Email. Status Ok But No Email

[Guest Guest]

Hi...

 

I am running the evaluation version and was trying to test the email module. I am not sure why I am not receiving the emails.

 

I also tested the Play Message module and it seems that it starts playing the welcome msg even before the person picks up the phone. I am using a voice modem btw.

 

I try forwarding calls using this Play Message module but it never ables to dial out after completing previous tasks. I am using a voice modem btw.

 

I also find that when you try to reload a script, most times it reloads the script without changes being reflected in the running script. I have to "Save As" another filename and reload it. Why is that so? Am I doing anything wrong? Can this bug be fixed?

[Guest Guest]

Hmm..it got even worst. I loaded anotehr script but it kept running the dial out script.

 

If it didn't run at the beginning, after end of each call, it will automatically run that dial out script again. What is wrong?

[SupportTeam]

I also tested the Play Message module and it seems that it starts playing the welcome msg even before the person picks up the phone. I am using a voice modem btw.

Yes. Voice modems do that.

I also find that when you try to reload a script, most times it reloads the script without changes being reflected in the running script.

When you save the script you should see something like this in the trace log within a fraction of a second after saving the new version:

 

074548.47 0 Script Load C:\Lookup.vgs

074548.47 0 Loaded Script Id 2: C:\Lookup.vgs

 

This shows that the new version of script was loaded.

 

New version will be used on new calls - existing calls on system will continue using the current version of the script.

it kept running the dial out script.

Sounds like you have queued a number of outgoing calls and they are now being made... you should may be try deleting the OutDialQue database to clear all the queued outgoing calls.

 

For any problems you have in future could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.

 

You can enable the automatic saving of the logs to files in \log\ directory as well.