Guest manu Report post Posted 05/15/2003 06:18 PM Hi, I am using Dialogic D4PCI board and an Alcatel PBX and Voice guide 4.8.47 I am able to do this when I dial : 1)Transfer to any extension. Conference from that PHONE SET, manually using the EPABX feature : Flash,0,number- on connect - Flash,3. It shows that conference feature is very well working with my PBX. I need to do the same automatically voice guide. where voice guide should take the call and 3 way call to some external number and wait untill the conference is finished. It is not happening. either It disconnects the first line or puts it on hold and hangs up the call. at times it also rings back and gets into the IVR loop again. I tried 3 way blind conference. It connects the First line and called external no. and hangs itself. But this feature TOO is working only WITHING the Intercoms, not from external incoming call. BLIND TRANSFER is WORKING VERY FINE in my complete system. That means, PBX settings are working very fine with the Voice Guide, Dialogic and PBX. I have the hookflash time in my PBX setting as 20 and blind transfer is working fine. Please help. I am repeating my requirement - I need to process the call, put a call to external number, conference the first line, called no. and voice guide and resume to another module when call is finished. if not resuming atleast conferencing is MUST. Please advice. Share this post Link to post
Guest manu Report post Posted 05/15/2003 09:34 PM Please help - Further to my last note : Dialogic PBX settings : Flash 30, Pause 200. Dail before Conf !, Complete Conf !3. 3 Way Blind conference as well Announced Conf works well when originating the call from any intercom. but it gives problem when originates from any external line. Problem in 3 Way Announced conf : It puts the first call on hold at the caller side. Does dial the external line, play the announced message, on pressing any digit does nothing. and voice guide's rings back the first call and get into the ivr again. trace is as below : 22591 5 tapie linedevstate 2048 0 0 22591 5 tapie callstate OFFERING 65605 0 4 22591 5 Answer the call 22601 5 lineAnswer(65605) => 65588 22611 5 tapie callinfo CALLEDID 22611 5 tapie callinfo ORIGIN 22611 5 tapie ring 0 23142 5 tapie callstate CONNECTED 65605,1,0 23152 5 WorkingModeTAPI= 23152 5 WorkingModeScript= 23212 5 tapi Reply 65588 0 23212 5 TimeoutClear 23222 5 [AskLanguage] Playing 23222 5 [AskLanguage] Playing (Welcome.wav) 23262 5 PlaySoundStart ok [D:\TimesIVR\Welcome.wav] 23262 5 TimeoutClear 23262 5 RunModule PLAY end 23262 5 wa(12189,62322200) 23262 5 tapie callinfo MONITORMODES 23272 5 tapie callinfo MONITORMODES 23272 5 tapie callinfo MONITORMODES 26426 5 tapie monitordigits 35 2 26436 5 LsPlayMsg [#] 26486 5 PlaySoundStop ok 26486 5 TimeoutClear 26486 5 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER 26817 5 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER 26817 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 26817 5 TimeoutSet 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 26817 5 [TxTo789547125_onhash] Announced Conference to 0,9891364100 (TAPI) 26827 5 fn SrSetupConferenceTapi 26827 5 [TxTo789547125_onhash] Number: 