Questions And Problem Of Calling Out

[Guest Jack_VR]

Hi There,

 

We're calling people on daily base. But we met a problem as following:

 

We called a phone number, we're sure people was in at that time, but it didn't ring the phone, after that, the system put the phone number into OutDial_Contacted_Human.txt file, it is not true.

 

So our question is:

 

1. Under what circumstances would an available (open) phone line NOT be a completed a call if it is in the voice guide call list to call?

 

2. What logs show the attempt and the reason for non completion of the call?

 

Additionally, we still have some other questions:

 

3. How to insert a new number into the call list while call list is in progress?

 

4. How to insert a new number into the particular location of the system call list?

 

5. How to make sure a particular phone number of the call list can be called in certain time?

 

Regards,

Jack

[SupportTeam]

I'd suggest you enable logging.

 

To enable logging: When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option. Then set the trace level to "10" and you can then close the window. Trace files will be created in VG's \log\ subdirectory.

 

You can then find out what numbers were dialed at what times etc.

 

Adding new numbers to call can be done using the "Send Phone Message" module or see here for more info: http://www.voiceguide.com/vghelp/html/DialListInto.htm

 

BTW. To get 100% reliable indication of when calls are answered you should really use Digital ISDN lines. On analog lines the Dialogic card has to make a decision of whether calls have been answered or not by listening to what is happening on the line and this works right most all the time, but not always.