Caller Id

[rechatin]

Hi there

Been trying to get the caller's telephone number in my script but it seems the soft just does not collect it to start with. Any hint about where to look ??

Checked already that the caller ID is displayed on a normal telephone connected to

the same phone line.)

 

Thanks, Didier

I give you the first part of the event trace log :

 

001317,73 7 linedevstate 2048 0 0

001317,73 7 callstate OFFERING 66424 0 4

001317,75 7 callinfo CALLEDID

001317,75 7 callinfo ORIGIN

001317,75 7 ring 0

001323,73 7 ring 2

001323,73 7 Answer the call at 2005-02-21 00:13:23

001323,75 7 lineAnswer(66424) => 66373

001324,28 7 callstate CONNECTED 66424 1 0

001324,28 7 callstate CONNECTED 66424,1,0

001324,28 7 WorkingModeTAPI@Connected=

001324,28 7 WorkingModeScript@Connected=

001324,31 7 Inband detection not enabled

001324,31 7 StartLoadedVgs at 2005-02-21 00:13:24

001324,31 7 AddRVns [scriptsPath]{C:\Program\VoiceGuide\Scripts\}

001324,33 7 AddRVns [scriptPath]{C:\Program\VoiceGuide\Scripts}

001324,33 7 rv add [$RV_STARTTIME]{2005-02-21 00:13:24}

001324,33 7 rv add [$RV_DEVICEID]{7}

001324,33 7 rv add [$RV_CIDNAME]{}

001324,33 7 AddRVns [PathApp]{C:\Program\VoiceGuide\}

001324,33 7 rv add [$RV_CIDNUMBER]{}

001324,34 7 tapi Reply (LineEvReply) ok 66373 0

001324,34 7 callinfo MONITORMODES

001324,34 7 timer clear

001324,34 7 [Welcome] Playing

001324,34 7 [Welcome] Playing (C:\Program\VoiceGuide\system\voice\PetDirekt\Welcome.wav)

001324,36 7 play set playid=383906

001324,38 7 PlaySoundStart ok [C:\Program\VoiceGuide\system\voice\PetDirekt\Welcome.wav]

001324,38 7 timer clear

001324,39 7 RunModule PLAY end

001324,39 7 wa(12482,38390600)

001324,39 7 callinfo MONITORMODES

[SupportTeam]

What country are you in?

 

Do you know in what format the CallerID info is sent by the phone company?

 

Have you spoken to your local Dialogic distributor to find out whether the Dialogic card you purchased from them is capable of receiving the CallerID sent by that phone company?

 

The trace shows that the Dialogic card is not reporting that is has detected any CallerID.

[rechatin]

Im in Sweden, I dont know what format the information is sent in.

[rechatin]

Just to add on on the comment, The dialogic card has been parametred with Sweden as a contry parameter. As you know this is a small country and there is no choice but only one fixed telephony operator so I suppose the standard is set in Dialogic card by default if Sweden is selected.

I read a thread from Italy talking about a parameter file (i_41...prm) is there something that be adapated for sweden (saw a se_41...prm in the list)

[SupportTeam]

You should speak to your local Dialogic distributor to find out whether the Dialogic card you purchased is capable of receiving the CallerID sent by that phone company.

[rechatin]

OK looks like if I ll have to go for the d/4pci euro or the d/4pciu.

I understand the license is linked to the card. how I do ?

 

Another question: when I start the current card I have a new line appearing every second :

205926,58 0 dial start any summary: /7:dok=0/8dok=0 etc...

it just fills up the event trace log

any clue ?

[SupportTeam]

Please ensure that you are using the latest version of VG. Latest version does not continually log the "dial start any summary" status.

 

Please send email to sales@voiceguide.com regarding the license.