0,789547125 26827 5 lineSetupConference(65605,66014,0,0) in SrSetupConferenceTapi => 66306 29150 5 tapi Reply 66306 0 29150 5 tapie callstate CONFERENCED 65605 0 0 29160 5 tapie linedevstate 2048 0 0 29160 5 tapie callstate DIALTONE 66289 2 0 29160 5 lineDial(66289,0,789547125) 29160 5 lineDial => 65656 29170 5 tapie linedevstate 2048 0 0 29170 5 tapie callstate ONHOLDPENDCONF 66271 0 0 29170 5 tapie callstate DIALING 66289 0 0 29170 5 tapie callstate PROCEEDING 66289 0 0 29170 5 tapie callinfo CALLEDID 34107 5 tapie callstate CONNECTED 66289,1,0 34107 5 WorkingModeTAPI=SetupConferenceAnnounced 34117 5 WorkingModeScript= 34117 5 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 34127 5 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voicedlgc\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voicedlgc\TsfrAskAccept.wav, , , 1 34147 5 PlaySoundStartNumbers ok 34147 5 TimeoutClear 34157 5 wa(6926,63412701) 34157 5 tapi Reply 65656 0 41198 5 wb(63412701) 41438 5 Play End line[5] (id=634127) 41438 5 LsXferPlayAnn EV_PLAY_FINISHED 41438 5 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 41448 5 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 41448 5 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voicedlgc\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voicedlgc\TsfrAskAccept.wav, , , 1 41468 5 PlaySoundStartNumbers ok 41468 5 TimeoutClear 41478 5 wa(6926,64144801) 48478 5 Play End line[5] (id=641448) 48478 5 LsXferPlayAnn EV_PLAY_FINISHED 48488 5 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 48488 5 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 48498 5 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voicedlgc\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voicedlgc\TsfrAskAccept.wav, , , 1 48508 5 PlaySoundStartNumbers ok 48518 5 TimeoutClear 48518 5 wa(6926,64849801) 55518 5 Play End line[5] (id=648498) 55518 5 LsXferPlayAnn EV_PLAY_FINISHED 55518 5 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 55528 5 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 55528 5 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voicedlgc\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voicedlgc\TsfrAskAccept.wav, , , 1 55548 5 PlaySoundStartNumbers ok 55548 5 TimeoutClear 55548 5 wa(6926,65552801) 57751 5 tapie monitordigits 49 2 57751 5 LsXferPlayAnn [1] 57761 5 TimeoutSet 1 EV_PLAY_FINISHED 57811 5 PlaySoundStop ok 58713 5 Timer fired EV_PLAY_FINISHED 58713 5 LsXferPlayAnn EV_PLAY_FINISHED 58713 5 lineCompleteTransfer(65605,66289,0) (hCall_OnHoldPendConf=66271) in LsXferPlayAnn/SetupConference => LINEERR_INVALCALLHANDLE [80000018] 58723 5 ERROR: lineCompleteTransfer LINEERR_INVALCALLHANDLE [80000018] 58723 5 lineAddToConference(66271,66289) in LsXferPlayAnn => 65571 58723 5 TimeoutSet 600 EV_TIMEOUT_HANGUP 58723 5 TimeoutSet 600 EV_TIMEOUT_HANGUP 59153 5 tapi Reply 65571 0 59153 5 tapie callstate CONFERENCED 66271 0 0 59163 5 tapie callstate CONFERENCED 66289 0 0 59163 5 tapie callstate CONNECTED 66271,1,0 59163 5 WorkingModeTAPI= 59163 5 WorkingModeScript= 59173 5 hConsultCall=66289 and strWorkingModeTAPI not defined 69658 5 tapie monitordigits 53 2 69658 5 