Configure Busy Tone

[Guest Dave L]

How and where do I configure the busy tone so that VG can detect it?

[SupportTeam]

You must use a Dialogic card. See: http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm

[Guest Guest]

Yes, I'm using Dialogic.

 

So the disconnect and busy tone is the same? If they are not then where do I configure for busy tone?

 

Thanks

[SupportTeam]

Dialogic TSP name them both as 'disconnect'. You have 'Disconnect 1' and 'Disconnect 2' to allow you to set two different tones to be regarded as disconnect/busy.

[Guest Dave L]

Thanks.

 

I know how to record a disconnect but how do I record a busy tone?

[SupportTeam]

with a microphone near the earpiece of the phone's handset...