Dial & Conference On Dialogic D/120jct-ls

[Guest Vg_ps1]

Hi,

 

I downloaded the trial version of VG and was testing the 'dial out and conference' feature but it just don't seem to work.

 

I have 2 extensions of our kephone system connected to the dialogic card. Ext 16 is connected to line 1( dxxxb1c1) and ext 17 connected to line 7( dxxxb2c3). When I called ext 16, I have set a voice prompt which the system read correctly from D:\Test\IVR and this prompts the caller to enter the destination number. I dialled ext 18 which should ring but the sytem was unable to effect the dial out and conference to this extension. The system could not find a line to call out and returned the message that dial device dxxxb2c3 was not in the selection list. However, dxxxb2c3 has already been configured and can be seen when I started up VoiceGuide with the state as 'waiting for call'

 

Appreciate your help to look at this problem for me. Thank you very much!

 

The log file is appended below:

 

205407.83 6 linedevstate 2048 0 0

205407.83 6 callstate OFFERING 66440 0 4

205407.83 6 Answer the call at 1/8/2005 8:54:07 PM

205407.83 6 lineAnswer(66440) => 66423

205407.83 6 callinfo CALLEDID

205407.83 6 callinfo ORIGIN

205407.84 6 ring 0

205408.36 6 callstate CONNECTED 66440 1 0

205408.36 6 callstate CONNECTED 66440,1,0

205408.36 6 WorkingModeTAPI@Connected=

205408.36 6 WorkingModeScript@Connected=

205408.38 6 Inband detection not enabled

205408.38 6 StartLoadedVgs at 1/8/2005 8:54:08 PM

205408.38 6 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Testing\}

205408.38 6 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Testing}

205408.38 6 rv add [$RV_STARTTIME]{1/8/2005 8:54:08 PM}

205408.39 6 rv add [$RV_DEVICEID]{6}

205408.39 6 rv add [$RV_CIDNAME]{}

205408.39 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

205408.39 6 rv add [$RV_CIDNUMBER]{}

205408.41 6 tapi Reply (LineEvReply) ok 66423 0

205408.41 6 callinfo MONITORMODES

205408.41 6 timer clear

205408.41 6 [GetTelNumber] Number Input

205408.41 6 [GetTelNumber] Playing (D:\Test\IVR Prompts\English\GETTELEPHONE.WAV)

205408.42 6 play set playid=549000

205408.44 6 PlaySoundStart ok [D:\Test\IVR Prompts\English\GETTELEPHONE.WAV]

205408.44 6 timer clear

205408.44 6 wa(7980,54900000)

205408.44 6 callinfo MONITORMODES

205409.59 6 dtmf 1 (66440,49,2)

205409.59 6 ScriptEventCode 49 iLineState=1300

205409.59 6 LsGetNbrsPlayWelcMsg 1

205409.66 6 PlaySoundStop err=0

205409.66 6 [GetTelNumber] Number Input 1

205409.66 6 path {1} not found

205409.66 6 timer set 6 EV_TIMEOUT_ENTERDATA

205409.98 6 dtmf 8 (66440,56,2)

205409.98 6 ScriptEventCode 56 iLineState=1301

205410.00 6 LsGetNbrsRxDigits 8

205410.00 6 [GetTelNumber] Number Input 18

205410.00 6 path {18} not found

205410.00 6 timer set 6 EV_TIMEOUT_ENTERDATA

205410.80 6 dtmf # (66440,35,2)

205410.81 6 ScriptEventCode 35 iLineState=1301

205410.81 6 LsGetNbrsRxDigits #

205410.81 6 timer clear

205410.81 6 rv add [GetTelNumber]{18}

205410.81 6 path {18} not found

205410.83 6 AddRVns [GetTelNumber_PathTaken]{success}

205410.83 6 timer clear

205410.83 6 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

205411.22 6 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

205411.22 6 ScriptEventCode 9012 iLineState=1900

205411.22 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

205411.22 6 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

205411.23 6 rv replace start: [$RV[GetTelNumber]]

205411.23 6 rv ns [PathSysVoice]{}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Testing\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Testing}[$RV_STARTTIME]{1/8/2005 8:54:08 PM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[GetTelNumber]{18}[GetTelNumber_PathTaken]{success}

205411.23 6 rv replace end: [18]

205411.23 6 [Transfer Call] Dial and Conference to 18 (TAPI)

205411.25 0 Search for free lines in LineID range [6-12]

205411.25 6 dial busy: active call

205411.25 12 dial device [dxxxB2C3] not in selection list.

205411.27 6 Could not find free line to place outgoing call.[/b][/b]205411.27 6 timer clear

205411.27 6 rv add [Hangup Time]{1/8/2005 8:54:11 PM}

205411.28 6 Hanging up call... [Hangup Module]

205411.28 6 RecSoundStop ok

205411.28 6 PlaySoundStop err=0

205411.28 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

205411.30 6 fnHangupCall end

205411.31 6 linedevstate 2048 0 0

205411.33 6 callstate IDLE 66440 0 0

205411.33 6 WorkingMode@Idle=

205411.33 6 timer clear

205411.34 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

205411.34 6 tapi Reply (LineEvReply) ok 66406 0

205412.39 6 timer fired EV_TIMEOUT_TIMETOREINITLINE

205412.39 6 ScriptEventCode 9008 iLineState=900

205412.39 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

205412.39 6 ReinitTelephony due to IDLE

205412.41 6 tapic lineDeallocateCall(MainCall:66440) 0

205412.42 6 lineOpen(6)=>

205412.44 6 Waiting for a call...

205412.44 6 LineHandle=66389

205412.44 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

205413.34 0 dial start any summary:|6:rdy=0|7:ivd<0|8:ivd<0|9:ivd<0|10:ivd<0|11:ivd<0|12:idx=0|

205414.34 0 dial start any summary:|6:rdy=0|7:ivd<0|8:ivd<0|9:ivd<0|10:ivd<0|11:ivd<0|12:idx=0|

205415.34 0 dial start any summary:|6:rdy=0|7:ivd<0|8:ivd<0|9:ivd<0|10:ivd<0|11:ivd<0|12:idx=0|

205415.72 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

205415.72 6 ScriptEventCode 9013 iLineState=900

[SupportTeam]

Trace shows that VG could not find a free line to call out on.

 

Can you please confirm whether you have v5.2.3018 of VgMulti.exe on your system?

 

Please update your system with attached .exe (it has some more debugging added around this area) and try making the call again.

 

Please post the trace if it still does not work for you.

VgMulti_5.2.3053.zip

[Guest Vg_ps1]

Hi Support Team,

 

Yes, I was using V5.2.3018 VgMulti.exe on my system running Win XP SP2.

Thank you very much for the newer version. It works now!

Appreciate very much your prompt reply and the support.

[SupportTeam]

The new .exe is now in the v5.2.3b download available from our downloads WWW page.