Hangs Up Early

[amplio]

Using sample script (any of them), caller dials in, call is received, "open" message begins and then suddenly ends and hangs up on caller.

 

Event Log is attached...

 

Help is appreciated!

log.txt

[SupportTeam]

It looks like the wave driver on your system does not play the sound file properly, and soon after starting play Windows informs VoiceGuide that the busy tone was heard on the line - which means that Windows regards the call as finished - so VoiceGuide has no choice but to hangup the call.

 

What modem are you using? (can you try using another one?)

What version of Windows are you using?

 

79917 0 [Welcome] Playing

79924 0 [Welcome] Playing (IpWelcome.wav)

80016 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Internet Portal\IpWelcome.wav]

80021 0 RunModule PLAY end

80644 0 tapie callstate DISCONNECTED 4330816,1,0

[Guest raymond_ho_118]

Hi,

 

I also encountered the same problem... and I'm using the Conexant HCF V.90 Data Fax Voice USB Modem running on Win2000 Prof. ed.! Very much appreciated prompt response! thanks!

[SupportTeam]

If you have the same problem then I guess the same answer would apply:

 

It looks like the wave driver on your system does not play the sound file properly, and soon after starting play Windows informs VoiceGuide that the busy tone was heard on the line - which means that Windows regards the call as finished - so VoiceGuide has no choice but to hangup the call.

 

Are you sure it is the same problem? Can you post an Event Log from your system which captures an incoming call?

 

If the modem that you have is giving you such problems then the only solution is to try a different modem... there are a significant number of modems out there which just do not support TAPI/Wave drivers very well... just one of the reasons to buy a Dialogic card...

[Guest raymond_ho_118]

Hi! Really appreciate yr promptly reply... here comes the log for yr review.... as my voice modem is newly bought for this purpose, I would really hope not to buy the other one or the Dialogic Card also...

 

Thanks a million!

 

---- Log Begin ----

41013 0 tapie callstate OFFERING 65541 0 4

41033 0 tapie ring 1

41043 0 Answer the call

41043 0 lineAnswer(65541) => 65763

41053 0 tapie callstate ACCEPTED 65541 0 0

41774 0 Lev_CallerID [My Phone No here,]

46161 0 tapi Reply 65763 0

46171 0 tapie callstate CONNECTED 65541,0,0

46171 0 WorkingModeTAPI=

46181 0 WorkingModeScript=

46181 0 Inband detection not enabled

46181 0 [Raymond] Playing

46191 0 [Raymond] Playing (C:\Program Files\VoiceGuide\Scripts\Internet Portal\IpNasdaq.wav)

46461 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Internet Portal\IpNasdaq.wav]

46471 0 RunModule PLAY end

46932 0 tapie callstate DISCONNECTED 65541,1,0

46932 0 LsPlayMsg EV_REMOTEPARTY_DISCONNECT

47913 0 PlaySoundStop ok

47923 0 HangupCall called from []

47943 0 Hanging up call...

47943 0 PlaySoundStop ok

47963 0 fnHangupCall end

48214 0 tapie callstate IDLE 65541 0 0

48224 0 WorkingMode@Idle=

48274 0 set EV_TIMEOUT_TIMETOREINITLINE 2

48284 0 tapi Reply 65899 0

49195 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

49205 0 ReinitTelephony due to IDLE start

49215 0 tapic lineDeallocateCall(MainCall:65541) 0

50617 0 lineOpen(0) => 0

50627 0 Waiting for a call...

50637 0 lineOpen(0)LineHandle=66412

---- Log End ----

[SupportTeam]

well yes, it does look like your modem has a very similar problem..

 

46181 0 [Raymond] Playing

46191 0 [Raymond] Playing (C:\Program Files\VoiceGuide\Scripts\Internet Portal\IpNasdaq.wav)

46461 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Internet Portal\IpNasdaq.wav]

46471 0 RunModule PLAY end

46932 0 tapie callstate DISCONNECTED 65541,1,0

46932 0 LsPlayMsg EV_REMOTEPARTY_DISCONNECT

 

If the same happens as soon as VoiceGuide tries to play a sound file, regardless of which sound file it is or what script you are running then it looks like that modem has a major problem with it's TAPI and Wave drivers on your system... if removing and then re-installing the modem's drivers does not help, and the manufacturer has not released updated drivers which work better then the only solution is to get another modem...