Customization Required?

[Guest Rob]

Can the following be done with an out of the box solution from Voiceguide?

 

 

I need a Dialogic (D/4PCI, JCT120) based gateway to perform the following

functions:

 

-End user dials into the gateway via 2 way Centrex/ business lines.

-IVR picks up the line and plays "enter your session ID"

-End user enters a session ID (1234567). Received from web server

-Gateway authenticates the session ID with a backend servers

-Gateway accepts the session ID and requests the associated "destination

telephone number" from the backend servers

- Gateway system flash hooks, accesses a local call path, *connects the

caller to

the local destination party, flash hooks to complete the 3 way call, then

hangs up and leaves the original calling party speaking to the 3rd party

in the CO.

-gateway sends info to back-end servers for billing and reporting

 

 

*System needs to log call status for example if call was successfully

answered, not answered, call went to voicemail, number out of service etc.

[SupportTeam]

VoiceGuide can do what you describe.

 

Please see our WWW from where you can download the fully working evaluation version of the software.

The demonstrations supplied will get you running in a matter of minutes.