Enterprise Version Transit Calls

[Guest JOSE LUIS PEREZ]

We have got the enterprise version and it works perfect with no problem.

 

The only problem we see is if we want to dialer to an externat number with isdn signalling it doesn´t work. Since we hear the tones, it appears it dials with CAS signalling, but it doesn´t with isdn through the dialogic card.

 

It´s basically to divert the call to a call center if the IVR doesn´t provide the solution to the incoming party.

 

Any idea a potential solution?

 

Thanks a lot

 

José Luis

[SupportTeam]

Pelase tell us more about your system.

 

What Dialogic cards are you using and what types of lines are plugged into it.

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the scenario which you are describing, this will allow us to see what is going on.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.

(You can enable the automatic saving of the logs to files in \log\ directory as well.)

[Guest Jose Luis Perez]

- Our systems consist of a dialogic pri isdn card with 30 channels.

- model dialogic card is d300sc pci bus.

- we do work only with isdn signalling (setup messages,etc.... always on timeslot 16). obviosuly not inbound tones signalling.

 

We have several menus,playing prompts,etc... and then we get here.

 

Please be aware it tries to do the call but not through the proper isdn setup messages.

 

It dials 627549229

 

Let us know why it didn´t dialing out with isdn signalling.

 

Many thanks in advance.

 

 

 

José Luis

 

175921.94 13 tw wav->vox convert end 241484,D:\Scripts\Servicio_Locutorios\Menu_Principal.vox,1,0,,

175921.95 13 play start ok, lPlayId=241546

175933.89 13 tw PlayEnd 13 241546

175933.91 13 play end id=241546, (is current id)

175933.92 13 event code=8001 scode=EV_PLAY_FINISHED state=1100

175933.94 13 state LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

175933.95 13 eng path {EV_PLAY_FINISHED} not found

175933.98 13 timer set 5 EV_TIMEOUT_REPLAYMSG

175934.00 13 tw DialogicEvent 129,TDX_PLAY,241546,0,0,,,

175934.02 13 event code=129 scode=TDX_PLAY state=1101

175934.03 13 state LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY

175934.06 13 eng path {TDX_PLAY} not found

175934.53 13 tw dtmf 0 (13,48,48)

175934.55 13 event code=48 scode=0 state=1101

175934.56 13 state LsPlayMsgFinished 0,0

175934.58 13 rv add [Menu_Locutorio]{0}

175934.61 13 tw DialogicEvent 134,TDX_CST,48,0,0,DE_DIGITS,,

175934.63 13 event code=134 scode=TDX_CST state=6001

175934.64 13 timer clear

175934.83 13 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

175935.17 13 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

175935.20 13 event code=9012 scode=EV_TIMEOUT_READYTOBEGINTRANSFER state=1900

175935.22 13 state LsXferStart : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,

175935.25 13 eng path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found

175935.27 13 eng timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime) (30 sec)

175935.28 13 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

175935.30 13 state [Transfiere_Operador] Blind Dial and Connect to 627549229 (Generate)

175935.31 13 eng play first hookflash

175935.34 13 tw PlayEnd 13 0

175935.36 13 play end id=0, current id=241546

175935.38 13 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

175935.39 13 event code=132 scode=TDX_DIAL state=1931

175935.42 13 eng LsXferR4_PlayingHookflash1 132,TDX_DIAL,0,0,0,,,

175935.44 13 eng VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec

175935.45 13 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter

175936.50 13 tw DialogicEvent 134,TDX_CST,193,0,0,DE_TONEON,TID_DIAL_LCL,

175936.52 13 event code=134 scode=DIALTONE state=1931

175936.53 13 eng LsXferR4_PlayingHookflash1 134,DIALTONE,193,0,0,DE_TONEON,TID_DIAL_LCL,

175936.55 13 event code=134 scode=TID_DIAL_LCL state=1931

175936.56 13 eng LsXferR4_PlayingHookflash1 134,TID_DIAL_LCL,193,0,0,DE_TONEON,TID_DIAL_LCL,

175936.59 13 event code=134 scode=TDX_CST state=1931

175936.61 13 eng LsXferR4_PlayingHookflash1 134,TDX_CST,193,0,0,DE_TONEON,TID_DIAL_LCL,

175937.61 13 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter

175937.61 13 event code=9030 scode=EV_TIMEOUT_Transfer_Prefix_PauseAfter state=1931

