Error In .Wav File Format

[Guest Guest_Doris]

I was recording the wav in my notebook (windows server 2000) inside the voice guide. However, the message "error in playing file format" is played when it is connected. Please help. Thanks in advance.

 

Background:

-using latest voice guide.

-external modem

-running on win server 2000

 

 

123335.31 7 callstate OFFERING 65947 0 4

123335.31 7 rv clear

123335.31 7 Answer the call at 05/02/2005 12:33:35 PM

123335.31 7 lineAnswer(65947) => 65760

123335.31 7 ring 1

123335.31 7 callstate ACCEPTED 65947 0 0

123338.43 7 tapi Reply (LineEvReply) ok 65760 0

123338.43 7 callstate CONNECTED 65947 0 0

123338.43 7 callstate CONNECTED 65947,0,0

123338.43 7 WorkingModeTAPI@Connected=

123338.44 7 WorkingModeScript@Connected=

123338.44 7 Inband detection not enabled

123338.44 7 StartLoadedVgs at 05/02/2005 12:33:38 PM, v5.2.3053

123338.44 7 AddRVns [scriptsPath]{F:\temp\ivrs\}

123338.44 7 AddRVns [scriptPath]{F:\temp\ivrs}

123338.44 7 rv add [$RV_STARTTIME]{05/02/2005 12:33:38 PM}

123338.44 7 rv add [$RV_DEVICEID]{7}

123338.44 7 rv add [$RV_CIDNAME]{}

123338.44 7 AddRVns [PathApp]{E:\Program Files\VoiceGuide\}

123338.44 7 rv add [$RV_CIDNUMBER]{}

123338.46 7 timer clear

123338.46 7 [Play 1] Playing

123338.46 7 [Play 1] Playing (test.wav)

123338.46 7 play set playid=783293

123338.46 7 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [F:\temp\ivrs\test.wav]

123338.47 7 path {WAVERR_BADFORMAT} not found

123338.47 7 play set playid=783293

123338.61 7 timer clear

123338.61 7 RunModule PLAY end

123338.61 7 play end old playid returned=0 (current=783293)

123338.61 7 wa(4425,78329300)

123343.05 7 play end current play (playid=783293)

123343.05 7 ScriptEventCode 8001 iLineState=1100

123343.05 7 LsPlayMsg EV_PLAY_FINISHED

123343.06 7 timer set 5 EV_TIMEOUT_REPLAYMSG

123346.15 7 callstate DISCONNECTED 65947 32 0

123346.15 7 ScriptEventCode 9250 iLineState=1101

123346.15 7 LsPlayMsgFinished EV_REMOTEPARTY_DISCONNECT

123346.15 7 rv add [Hangup Time]{05/02/2005 12:33:46 PM}

123346.15 7 Hanging up call...

123346.15 7 RecSoundStop ok

123346.15 7 PlaySoundStop err=0

123346.16 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

123346.16 7 fnHangupCall end

123346.23 7 callstate IDLE 65947 0 0

123346.24 7 WorkingMode@Idle=

123346.24 7 timer clear

123346.27 7 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

123346.29 7 tapi Reply (LineEvReply) ok 65777 0

123347.18 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

123347.18 7 ScriptEventCode 9008 iLineState=900

123347.18 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

123347.18 7 ReinitTelephony due to IDLE

123347.18 7 tapic lineDeallocateCall(MainCall:65947) 0

123347.23 7 lineOpen(7)=>

123347.23 7 Waiting for a call...

123347.23 7 LineHandle=65640

123347.23 7 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

123347.96 0 dial start any summary:|7:rdy=0|

123348.97 0 dial start any summary:|7:rdy=0|

123349.97 0 dial start any summary:|7:rdy=0|

123350.25 7 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

123350.25 7 ScriptEventCode 9013 iLineState=900

[SupportTeam]

from http://www.voiceguide.com/vghelp/html/SoundFiles.htm :

 

Windows Voice Modem Wave driver can only support sound files in the following format PCM 8000Hz, 16bit, Mono. When using Voice modems all sound files must be recorded in the above format.

 

Dialogic Wave driver prefers sound files in the following format PCM 11025Hz, 8bit, Mono. When using a Dialogic card, all sound files should be recorded in the above format.

 

Do the sound files provided with VoiceGuide play OK?

[Guest Guest_Doris]

Thanks for quick response.

 

1) the format is recorded in voiceguide itself without any futher modification.

 

2) we can only test it til monday. However, the sentence like "there is an error playing the file. please check the file format" can be played clearly over the phone.

 

Any idea? Thanks in advance.

[SupportTeam]

the format is recorded in voiceguide itself

The Script Designer does not record any sound files itself - it just starts the Sound Recorder app and you have to ensure that it will be doing the recording in the correct format...

[Guest Guest_Doris]

Yes. But the format will be different? anyway, let me try it tomorrow. wish me good luck.