Dial & Conference Problem, Answer Machine & Voip

[Guest Guest_DeanM]

Hi,

 

Dial and conference problem

I previously used announce transfer, but found this a little unreliable as sometimes it wouldnt work. dial and conference transfer is much more reliable the only problem is that when it is answered at the other end you can barely hear each other. Is there any way to increase the volume?

 

The volume problems did not occur with announced transfer

 

Answering Machine?

Also, you have been promising a new version of voice guide (for over 18 months now) that will allow you to recognise DTMF tones when VG detects an answering machine (so that if it wrongly detects, a real person can elect to transfer to the alternate script by pressing a key on their phone). Is this available yet, Im running 5.2.1023

 

VOIP

I currently run a 4 port dialogic VG box and am looking to upgrade. Can you avoid purchasing a dialogic card and PSTN phone lines and instead have some large bandwidth and an arrangement with a VOIP supplier.

ie Voice guide initiates an outbound call

The call is placed over the IP network, VOIP provider terminates it with the PSTN.

We have found some other software that does this but am happy with the reliability and support from VG and would prefer to stay with you guys rather than open up a can of worms with another supplier

[SupportTeam]

Dial and conference

The 'Dial and Conference' creates a straight-through connection, without alerting the volume in any way.

We have not come across problems of that nature before.

I'd check the phone lines themselves, and maybe speak with your local Dialogic dealer to see if the car has been properly set up to match the lines impedance...

 

Answering Machine

This has been available in "VoiceGuide for Dialogic" some time ago. Send an email to sales@voiceguide.com with your current registration details and a message that you would like to upgrade to "VoiceGuide for Dialogic".

 

VOIP

This should be available in near future. How many VoIP lines are you looking to use?

[deanm]

Dial and Conference.

I dial in on each of the individual phone lines and the volume is fine. I dial out individually on each of the lines it is fine.

Its only when I dial and conference. You can ring 1300 367 148 then hit 2 to go to a sales rep - which is my mobile.

 

How would I check that it was set up correctly and or the impedance of the card/ phone lines. Our IVR server is co-located so its not easy to physically get at. My card is a second hand card that has worked fine all this time... so therefore there is no dealer to provide support.

 

Will email sales today

 

VOIP

We are looking at around 20+ Lines. With a view to 120 lines in the not too distant future.

[SupportTeam]

The volume issue is very strange. We have received no other reports of such a problems and have not encountered any such problems in our testing.

 

Which Dialogic card are you using?

 

You may need to take it into the Intel/Dialogic service centre to be checked out.

[deanm]

D/41JCTLS is our card. If we take it out to get serviced our system will be unavailable for days I imagine. Is there something they adjust on the cards when they enter Australia... ie do they do anything to a card when it gets austel approved How would I check if this has been done.?

 

Can I use any of the Dialogic software /diagnostics to check anything.

 

There are no austel stickers on it.

 

Regards

 

Dean

 

Ps sent email to sales on Tuesday and havent heard back

[SupportTeam]

There are no austel stickers on it.

If there are no approval stickers on the card from the telecommunications regulatory authority in your country then you should probably not be attaching that card to public telephone network - better to check all this with your local authorities and the card supplier.

 

Don't know of any Dialogic test programs which would allow you to test a "Dial and Conference" connection.