.htm

 

For examples on how to create simple screen pops see the Run Program module:

http://www.voiceguide.com/vghelp/html/modR...dRunProgram.htm