Hanging Script

[Guest Guest_Phillip]

Can you explain what

ignoring EV_PLAY_FINISHED

refers to?

The trace below starts where it seems my problem starts.The script loops back to the start by design and hangs after a few times through at this point.

 

201957.76 7 timer clear

201957.77 7 wa(4832,48738701)

201957.77 7 callinfo MONITORMODES

202002.66 7 play end current play (playid=487387)

202002.66 7 ScriptEventCode 8001 iLineState=1100

202002.68 7 LsPlayMsg EV_PLAY_FINISHED

202002.68 7 ignoring EV_PLAY_FINISHED as EV_TIMEOUT_REPLAYMSG set in timers - looks like we are replaying TTS sound file202004.81 7 dtmf 1 (66003,49,2)

202004.81 7 ScriptEventCode 49 iLineState=1100

202004.81 7 LsPlayMsg 1

202004.82 7 path {1} not found

202005.26 7 dtmf 2 (66003,50,2)

202005.26 7 ScriptEventCode 50 iLineState=1100

202005.27 7 LsPlayMsg 2

202005.27 7 path {2} not found

202005.62 7 dtmf 1 (66003,49,2)

202005.63 7 ScriptEventCode 49 iLineState=1100

202005.63 7 LsPlayMsg 1

202005.63 7 path {1} not found

202006.20 7 dtmf 3 (66003,51,2)

202006.20 7 ScriptEventCode 51 iLineState=1100

202006.20 7 LsPlayMsg 3

202006.20 7 path {3} not found

[SupportTeam]

It means we are still waiting for the TTS engine to supply the sound file to play.

 

Can you post a longer trace please - capturing the entire call.

[SupportTeam]

For a patch which fixes this problem please see: http://voiceguide.com/forums/index.php?showtopic=2431