mervynuk Report post Posted 03/17/2005 06:01 PM I want to put a call on hold while I call the supervisor and explain that Mr. X is on the line. I have set the hook flash time to match my Panasonic KX-TD 1232 PBX )100ms) and want to dial !50, (to put Mr. X on hold) then dial 201 (the supervisor), play the message about Mr. X and wait for a DTMF from the supervisor. 1 if the account overdue limit is ok, 2 if the call should be transferred to the supervisor. I don't see any way to dial strings of my choice. I've tried playing with the Blind transfer settings, putting ! as the default and 50 as the number to dial etc. but have not succeeded. Can you guide me in the right direction please? Share this post Link to post
mervynuk Report post Posted 03/17/2005 07:40 PM I think I found the answer myself in the archived forum. Seems I just use Play to send ! and DTMF's, so I can create a simple ACD system in conjuncion with looking up the right supervisor extension from a database. When you are a Newbie, everything always seems so alien and difficult for a while, then suddenly all seems much clearer! Share this post Link to post
