VoiceGuide IVR Software Main Page
Jump to content

"paths" Condition On Run Module

Recommended Posts

I am encountering some problems exiting from a "RUN" module.

The module correctly calls the external visual basic program, that writes down a result file "VGRUNRESULT_<line_number>.TXT" file.

In this "RUN" module, the "Paths" I have written in are:

 

on {timeout 60} goto [riagganciare]

on {fail} goto [problemi]

on {success} goto [risuverifica]

 

And in the following "[risuverifica]" module there is the evaluation of the variable written in the file.

 

The problem is that the procedure never goes to the "[risuverifica]" module, it always exits choosing "[problemi]", like if an error occurs during the execution of the external program.

 

I really don't know what to try next, please help me.

 

Thank you

 

Enrico

 

 

Voiceguide version: 5.2.3010

Share this post


Link to post

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.

Share this post


Link to post

The problem - sorry - was with a wrong file name. In the event log I found that VG was never reading the result variable written in the text file, so I copied the file name that my program was writing - trying to find it out in the log file. And Notepad never found it ... because of a supplementary <space> character I wrote in the file name.

After the correction, the VG procedure is now working.

 

Thank you for your time, problem solved.

 

Enrico

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×