Outdial_result Variable Has No Value

[Guest jmiller808]

so far i have only noticed this problem when the call is picked up by an answering machine. you can see that the log file shows OutDial_Result being set to Contacted_AM.

100335.59 6 AddRVns [OutDial_Result]{Contacted_AM}

 

if you look further down in the log you can see where i have some vb script that is trying to display this value using the MsgBox function.

100349.20 6 [Run VB Script 2] Running VB Script...

100349.20 6 rv replace start: [MsgBox("OutDial_Result: $RV[OutDial_Result]")

]

 

and after the replace happens the call to msgbox

100349.20 6 rv replace end: [MsgBox("OutDial_Result: ")

 

can someone tell me what is going wrong? my vg script that handles a human contact has no problem with this variable and the vbscript i am using for notconnected is not having a problem with this variable.

 

here is the full log for the call

 

100335.58 6 callstate DISCONNECTED 66122 16 0

100335.58 6 ScriptEventCode 9250 iLineState=5200

100335.58 6 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT

100335.58 6 rv add [Lead_no]{12345}

100335.58 6 rv add [Lead_Phone]{3192907922}

100335.58 6 rv add [OutDial_RetriesLeft]{0}

100335.58 6 rv add [$RV_STARTTIME]{1/7/2005 10:03:35 AM}

100335.58 6 rv add [$RV_DEVICEID]{6}

100335.58 6 rv add [$RV_CIDNAME]{}

100335.58 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

100335.58 6 rv add [$RV_CALLEDNUMBER]{9,13192907922}

100335.58 0 dial callque delete id=15

100335.59 6 AddRVns [OutDial_Result]{Contacted_AM}

100335.59 6 AM - wait for end of welcome message...

100335.59 6 dial awaiting end of answering machine message (lvl:10 for 20)

100335.59 6 RecSoundStart file[C:\Program Files\VoiceGuide\data\RecAm_6.wav] ok

100335.59 6 timer set 120 EV_TIMEOUT_HANGUP

100349.11 6 ScriptEventCode 9300 iLineState=1152

100349.11 6 LsDialoutRecAnswerMachineWelcMsg EV_SILENCE_DETECTED

100349.16 6 RecSoundStop ok

100349.16 6 timer set 1 EV_REC_FINISHED

100349.16 6 ScriptEventCode 8003 iLineState=1152

100349.17 6 LsDialoutRecAnswerMachineWelcMsg EV_REC_FINISHED

100349.17 6 rv replace start: [$RV[AmWelcMsg_RecLen100ms]]

100349.17 6 rv ns [Lead_no]{12345} [Lead_Phone]{3192907922}[OutDial_RetriesLeft]{0}

100349.17 6 rv replace end: []

100349.17 6 am msglen=0, minrequired=20

100349.17 6 Run Answer Machine script [C:\Documents and Settings\Josh\Desktop\Download\Voice Guide\Scripts\Superleads - AM.vgs]

100349.17 2 tr NewVgsVgm_Goto C:\Documents and Settings\Josh\Desktop\Download\Voice Guide\Scripts\Superleads - AM.vgs,,,,,0

100349.17 6 rv add [scriptEnd_Time]{1/7/2005 10:03:49 AM}

100349.17 6 rv add [scriptEnd_Goto_Script]{C:\Documents and Settings\Josh\Desktop\Download\Voice Guide\Scripts\Superleads - AM.vgs}

100349.19 6 rv add [scriptEnd_Goto_Module]{}

100349.19 6 rv add [scriptStart_Time]{1/7/2005 10:03:49 AM}

100349.19 0 Script Load C:\Documents and Settings\Josh\Desktop\Download\Voice Guide\Scripts\Superleads - AM.vgs

100349.19 6 Loaded C:\Documents and Settings\Josh\Desktop\Download\Voice Guide\Scripts\Superleads - AM.vgs into:2

100349.19 6 AddRVns [scriptsPath]{C:\Documents and Settings\Josh\Desktop\Download\Voice Guide\Scripts\}

100349.19 6 AddRVns [scriptPath]{C:\Documents and Settings\Josh\Desktop\Download\Voice Guide\Scripts}

100349.20 6 cl NewVgsVgm_RunModule module not found:

100349.20 6 timer clear

100349.20 6 [Run VB Script 2] Running VB Script...

100349.20 6 rv replace start: [MsgBox("OutDial_Result: $RV[OutDial_Result]")

]

100349.20 6 rv ns [Lead_no]{12345} [Lead_Phone]{3192907922}[OutDial_RetriesLeft]{0}[scriptEnd_Time]{1/7/2005 10:03:49 AM}[scriptEnd_Goto_Script]{C:\Documents and Settings\Josh\Desktop\Download\Voice Guide\Scripts\Superleads - AM.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{1/7/2005 10:03:49 AM}[scriptsPath]{C:\Documents and Settings\Josh\Desktop\Download\Voice Guide\Scripts\}[scriptPath]{C:\Documents and Settings\Josh\Desktop\Download\Voice Guide\Scripts}

100349.20 6 rv replace end: [MsgBox("OutDial_Result: ")

[SupportTeam]

Please update your system to use the attached .exe

Applying this fix will let you access the $RV[OutDial_Result] when answering machine answers the call as well.

VgMulti_5.2.3050.zip

[MannyTC]

Is there a place we can see the changes that are made in the various builds that you upload that are scattered around on the Support Forum? I see new ones from time to time and wonder what it fixes?

 

Thanks for your help