Insert Caller No To Db After Dial A Call

[Guest Steve]

Dear Support team,

 

I am using Intel Dialogic D/4PCI, 5.2.3b. I run the dialer few days, feel good. But I have a problem, if the call is "busy" / "not register number", Voice guide do nothing, so my database is no record the number is dialed or not. Is there any way to solve my problem ??

 

Second, the system is too "Intelliangce" after I use the Dialogic card. Each call play wave file until the people say "Hello". If the people say nothing within 5 second, Voice guide will assume this is a answer machine. Is there any way to change the "5 second" longer ??

 

 

 

Thank you very much !

 

 

Steve

[SupportTeam]

if the call is "busy" / "not register number", Voice guide do nothing

From the Help file ( http://www.voiceguide.com/vghelp/html/DialListInto.htm ) :

sOnNotConnected

Command or a VB Script to run when the call attempt goes unanswered. Result Variables relating to the call just made may be used as part of the command or VB Script (this includes Result Variables which will indicate if there are any redial retries left for this telephone number).

 

Each call play wave file until the people say "Hello".

You are playing a sound file before the call is answered?

 

Could you please post a copy of VoiceGuide's Debug Printout which captures this, this will allow us to see what is going on.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.

[Guest Steve]

Thank you for fast reply , Thank you very much.

 

You are playing a sound file before the call is answered?

No, system will play sound file after two stage, the people pick up the phone, then say hello.

 

If people only pick up the phone , voice guide still play nothing.

 

If people pick up the phone , and wait beyond 5 second then say hello, voice guide consider this is a answer machine.

 

If people pick up the phone and say "hello" within 5 second, everything OK.

 

 

Can I change the "5 second" to longer ?? or

Change Voice guide to play sound file after "pick up" the phone ??

 

Thank ~!

 

 

Steve

[SupportTeam]

There is no timeout etc. within VoiceGuide which would alter what the Dialogic card reports to VG. It is up to the Dialogic card to decide if call is human or AM.

 

Are you using Digital ISDN lines?

 

I don't know if there is a 5 sec timeout in Dialogic which would alter what the Dialogic card returns. If here is one there may be a way to regulate this timeout through the Dialogic card .CFG file - you would need to speak to the Dialogic distributor about this.