How To Use Get Number Timeouts

[ktruk]

Hi there,

 

I wish to change the default timeouts on get number modules. The doc says change the following in the VG.INI:

 

Timeout_1stDigit

Timeout_Interdigit

Timeout_Confirm

 

What I can't seem to work out is how these settings work with the module settings, eg:

 

Module Retry = 20 secs

Module Timeout = 40 secs

 

As far as I can tell only the getnum module settings seem to apply. I am not using the verify number tab at present.

 

the paths are:

on {success} goto [say1]

on {fail} goto [Hangup]

on {*} goto [Get1]

on {timeout 40} goto [Play3] <(which says "timeout")

 

What I would like is an explanation of how the VG.INI settings are used. What I am trying to achieve is that they get a longer delay to start entering, once someone starts entering a number, they are given an interdigit delay, and a short time when (same as interdigit time) the number will be "taken" ie: without pressing hash.

 

Thanks - Tim.

(PS: Using latest release 5.2.3066)

[SupportTeam]

Until some digit is pressed the Retry and Timeout settings are used to determine how many times to replay the prompt message and the time between the replays.

 

The Timeout_1stDigit value is used after all the replays have completed, and the Timeout_Interdigit is used after a digit is pressed.

[ktruk]

Okay, but if I specify a Timeout Path, then this seems to override the interdigit timeout delay.

 

And, if I don't specify a max num of digits, and I enter digits then the timeout path "kills" the input unless I press the # key. I guess this is okay (!)

 

Anyway, so you are saying that if I set a 1st digit timeout, then after the last play of the get-num announcement, I can wait "1st digit" time, then enter a digit, then the interdigit kicks in and ends the input (asuming no timeout path!) - is this right?

 

So what is the timeout_confirm setting?

 

thx - Tim.

[SupportTeam]

Okay, but if I specify a Timeout Path, then this seems to override the interdigit timeout delay.

Yes. You have the flexibility of either using the pre-set global timeout, or overriding it with the Timeout path setting.

And, if I don't specify a max num of digits, and I enter digits then the timeout path "kills" the input unless I press the # key. I guess this is okay (!)

Yes. This is used in situations where caller does not press the # key to finish input.

Anyway, so you are saying that if I set a 1st digit timeout, then after the last play of the get-num announcement, I can wait "1st digit" time, then enter a digit, then the interdigit kicks in and ends the input (asuming no timeout path!) - is this right?

Yes.

So what is the timeout_confirm setting?

How long to wait for reply form caller after the number is repeated back to them for confirmation (when 'confirm entered number' option is selected).