Call Transfer

[Guest Dave M]

I am working on a windows xp computer with VoiceGuide 5.2.3018 Enterprise. The modem is a Dialogic D/4PCI. I am trying to transfer a call to an internal number (example 2250) instead the call is transfered to 0. Attached is the event log.

log.txt

[SupportTeam]

You should be specifying just the extension number in the Transfer Call module - without the hookflash character.

 

If you use the ! in the Extension Number in the Transfer Call module then the hookflash will just get dialed again - resulting in two hookflashes being dialed one after another...

 

See the examples in the Help file: http://www.voiceguide.com/vghelp/html/modXfer.htm

[Dave M]

The root cause of the problem was the transfer function was not enabled on the PBX for this line. Once that was enabled and the extra ! was removed the system worked. Thanks for the help.