LsXferPlayAnn [5] 69668 5 TimeoutSet 1 EV_PLAY_FINISHED 69668 5 PlaySoundStop ok 70870 5 Timer fired EV_PLAY_FINISHED 70870 5 LsXferPlayAnn EV_PLAY_FINISHED 70870 5 ERROR: lineDrop(In Call) 66135 70880 5 TimeoutSet 1 EV_TIMEOUT_HANGUP 70880 5 tapi Reply 66135 LINEERR_OPERATIONFAILED [80000048] 70910 5 tapie linedevstate 2048 0 0 70920 5 tapi Reply 66186 0 71882 5 Timer fired EV_TIMEOUT_HANGUP 71882 5 LsXferPlayAnn EV_TIMEOUT_HANGUP 71882 5 PlaySoundStop ok 71882 5 Hanging up call... 71882 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 71892 5 PlaySoundStop ok 71892 5 fnHangupCall end 71902 5 tapie linedevstate 2048 0 0 71902 5 tapie callstate IDLE 65605 0 0 71902 5 WorkingMode@Idle=DropBothCallsAndHangUp 71912 5 TimeoutClear 71912 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 71912 5 tapie linedevstate 2048 0 0 71922 5 tapie callstate IDLE 66271 0 0 71922 5 WorkingMode@Idle=DropBothCallsAndHangUp 71922 5 TimeoutClear 71922 5 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1 71922 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 71932 5 tapi Reply 66118 0 72903 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE 72903 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 72903 5 Initialise telephony (due to IDLE) 72913 5 tapic lineDeallocateCall(hConsultCall_OriginalCallHandleBeforeTransferAttempted:65605) 0 72923 5 tapic lineDeallocateCall(hConfCall:66271) 0 72923 5 tapic lineDeallocateCall(MainCall:65605) LINEERR_INVALCALLHANDLE [80000018] 73113 5 Waiting for a call... 73113 5 hLine=66067 73123 5 TimeoutSet 5 EV_TIMOUT_ATERIDLE_ALLOWOUT 73194 5 tapie linedevstate 2048 0 0 73204 5 tapie callstate OFFERING 66323 0 4 73214 5 Answer the call 73224 5 lineAnswer(66323) => 66340 73224 5 tapie callinfo CALLEDID 73224 5 tapie callinfo ORIGIN 73234 5 tapie ring 0 73774 5 tapie callstate CONNECTED 66323,1,0 73774 5 WorkingModeTAPI= 73774 5 WorkingModeScript= 73844 5 tapi Reply 66340 0 73844 5 tapie callinfo MONITORMODES 73854 5 TimeoutClear 73854 5 [AskLanguage] Playing 73864 5 [AskLanguage] Playing (Welcome.wav) 73905 5 PlaySoundStart ok [D:\TimesIVR\Welcome.wav] 73905 5 TimeoutClear 73915 5 RunModule PLAY end 73915 5 wa(12189,67386400) 73915 5 tapie callinfo MONITORMODES 73915 5 tapie callinfo MONITORMODES Problem in 3 Way Blind conf : It stucks the first call by putting it on hold at the caller side. Does not dial the external line. and does not even Hangs the first call. and voice guide's called line keeps on saying 'hangin up call'. trace is as below for this : 62592 8 tapie linedevstate 2048 0 0 62592 8 tapie callstate OFFERING 66066 0 4 62602 8 Answer the call 62612 8 lineAnswer(66066) => 66083 62622 8 tapie callinfo CALLEDID 62622 8 tapie callinfo ORIGIN 62622 8 tapie ring 0 63153 8 tapie callstate CONNECTED 66066,1,0 63153 8 WorkingModeTAPI= 63153 8 WorkingModeScript= 63213 8 tapi Reply 66083 0 63213 8 tapie callinfo MONITORMODES 63223 8 TimeoutClear 63223 8 [AskLanguage] Playing 63223 8 [AskLanguage] Playing (Welcome.wav) 63273 8 PlaySoundStart ok [D:\TimesIVR\Welcome.wav] 63273 8 TimeoutClear 63283 8 RunModule PLAY end 63283 8 wa(12189,96322300) 63283 8 tapie callinfo MONITORMODES 63283 8 tapie callinfo MONITORMODES 