Play Module Locks Up/hangs

[ktruk]

I am using most recent evaluation VG (Ent+Dialler) to test out application. I have a process whereby message is recorded, followed by a menu Play module. This module asks for 3 digit choice. If digit1 path taken then go to 'replay' message play module. Play module gets just saved wav-filespec via $RV var and plays the recorded message. Play module has 0 repeats & on-timeout path set to return back to 3 option menu play module. However, after playing recorded message, play hangs, the VG console shows the module playing the wav-filespec, but hangs indefinately. Looking at Events log gives wierd message:

 

STARTS PLAYING FILE OK...

195656.95 7 rv replace end: [c:\0temp\Finders\10020915-050126195639.wav]

195656.95 7 [PlayFind] Playing (c:\0temp\Finders\10020915-050126195639.wav)

195656.97 7 play set playid=592515

195656.98 7 PlaySoundStart ok [c:\0temp\Finders\10020915-050126195639.wav]

195656.00 7 timer clear

195657.02 7 RunModule PLAY end

195657.02 7 wa(8702,59251500)

195657.03 7 callinfo MONITORMODES

195657.66 0 dial start any summary:|7:hc>0|8:dok=0|9:dok=0|10:dok=0|

195658.66 0 dial start any summary:|7:hc>0|8:dok=0|9:dok=0|10:dok=0|

>>>etc, etc... then

195705.66 0 dial start any summary:|7:hc>0|8:dok=0|9:dok=0|10:dok=0|

195705.78 7 wb(59251500)

195705.83 7 play end current play (playid=592515)

195705.84 7 ScriptEventCode 8001 iLineState=1100

195705.86 7 LsPlayMsg EV_PLAY_FINISHED

 

>>>>>>ENDS OKAY!!!

>>>>>>BUT THEN GET THIS...???

 

195705.86 7 ignoring EV_PLAY_FINISHED as EV_TIMEOUT_REPLAYMSG set in timers - looks like we are replaying TTS sound file

195706.66 0 dial start any summary:|7:hc>0|8:dok=0|9:dok=0|10:dok=0|

195707.66 0 dial start any summary:|7:hc>0|8:dok=0|9:dok=0|10:dok=0|

 

Hardware is D4PCI - Test app has: 28 modules (with more to add)

 

I have really tried messing about with this, deleting modules, recreating modules, putting dummy Fx modules in - all to no avail!

 

Any advice greatly appreciated - cheers - Tim.

[ktruk]

I should add that there are no TTS texts in any of the modules, (although there have been in some) and that no TTS is 'spoken' (before during or after the play module has replayed the recorded wav).

 

Also, I have noticed that ANY play module added as a path from the 3option menu play following the recording also hangs in the same fashion, ie: same "ignoring play end" message as previously posted.

 

Looks like a bug to me, can you advise work-around?

 

Will continue to investigate and will post any results I get back here - cheers - Tim.

 

PS: happy Australia Day - at least its aussy day here in the UK! (or was it yesterday for u guys? ;-)

[ktruk]

I have simplified the VGS script right down to just the basics and it appears that if I take any of the 3 options it may occaisionally work once, but usually doesn't and if I repeat a replay option or take the exit route to hangup, the VG play module will hang with the same error/warning listed in the Events Log.

 

I have attached the simplified script - your comments greatly appreciated.

 

Cheers - Tim.

ktruk1.vgs

[ktruk]

Another user posted a similar request a few days ago and you asked for a full call events log, so I am attaching my 3 log files showing a complete end-2-end call taking option 1 following a recording.

 

Thanks in advance - Tim

events1.zip

[SupportTeam]

I think we have found the problem here.

 

Please update your system with the attached .exe and see if the error has been fixed or if it is still present on your system.

VgMulti_5.2.3063.zip

[ktruk]

Great!!! Seems to reliably work on the sample script I sent you. Thanks a lot.