How To Insert Database When Busy ?

[Guest steve]

Hello, as I know, Voice guide can detect Humam, Busy, Answer machine, and save log to 3 file. "Human" and "Answer Machine" can run a script so that my Database have record.

 

But I don't how to do this when Busy (or "Not Register") detected.

 

 

I using Intel D4/PCI, 5.2.3b

 

 

Thank you ~!

[SupportTeam]

You can set a VBScript which is to be ran when call is unanswered when loading the call using XML file. See the description of the sOnNotConnected parameter on this Help file page: http://www.voiceguide.com/vghelp/html/DialListInto.htm

[Guest steve]

Thank you for your reply !

 

can I type the script name in the Access "OnNotConnected" Field ??

 

so that my database have record if the call is busy .

 

 

 

Thank You

[SupportTeam]

can I type the script name in the Access "OnNotConnected" Field ??

Yes.

[Guest steve]

By the way,

 

In MS Access file, what is the meaning of "EscalationCalls" ? (Last field)

 

 

 

Thank you ~!

[SupportTeam]

Frm http://www.voiceguide.com/vghelp/html/DialListInto.htm :

sEscalation

Alternate numbers to be dialed if the call has not been answered. Once the number of retries calling sPhoneNumber is exhausted, then then alternative escalation number will be dialed immediately. Format is in <OutDialEntry>...</OutDialEntry> structure format - this allows for multiple escalation numbers to be specified.

Some examples are provided in the Help file as well.