Upgrade

[Guest Phillip C De Baca]

Windows 2000 Pro

VG 5.0.200

Dialogic d4PCI

Enterprise, VG Dialer, 4 line

 

Question:

Anything special I need to be aware of before upgrading to new ver. of VG?

 

Where do I get the upgrade?

[SupportTeam]

Make sure you back up everything you need from VoiceGuide's directory, as it will be deleted when you uninstall.

 

Then uninstall v5.0.

 

You may want to confirm that TAPIWRAP.OCX and SAPIWRAP.OCX get deleted from Windows' System32 directory - some people had problems as these files did not delete for some reason..

 

Then install v5.2 (Just download the v5.2.3 from our WWW)

[Guest Guest_Phillip]

Will I need a new registration code?

[SupportTeam]

No. v5.0 codes work with v5.2.3

[Guest Guest_Phillip]

I upgraded as per instructions but I've obviously messed something up!

 

Now when I run a trace without a call in progress, I get...

 

142847.20 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

142848.26 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

142849.30 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

142850.34 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

142851.37 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

142852.40 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

142853.43 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

142854.47 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

142855.50 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

142856.55 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

142857.59 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

142858.62 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

142859.65 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

142900.68 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

142901.71 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

142902.75 0 dial start any summary:|4:dok=0|5:idx=0|6:idx=0|7:idx=0|

And so on…..

 

Any ideas?

 

Thanks

[Guest Guest]

I ran through the setup wiz for grins and now the traces are quiet again.

[SupportTeam]

The "4:dok=0" in the trace indicates that dialing out is disabled on the 'line 4' - in your case the 1st line on the system.

 

If dialing out is disabled on any lines this appears in the log on regular basis just to indicate that no calls will be searched for for that line.