Telephone Survey Service

[Guest Cathy]

I want to do telephone survey system in which I need to:

1. Generate phone no randomly, make calls

2. Ask questions(question 1- 12)

3. collect answers

4. Record result into our database (MSSQL)

Format : Calling status(success/cannot be connected...), the answers of the survery question, phone call no, call time)

5. User realtime enquiry on the survery progress

6. Generate a "do not call list" for unsuccessful calling and lock the phone no. that hv been called in the survey(so that the system will not call the phoneno within a period of time)

 

 

It is possible to do the above things with VoiceGuide?

I've downloaded the trial version, and not sure if I 'm doing the right thing

1. I use the telephone number loader to make calls

- but is that the phone no can only be loaded with text file?

( i think I need to make more than 700 calls for a survey)

are there any better way to so ?

2. If the call is not successful ,will the system generate "do not call list" automatically? or I need to write script to handle it? If so, how can I get the calling status from Voice Guide?

3. Debug problem.. How can I debug the program written by script editor?

4. If I want to do more than one survey at the same time, can Voice Guide handle the case?

 

Thanks!

[SupportTeam]

VoiceGuide can do what you describe.

1. I use the telephone number loader to make calls

- but is that the phone no can only be loaded with text file?

( i think I need to make more than 700 calls for a survey)

are there any better way to so ?

You can generate a set of numbers to call by using an X as part of the phone number.

 

eg: 562 00XX will generate 100 numbers between 562 0000 and 562 0099. You can then load them in in a random order by selecting the 'randomize order' box.

If you want to generate your own numbers then do that and put all numbers in a text file and tell Telephone Number Loader to just load numbers from your text file.

2. If the call is not successful ,will the system generate "do not call list" automatically?

From within the script at any time the recipient of call indicates that they want to be placed on such a list then you can just append the called number to the end if the don not call list text file. future calls will be checked against the list and number son that list will not be called.

3. Debug problem.. How can I debug the program written by script editor?

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.

4. If I want to do more than one survey at the same time, can Voice Guide handle the case?

Sure. Just load the individual surveys using the Telephone number Loader.

[Guest Guest]

Thanks for the reply.

I still hv question on the following issues:

1.Can I use VBScript to put the phoneno that i want to call to outDialQue.mdb?

( if it is possible, pls provide me with more info. thanks!)

2. How can I get know if the call is successful? Is there any function to handle it?

[SupportTeam]

1.Can I use VBScript to put the phoneno that i want to call to outDialQue.mdb?

Yes, just look at the Dialer_OutDialQueAdd COM function. It has a VBScript example included.

 

See: http://www.voiceguide.com/vghelp/html/com_...tDialQueAdd.htm

2. How can I get know if the call is successful? Is there any function to handle it?

When the call is successful the VoiceGuide script starts - so just do anything you'd like to do from with the script's Run VBScript or Run Program or DB Query modules - depending on what it is that you want done...

 

If a call fails and runs out of 'retries' then the sOnNotConnected command (or VBScript_ is executed. Again, see: http://www.voiceguide.com/vghelp/html/com_...tDialQueAdd.htm

[Guest Cathy]

I use Dialer_OutDialQueAdd to make call, and when the call is not answered(sOnNotConnected), I wrote a vbs file(unanswered.vbs) to saved the unanswered phone no. and result in MSSQL db.

however, I found that i can't get the result variable such as

$RV_CALLEDNUMBER, $RV[OutDial_Result] in the unanswered.vbs, what's the problem?

thanks!

[SupportTeam]

Please update your v5.2.3 installation with the attached .exe

 

This should fix the problem which prevented use of $RV's in the body of the sOnNotConnected VBScript.

VgMulti_5.2.3061.zip