71134 8 tapie monitordigits 35 2 71134 8 LsPlayMsg [#] 71194 8 PlaySoundStop ok 71194 8 TimeoutClear 71194 8 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER 71595 8 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER 71595 8 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 71595 8 TimeoutSet 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 71595 8 [TxTo789547125_onhash] Blind Conference to 0,789547125 (TAPI) 71605 8 fn SrSetupConferenceTapi 71605 8 [TxTo789547125_onhash] Number: 0,789547125 71625 8 lineSetupConference(66066,66296,0,0) in SrSetupConferenceTapi => 66031 73948 8 tapi Reply 66031 0 73948 8 tapie callstate CONFERENCED 66066 0 0 73948 8 tapie linedevstate 2048 0 0 73948 8 tapie callstate DIALTONE 66125 2 0 73948 8 lineDial(66125,0,789547125) 73958 8 lineDial => 66108 73958 8 tapie linedevstate 2048 0 0 73958 8 tapie callstate ONHOLDPENDCONF 66544 0 0 73958 8 tapie callstate DIALING 66125 0 0 73968 8 tapie callstate PROCEEDING 66125 0 0 73968 8 tapie callinfo CALLEDID 78885 8 tapie callstate CONNECTED 66125,1,0 78895 8 WorkingModeTAPI=SetupConferenceBlind 78895 8 WorkingModeScript= 78905 8 lineCompleteTransfer(66066,66125,0) in LineEvCallState/SetupConference => LINEERR_INVALCALLHANDLE [80000018] 78915 8 lineAddToConference(66544,66125) in LineEvCallState => 66484 78915 8 tapi Reply 66108 0 78915 8 TimeoutSet 0.4 EV_TIMEOUT_HANGUP 79276 8 Timer fired EV_TIMEOUT_HANGUP 79276 8 LsXferStart EV_TIMEOUT_HANGUP 79276 8 PlaySoundStop ok 79286 8 Hanging up call... 79286 8 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 79286 8 PlaySoundStop ok 79286 8 fnHangupCall end 79296 8 tapi Reply 66484 0 79296 8 TimeoutSet 0.4 EV_TIMEOUT_HANGUP 79306 8 tapi Reply 66467 LINEERR_RESOURCEUNAVAIL [8000004B] 79306 8 TimeoutSet 0.4 EV_TIMEOUT_HANGUP 79696 8 Timer fired EV_TIMEOUT_HANGUP 79696 8 LsAwaitingCalls EV_TIMEOUT_HANGUP 79696 8 PlaySoundStop ok 79696 8 Hanging up call... 79706 8 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 79706 8 PlaySoundStop ok 79706 8 fnHangupCall end 79756 8 tapie linedevstate 2048 0 0 79756 8 tapie callstate IDLE 66066 0 0 79756 8 WorkingMode@Idle=HangupCallAsap 79766 8 TimeoutClear 79776 8 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 79776 8 tapi Reply 65750 0 79786 8 TimeoutSet 0.4 EV_TIMEOUT_HANGUP 80117 8 Timer fired EV_TIMEOUT_HANGUP 80117 8 LsAwaitingCalls EV_TIMEOUT_HANGUP 80117 8 PlaySoundStop ok 80117 8 Hanging up call... 80127 8 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 80127 8 PlaySoundStop ok 80127 8 fnHangupCall end 80137 8 tapi Reply 65767 LINEERR_INVALCALLSTATE [8000001C] 80137 8 TimeoutSet 0.4 EV_TIMEOUT_HANGUP 80538 8 Timer fired EV_TIMEOUT_HANGUP 80538 8 LsAwaitingCalls EV_TIMEOUT_HANGUP 80548 8 PlaySoundStop ok 80548 8 Hanging up call... 80548 8 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 80558 8 PlaySoundStop ok 80558 8 fnHangupCall end 80568 8 tapi Reply 65835 LINEERR_INVALCALLSTATE [8000001C] 80568 8 TimeoutSet 0.4 EV_TIMEOUT_HANGUP 80958 8 Timer fired EV_TIMEOUT_HANGUP 80968 8 LsAwaitingCalls EV_TIMEOUT_HANGUP 80978 8 PlaySoundStop ok 80988 8 Hanging up call... 80988 8 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 80998 8 