Modem Hangs Up Couple Of Seconds After Call

[Guest Gary Steen]

Hi,

 

I am evaluating this product and when I try to answer any call with any of the supplie scripts the modem answers and then disconnects after a couple of seconds.

 

No voice or prompts are heard.

 

Copy of log

 

121001.51 7 callstate OFFERING 65759 0 4

121001.57 7 ring 1

121002.25 0 dial start any summary:|0:ivd<0|1:ivd<0|2:ivd<0|3:ivd<0|4:ivd<0|5:ivd<0|6:ivd<0|7:hc>0|

121005.18 7 ring 2

121005.18 7 rv clear

121005.20 7 Answer the call at 15/02/2005 12:10:05

121005.21 7 lineAnswer(65759) => 65777

121005.23 7 callstate ACCEPTED 65759 0 0

121005.64 7 tapi Reply (LineEvReply) ok 65777 0

121005.76 7 callstate CONNECTED 65759 0 0

121005.78 7 callstate CONNECTED 65759,0,0

121005.78 7 WorkingModeTAPI@Connected=

121005.79 7 WorkingModeScript@Connected=

121005.82 7 Inband detection not enabled

121005.84 7 StartLoadedVgs at 15/02/2005 12:10:05, v5.2.3063

121005.84 7 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Customer Enquiry\}

121005.86 7 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Customer Enquiry}

121005.87 7 rv add [$RV_STARTTIME]{15/02/2005 12:10:05}

121005.87 7 rv add [$RV_DEVICEID]{7}

121005.89 7 rv add [$RV_CIDNAME]{}

121005.90 7 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

121005.90 7 rv add [$RV_CIDNUMBER]{}

121005.92 7 timer clear

121005.93 7 [select Query] Playing

121005.95 7 [select Query] Playing (DemoScript.wav)

121005.95 7 play set playid=166687

121006.93 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Customer Enquiry\DemoScript.wav]

121006.95 7 timer clear

121006.95 7 RunModule PLAY end

121006.00 7 wa(8517,16668700)

121015.57 7 wb(16668700)

121015.65 7 play end current play (playid=166687)

121015.67 7 ScriptEventCode 8001 iLineState=1100

121015.67 7 LsPlayMsg EV_PLAY_FINISHED

121015.68 7 timer set 10 EV_TIMEOUT_HANGUP

121015.70 7 timer set 10 EV_TIMEOUT_HANGUP

121026.53 7 timer fired EV_TIMEOUT_HANGUP

121026.53 7 ScriptEventCode 9001 iLineState=1101

121026.54 7 LsPlayMsgFinished EV_TIMEOUT_HANGUP

121026.56 7 rv add [Hangup Time]{15/02/2005 12:10:26}

121026.56 7 Hanging up call...

121026.61 7 RecSoundStop ok

121026.67 7 PlaySoundStop err=0

121026.67 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

121026.73 7 fnHangupCall end

121027.43 7 callstate DISCONNECTED 65759 1 0

121027.45 7 ScriptEventCode 9250 iLineState=900

121027.45 7 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

121027.46 7 rv add [Hangup Time]{15/02/2005 12:10:27}

121027.48 7 Hanging up call...

121027.53 7 RecSoundStop ok

121027.59 7 PlaySoundStop err=0

121027.59 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

121027.65 7 fnHangupCall end

121027.67 7 callstate IDLE 65759 0 0

121027.68 7 WorkingMode@Idle=

121027.70 7 timer clear

121027.73 7 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

121027.76 7 tapi Reply (LineEvReply) ok 65930 0

121027.78 7 tapi Reply (LineEvReply) ok 65913 0

121028.78 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

121028.78 7 ScriptEventCode 9008 iLineState=900

121028.79 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

121028.81 7 ReinitTelephony due to IDLE

121028.82 7 tapic lineDeallocateCall(MainCall:65759) 0

121029.18 7 lineOpen(7)=>

121029.20 7 Waiting for a call...

121029.21 7 LineHandle=65862

121029.25 7 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

121029.28 0 dial start any summary:|0:ivd<0|1:ivd<0|2:ivd<0|3:ivd<0|4:ivd<0|5:ivd<0|6:ivd<0|7:rdy=0|

121032.54 7 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

121032.56 7 ScriptEventCode 9013 iLineState=900

121033.31 0 dial start any summary:|0:ivd<0|1:ivd<0|2:ivd<0|3:ivd<0|4:ivd<0|5:ivd<0|6:ivd<0|7:idx=0|

[SupportTeam]

Trace shows that the modem's Wave driver is accepting to sound file to be played:

 

121006.93 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Customer Enquiry\DemoScript.wav]

 

 

Sounds like the cards Wave drivers were not correctly installed - can you

try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first. Try calling in after doing this, and if the sound can be heard over the phone you can then try to re-install your sound card drivers.

 

 

To remove other wave drivers got to Control Panel, double clock on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers.

 

You may have to disable the sound card altogether as well to stop Windows from automatically loading it's drivers - to do this just select "Disable" and then select "Uninstall" from the Device Manager.