Play Back Entered Number Causes Saynumber Failure

[dalittle]

When I enable play back of numbers entered, voiceguide disconnects the call at that point in the script. Here is an output of the log:

 

 

083342.14 1 callstate OFFERING 66531 0 4

083342.14 1 rv clear

083342.14 1 Answer the call at 2/1/2005 8:33:42 AM

083342.14 1 lineAnswer(66531) => 66445

083342.14 1 ring 1

083342.14 1 callstate ACCEPTED 66531 0 0

083342.19 0 dial start any summary:|1:hc>0|

083345.52 1 tapi Reply (LineEvReply) ok 66445 0

083345.52 1 callstate CONNECTED 66531 0 0

083345.52 1 callstate CONNECTED 66531,0,0

083345.53 1 WorkingModeTAPI@Connected=

083345.53 1 WorkingModeScript@Connected=

083345.53 1 Inband detection not enabled

083345.53 1 StartLoadedVgs at 2/1/2005 8:33:45 AM, v5.2.3063

083345.53 1 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Bedboard\}

083345.53 1 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Bedboard}

083345.53 1 rv add [$RV_STARTTIME]{2/1/2005 8:33:45 AM}

083345.53 1 rv add [$RV_DEVICEID]{1}

083345.53 1 rv add [$RV_CIDNAME]{}

083345.53 1 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

083345.53 1 rv add [$RV_CIDNUMBER]{}

083345.53 1 timer clear

083345.53 1 [security code] Number Input

083345.53 1 [security code] Playing (C:\Program Files\VoiceGuide\Scripts\Bedboard\securitycode.wav)

083345.53 1 play set playid=226109

083345.64 1 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Bedboard\securitycode.wav]

083345.64 1 timer clear

083345.64 1 wa(2246,22610900)

083347.23 1 dtmf 8 (66531,56,2)

083347.23 1 ScriptEventCode 56 iLineState=1300

083347.23 1 LsGetNbrsPlayWelcMsg 8

083348.22 1 PlaySoundStop err=0

083348.22 1 [security code] Number Input 8

083348.22 1 path {8} not found

083348.22 1 timer set 6 EV_TIMEOUT_ENTERDATA

083348.22 1 dtmf 1 (66531,49,2)

083348.22 1 ScriptEventCode 49 iLineState=1301

083348.22 1 LsGetNbrsRxDigits 1

083348.22 1 [security code] Number Input 81

083348.22 1 path {81} not found

083348.22 1 timer set 6 EV_TIMEOUT_ENTERDATA

083348.22 1 dtmf 3 (66531,51,2)

083348.22 1 ScriptEventCode 51 iLineState=1301

083348.22 1 LsGetNbrsRxDigits 3

083348.23 1 [security code] Number Input 813

083348.23 1 path {813} not found

083348.23 1 timer set 6 EV_TIMEOUT_ENTERDATA

083348.31 1 dtmf 1 (66531,49,2)

083348.31 1 ScriptEventCode 49 iLineState=1301

083348.33 1 LsGetNbrsRxDigits 1

083348.33 1 [security code] Number Input 8131

083348.33 1 rv add [security code]{8131}

083348.33 1 AddRVns [security code_PathTaken]{matched}

083348.33 1 timer clear

083348.33 1 [enterroom] Number Input

083348.33 1 [enterroom] Playing (C:\Program Files\VoiceGuide\Scripts\Bedboard\room number.wav)

083348.33 1 play set playid=228906

083348.44 1 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Bedboard\room number.wav]

083348.44 1 timer clear

083348.44 1 wa(1996,22890600)

083350.63 1 play end current play (playid=228906)

083350.63 1 ScriptEventCode 8001 iLineState=1300

083350.63 1 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

083350.63 1 eng set timer EV_TIMEOUT_REPLAYMSG time=5

083350.63 1 timer set 5 EV_TIMEOUT_REPLAYMSG

083350.73 1 dtmf 2 (66531,50,2)

083350.73 1 ScriptEventCode 50 iLineState=1301

083350.73 1 LsGetNbrsRxDigits 2

083350.73 1 [enterroom] Number Input 2

083350.73 1 path {2} not found

083350.73 1 timer set 6 EV_TIMEOUT_ENTERDATA

083351.25 1 dtmf 0 (66531,48,2)

083351.25 1 ScriptEventCode 48 iLineState=1301

083351.25 1 LsGetNbrsRxDigits 0

083351.25 1 [enterroom] Number Input 20

083351.25 1 path {20} not found

083351.25 1 timer set 6 EV_TIMEOUT_ENTERDATA

083352.56 1 dtmf 2 (66531,50,2)

083352.56 1 ScriptEventCode 50 iLineState=1301

083352.56 1 LsGetNbrsRxDigits 2

083352.56 1 [enterroom] Number Input 202

083352.56 1 path {202} not found

083352.56 1 timer set 6 EV_TIMEOUT_ENTERDATA

083353.09 1 dtmf 0 (66531,48,2)