PlaySoundStop ok 81008 8 fnHangupCall end 81018 8 tapi Reply 65818 LINEERR_INVALCALLSTATE [8000001C] 81028 8 TimeoutSet 0.4 EV_TIMEOUT_HANGUP 81419 8 Timer fired EV_TIMEOUT_HANGUP 81419 8 LsAwaitingCalls EV_TIMEOUT_HANGUP 81429 8 PlaySoundStop ok 81429 8 Hanging up call... 81439 8 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 81439 8 PlaySoundStop ok 81449 8 fnHangupCall end 81459 8 tapi Reply 66433 LINEERR_INVALCALLSTATE [8000001C] 81459 8 TimeoutSet 0.4 EV_TIMEOUT_HANGUP 81849 8 Timer fired EV_TIMEOUT_HANGUP 81849 8 LsAwaitingCalls EV_TIMEOUT_HANGUP 81849 8 PlaySoundStop ok 81859 8 Hanging up call... 81859 8 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 81859 8 PlaySoundStop ok 81869 8 fnHangupCall end 81869 8 tapi Reply 66330 LINEERR_INVALCALLSTATE [8000001C] 81879 8 TimeoutSet 0.4 EV_TIMEOUT_HANGUP 82270 8 Timer fired EV_TIMEOUT_HANGUP 82270 8 LsAwaitingCalls EV_TIMEOUT_HANGUP 82270 8 PlaySoundStop ok 82280 8 Hanging up call... 82280 8 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 82280 8 PlaySoundStop ok 82290 8 fnHangupCall end 82290 8 tapi Reply 65665 LINEERR_INVALCALLSTATE [8000001C] 82290 8 TimeoutSet 0.4 EV_TIMEOUT_HANGUP 82691 8 Timer fired EV_TIMEOUT_HANGUP 82691 8 LsAwaitingCalls EV_TIMEOUT_HANGUP 82701 8 PlaySoundStop ok 82711 8 Hanging up call... 82711 8 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 82721 8 PlaySoundStop ok 82721 8 fnHangupCall end 82731 8 tapi Reply 66450 LINEERR_INVALCALLSTATE [8000001C] 82741 8 TimeoutSet 0.4 EV_TIMEOUT_HANGUP 83131 8 Timer fired EV_TIMEOUT_HANGUP 83131 8 LsAwaitingCalls EV_TIMEOUT_HANGUP 83131 8 PlaySoundStop ok 83131 8 Hanging up call... 83141 8 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 83141 8 PlaySoundStop ok 83151 8 fnHangupCall end 83151 8 tapi Reply 65648 LINEERR_INVALCALLSTATE [8000001C] 83151 8 TimeoutSet 0.4 EV_TIMEOUT_HANGUP 83652 8 Timer fired EV_TIMEOUT_HANGUP 83662 8 LsAwaitingCalls EV_TIMEOUT_HANGUP 83672 8 PlaySoundStop ok 83672 8 Hanging up call... 83682 8 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 83692 8 PlaySoundStop ok 83702 8 fnHangupCall end 83712 8 tapi Reply 65699 LINEERR_INVALCALLSTATE [8000001C] 83712 8 TimeoutSet 0.4 EV_TIMEOUT_HANGUP 84103 8 Timer fired EV_TIMEOUT_HANGUP 84103 8 LsAwaitingCalls EV_TIMEOUT_HANGUP 84103 8 PlaySoundStop ok 84103 8 Hanging up call... 84113 8 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 84123 8 PlaySoundStop ok 84133 8 fnHangupCall end 84133 8 tapi Reply 65682 LINEERR_INVALCALLSTATE [8000001C] 84133 8 TimeoutSet 0.4 EV_TIMEOUT_HANGUP 84533 8 Timer fired EV_TIMEOUT_HANGUP 84533 8 LsAwaitingCalls EV_TIMEOUT_HANGUP 84533 8 PlaySoundStop ok 84543 8 Hanging up call... 84543 8 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 84543 8 PlaySoundStop ok 84553 8 fnHangupCall end 84563 8 tapi Reply 66228 LINEERR_INVALCALLSTATE [8000001C] 84563 8 TimeoutSet 0.4 EV_TIMEOUT_HANGUP Please help. 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SupportTeam Report post Posted 05/16/2003 12:10 AM Some changes to the way in which conference calls are established were made in v4.9.0 of VoiceGuide. Please download that version and try the transfers again. Share this post Link to post
