Guest phuocha_tnc Report post Posted 02/25/2005 08:09 AM Hi All, while Voice Guide software running (Example: Get Numbers Module playing a sound file), the caller suddenly hangup call. Why does not VoiceGuide software hangup call? It still running module until finished sound file or End Module. How does hangup call in this case? Thanks, Share this post Link to post
SupportTeam Report post Posted 02/25/2005 06:20 PM I assume you are using Analog lines. Are you using a Dialogic card? Please read the relevant section of the Help file: http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm Share this post Link to post
Guest phuocha_tnc Report post Posted 02/26/2005 01:43 AM Thanks for your reply, I used system Voice Modem, but Voice Guide still playing a sound file (in Get Numbers Module) until finished while i hungup call. Share this post Link to post
SupportTeam Report post Posted 02/26/2005 03:31 AM Some voice modems will not stop playing a sound file midway through... This is one of the known problems afflicting some modems. see: http://www.voiceguide.com/suppRecomHardware.htm Share this post Link to post
Guest phuocha_tnc Report post Posted 02/26/2005 03:55 AM Thank you, i will check them. Share this post Link to post