No Answer From Voice Guide

[Guest Shiva]

Hello,

 

When Voice Guide is waiting for a call and that somebody calls, Voice Guide hang up automaticly the line.

Maybe it is a problem with my modem.

My Modem is a US Robotics 56K Voice Win Int

 

And when I

Open the Windows Control Panel

Double click on the System Icon

Click the Hardware TAB and Device Manager button

Click the + next to Sound, video and game controllers.

the "UniModem Half-Duplex Audio Device" driver appears

 

Can you please give me the reason of the problem ?

 

Thank You

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going on.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.

 

You can enable the automatic saving of the logs to files in \log\ directory as well.

[shiva]

I am sending you a screen capture of the log and Voice Guide

[SupportTeam]

Screenshot shows the modem's drivers return "Operation Failed" in response to the LineAnswer command - so the call is ended.

 

The only solution is to get a different modem (or better yet just get a Dialogic card.)