175937.63 13 eng LsXferR4_PlayingHookflash1 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

175937.66 13 eng Dial(627549229) call

175937.67 13 eng Dial(627549229) ok

175942.13 13 tw DialogicEvent 133,TDX_CALLP,10,4,0,TDX_CALLP,CR_CNCT,CON_PAMD

175942.13 13 event code=133 scode=CON_PAMD state=1934

175942.16 13 eng LsXferR4_WaitForCallProgressInfo1 133,CON_PAMD,10,4,0,CR_CNCT,CON_PAMD,CON_PAMD

175942.17 13 event code=133 scode=TDX_CALLP state=1934

175942.19 13 eng LsXferR4_WaitForCallProgressInfo1 133,TDX_CALLP,10,4,0,CR_CNCT,CON_PAMD,CON_PAMD

175942.20 13 eng path {CON_PAMD} not found

175942.22 13 eng path {PAMD} not found

175942.25 13 eng path {am} not found

175942.27 13 state LsXferPlayVts EV_PLAY_FINISHED,EV_PLAY_FINISHED

175942.28 13 timer set 1 EV_TIMEOUT_HANGUP

175943.28 13 timer fired EV_TIMEOUT_HANGUP

175943.28 13 event code=9001 scode=EV_TIMEOUT_HANGUP state=1934

175943.30 13 eng LsXferR4_WaitForCallProgressInfo1 9001,EV_TIMEOUT_HANGUP,0,0,0,,,

175943.31 13 rv add [Hangup Time]{2/17/2005 5:59:43 PM}

175943.34 13 state Hanging up call...

175943.36 13 HangupCall_Common hCall=13

175943.38 13 rec RecSoundStop ok

175943.39 13 play PlaySoundStop ok

175943.41 13 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

175943.44 13 eng fnHangupCall end

175943.47 13 tw DialogicEvent 2137,GCEV_RELEASECALL,2137,0,0,,,

175943.63 13 event code=2137 scode=GCEV_RELEASECALL state=900

175943.66 13 state LsAwaitingCalls EV_UNKNOWN_2137

175943.67 13 event callstate IDLE 13 0 0

175943.69 13 eng WorkingMode@Idle=

175943.70 13 timer clear

175943.73 13 rec RecSoundStop ok

175943.75 13 play PlaySoundStop ok

175943.77 13 rv add [CallEndTime]{2/17/2005 5:59:43 PM}

175943.78 13 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

175944.78 13 timer fired EV_TIMEOUT_TIMETOREINITLINE

175944.78 13 event code=9008 scode=EV_TIMEOUT_TIMETOREINITLINE state=900

175944.80 13 state LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

175944.81 13 init atidle reinit : start

175944.84 13 init atidle reinit : reset all LineState variables

175944.86 13 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

175944.88 13 state Waiting for a call...

175945.22 13 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

175945.22 13 event code=9013 scode=EV_TIMEOUT_ATERIDLE_ALLOWOUT state=900

[SupportTeam]

Please be aware it tries to do the call but not through the proper isdn setup messages.

Can you make outgoing calls on that E1 with Dialogic’s ISDIAG test tool?

 

Does your email address end in "xtratelecom.es" ?

[Guest Jose Luis Pérez]

how can i use isdiag?

apparently is a debugger for dialogic or similar. correct?

 

yes my email is jlperez@xtralecom.es

 

do we need de vgdialer for this? to send calls out to a call center through de dialogic card.

[SupportTeam]

ISDAIG is a tool from Dialogic - it should be installed on your system already in Dialogic's \bin\ directory.

 

To make outgoing calls from the system you will need VG Dialer.

 

On E1 ISDN lines the usual way to 'transfer' calls to a call center is to place a call on another channel and then connect the two calls together on the card itself (this is sometimes call 'call tromboning').

 

To do this with VG just use a Call Transfer module and select the "Dial and Conference" option, then specify the number to be dialed and optionally specify on which lines the call is to go out on... that's it. We have quite a few systems using this on E1 ISDN lines (and analog as well).

 

A common architecture it to have E1 from the telco plugged into he Dialogic card then a 4 port analog card in the same box attached to call center’s analog extensions, with any incoming E1 calls that need to be connected through to the call centre then "Dial and Conferenced" out over the analog lines...