When Is A Call Considered Completed

[sbensen]

We are getting inconsistent results with VG determining a completed call. If VG gets an answering machine, or no answer it correctly calls back the appropriate number of time. However, if an individual answers the phone, but hangs up before the VG script is completed, how does VG interpret this call. We want to program VG to call back the phone number based on the re-tries, and re-try delay parameters. This happens part of the time, other times, it logs the call as completed. Any suggestions on how to handle this in VG? Steve

[SupportTeam]

If a call is answered by a human or an answering machine then the call is considered completed and that number will not be dialed again. It does not matter if the caller hangs up halfway through the script or not.

 

If RETRY is specified in the 'answering machine script' field then VoiceGuide will attempt dialing again if an answering machine is encountered (up to the maximum number of redials allowed).

 

See: http://www.voiceguide.com/vghelp/html/DialListInto.htm

 

If you are still having problems please post some traces of what you are seeing.

[sbensen]

We are using a VB script to load the call list directly into the OutDialQue.mdb. In that case, how do we program VG to call again for the number of re-tries specified?

[SupportTeam]

how do we program VG to call again for the number of re-tries

You just use the 'retries' field - specifying in it the number of times you want VG to retry calling the number.... An VG will retry calling up to that number of times until the call is answered.

[sbensen]

Just to clarify, if I load the OutDialQue.mdb, and specify a number of re-tries, will VG continue to call back for the number of re-tries even if an answering machine answers? If not how do I program VG to call back when an answering machine picks up. Steve

[SupportTeam]

will VG continue to call back for the number of re-tries even if an answering machine answers?

... a response to that was given a few posts before:

If RETRY is specified in the 'answering machine script' field then VoiceGuide will attempt dialing again if an answering machine is encountered (up to the maximum number of redials allowed).

 

Also have a read through the Help file: http://www.voiceguide.com/vghelp/html/DialListInto.htm