083353.09 1 ScriptEventCode 48 iLineState=1301

083353.09 1 LsGetNbrsRxDigits 0

083353.09 1 [enterroom] Number Input 2020

083353.09 1 path {2020} not found

083353.09 1 timer set 6 EV_TIMEOUT_ENTERDATA

083353.09 1 timer clear

083353.09 1 rv add [enterroom]{2020}

083353.09 1 fn PlaySoundStartNumbers [C:\Program Files\VoiceGuide\system\voice\GetNbrsConfirmIntro.wav],[C:\Program Files\VoiceGuide\system\voice\GetNbrsConfirmMenu.wav],[2020],Digits

083353.09 1 sVbsFunctionToUse=Digits

083353.13 1 Shell run Failed (PlayNbrs), err[53] Shell parameter = [ "C:\Program Files\VoiceGuide\data\vbs_1_SayNumber.vbs" //I //T:60]

083353.14 1 VBScript run Failed, dShellId=0, Shell parameter = [ "C:\Program Files\VoiceGuide\data\vbs_1_SayNumber.vbs" //I //T:60]

083353.14 1 rv add [Hangup Time]{2/1/2005 8:33:53 AM}

083353.14 1 Hanging up call... [say Number could not start VBScript]

083353.14 1 RecSoundStop ok

083353.14 1 PlaySoundStop err=0

083353.14 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

083353.14 1 fnHangupCall end

083353.14 1 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_1_SayNumber.vbs)

083354.55 1 callstate DISCONNECTED 66531 1 0

083354.55 1 ScriptEventCode 9250 iLineState=900

083354.55 1 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

083354.56 1 rv add [Hangup Time]{2/1/2005 8:33:54 AM}

083354.56 1 Hanging up call...

083354.56 1 RecSoundStop ok

083354.56 1 PlaySoundStop err=0

083354.56 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

083354.56 1 fnHangupCall end

083354.56 1 callstate IDLE 66531 0 0

083354.56 1 WorkingMode@Idle=

083354.56 1 timer clear

083354.58 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

083354.58 1 tapi Reply (LineEvReply) ok 66480 0

083354.58 1 tapi Reply (LineEvReply) ok 66206 0

083355.56 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

083355.56 1 ScriptEventCode 9008 iLineState=900

083355.56 1 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

083355.56 1 ReinitTelephony due to IDLE

083355.56 1 tapic lineDeallocateCall(MainCall:66531) 0

083355.58 1 lineOpen(1)=>

083355.58 1 Waiting for a call...

083355.59 1 LineHandle=66394

083355.59 1 timer set 5 EV_TIMEOUT_ATERIDLE_ALLOWOUT

083356.23 0 dial start any summary:|1:rdy=0|

083401.06 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

083401.06 1 ScriptEventCode 9013 iLineState=900

083401.23 0 dial start any summary:|1:idx=0|

[SupportTeam]

We ran a test on our test system here and the Get Numbers module played back the entered numbers fine...

 

Which version of VoiceGuide are you using?

 

Here is a trace from out test showing the numbers played back fine:

 

131824.70  7 [Get Client ID] Number Input 111222333

131824.70  7 path {111222333} not found

131824.70  7 timer set 6  EV_TIMEOUT_ENTERDATA

131825.45  7 dtmf #  (65862,35,2)

131825.45  7 ScriptEventCode 35 iLineState=1301

131825.45  7 LsGetNbrsRxDigits #

131825.47  7 timer clear

131825.47  7 rv    add [Get Client ID]{111222333}

131825.47  7 fn    PlaySoundStartNumbers [c:\VG\system\voice\GetNbrsConfirmIntro.wav],[c:\VG\system\voice\GetNbrsConfirmMenu.wav],[111222333],Digits

131825.47  7 sVbsFunctionToUse=Digits

131825.52  7 Started SayNumber VBScript OK. (c:\VG\data\vbs_7_SayNumber.vbs)

131825.53  7 cl    Play_Start c:\VG\system\voice\GetNbrsConfirmIntro.wav,1.wav,1.wav,1.wav,2.wav,2.wav,2.wav,3.wav,3.wav,3.w

v,c:\VG\system\voice\GetNbrsConfirmMenu.wav

131825.55  7 play set playid=139062

131825.61  7 PlaySoundStart ok [c:\VG\system\voice\GetNbrsConfirmIntro.wav,c:\VG\system\voice\1.wav,c:\VG\system\voice\1.wav,c:\VG\system\voice\1.wav,c:\VG\system\voice\2.wav,c:\VG\system\voice\2.wav,c:\VG\system\voice\2.wav,c:\VG\system\voice\3.wav,c:\VG\system\voice\3.wav,c:\VG\system\voice\3.wav,c:\VG\system\voice\GetNbrsConfirmMenu.wav]