T1 Line And Transfers

[Guest jmiller808]

Hello,

I am trying to transfer a call using Voice Guide on a system that has a Dialogic T1 card. I am using the same script that i have when we were using the Dialogic d4pciu (which worked no problems).

 

i call into the system

when it hits the call transfer module i can hear the number to transfer to being dialed, then the call just sits there for about a minute or so before disconnecting. the number being transferred to never rings through. can anyone tell me how to get this working?

[SupportTeam]

Is the T1 line an ISDN line or Robbed Bit?

 

What sort of transfer are you doing?

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the transfer, this will allow us to see what is going on.

[Guest jmiller808]

we are using T1 ISDN (NI2 Protocol). I have attached a zip file containing the logs from voice guide when i attempt to call the system and have it transfer me. I have talked with our provider and they told me that we are set up to do a hookflash on our line.

vg_log.zip

[SupportTeam]

You cannot do a hookflash transfer on ISDN lines.

 

You can only do hookflash transfer on analog lines.

 

On ISDN (and Robbed Bit) you must use "Dial and Confernce" type transfers.