Acceptautocall.wav Not Playing With Outbound Calls

[jtdagger]

When an outbound call is made, all I hear is the message that I have specified. I know that the 'AcceptAutoCall.wav' file is supposed to play since I am using a voice modem, but I never hear it.

 

Here is the log of an outbound call that was just made.

 

112124.26 1 dial [31,6459010,503181120,1,2359,MoTuWeThFrSaSu,,3,C:\Program Files\VoiceGuide\data\VmSave\1234_0318101312_1_1__.wav,NONE,C:\Program Files\VoiceGuide\data\VmSave\1234_0318101312_1_1__.wav,Ending Time: 12452356,30,2,120,,none]

112124.26 1 rv clear

112124.28 0 dial callque update id=31 next call time 0503181321

112124.29 0 dial callque DB update returned

112124.29 1 dial found entry: tel[6459010] ann[C:\Program Files\VoiceGuide\data\VmSave\1234_0318101312_1_1__.wav] vgs[NONE] am[C:\Program Files\VoiceGuide\data\VmSave\1234_0318101312_1_1__.wav] LineSelection:[]

112124.44 1 Dialing: 6459010

112124.45 1 MakeCall => 65623

112124.46 1 timer set 30 EV_TIMEOUT_MAKECALL_NORESPONSE

112124.46 1 TapiCbTrigSet 65623 7002

112124.47 0 dial start any summary:|1:dial=0|

112124.49 1 tapi Reply (LineEvReply) ok 65623 0

112124.49 1 TapiCbTrigClear

112124.51 1 callstate DIALING 65657 0 0

112124.52 1 callstate PROCEEDING 65657 0 0

112125.48 0 dial start any summary:|1:hc>0|

112128.75 1 callstate CONNECTED 65657 0 0

112128.76 1 callstate CONNECTED 65657,0,0

112128.77 1 WorkingModeTAPI@Connected=

112128.77 1 WorkingModeScript@Connected=

112128.79 1 rv add [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}

112128.80 1 rv add [PathApp]{C:\Program Files\VoiceGuide\}

112128.81 1 rv add [PathDataVm]{C:\Program Files\VoiceGuide\data\}

112128.82 1 rv add [PathVgSys]{C:\Program Files\VoiceGuide\system\}

112128.82 1 rv add [OutDial_RetriesLeft]{2}

112128.83 1 rv add [$RV_STARTTIME]{3/18/2005 11:21:28 AM}

112128.84 1 rv add [$RV_DEVICEID]{1}

112128.85 1 rv add [$RV_CIDNAME]{}

112128.85 1 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

112128.86 1 rv add [$RV_CALLEDNUMBER]{6459010}

112128.87 1 Dialing: Playing introduction message

112128.88 1 ERROR 5.2.3063 Loading Script err=-1, NONE

112128.89 1 play set playid=927657

112129.14 1 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\VmSave\1234_0318101312_1_1__.wav]

112129.15 1 timer clear

112129.18 1 wa(9683,92765700)

112138.85 1 play end current play (playid=927657)

112138.86 1 ScriptEventCode 8001 iLineState=1150

112138.87 1 LsDialoutPlayAcceptAuto EV_PLAY_FINISHED

112138.88 1 Replay 1/10 (see VG.INI section [VGDialer] entry AnnReplay)

112138.88 1 play set playid=937652

112139.18 1 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\VmSave\1234_0318101312_1_1__.wav]

112139.18 1 timer clear

112139.21 1 wa(9683,93765200)

112144.18 1 dtmf 5 (65657,53,2)

112144.19 1 ScriptEventCode 53 iLineState=1150

112144.19 1 LsDialoutPlayAcceptAuto 5

112147.37 1 PlaySoundStop err=0

112147.37 2 tr NewVgsVgm_Goto NONE,,,,,0

112147.38 1 rv add [scriptEnd_Time]{3/18/2005 11:21:47 AM}

112147.39 1 rv add [scriptEnd_Goto_Script]{NONE}

112147.40 1 rv add [scriptEnd_Goto_Module]{}

112147.41 1 rv add [scriptStart_Time]{3/18/2005 11:21:47 AM}

112147.42 0 LoadedVgs_Find at idx=2

112147.43 1 AddRVns [scriptsPath]{}

112147.43 1 Error: no modules in script NONE

112147.44 0 dial callque delete id=31

112147.46 1 AddRVns [OutDial_Result]{Contacted_Human}

112206.03 1 callstate DISCONNECTED 65657 32 0

112206.03 1 ScriptEventCode 9250 iLineState=1150

112206.04 1 LsDialoutPlayAcceptAuto EV_REMOTEPARTY_DISCONNECT

112206.05 1 dial retries remaining 1, next dial at 3/18/2005 1:22:06 PM

112206.06 0 dial callque update id=31 next call time 0503181322

112206.07 0 dial callque DB update returned

112206.08 1 rv add [Hangup Time]{3/18/2005 11:22:06 AM}

112206.09 1 Hanging up call... [paly accept auto 3]

112206.13 1 RecSoundStop ok

112206.16 1 PlaySoundStop err=0

112206.17 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

112206.21 1 fnHangupCall end

112206.34 1 rv add [Hangup Time]{3/18/2005 11:22:06 AM}

112206.35 1 Hanging up call...

112206.39 1 RecSoundStop ok

112206.43 1 PlaySoundStop err=0

112206.43 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

112206.47 1 fnHangupCall end

112206.49 1 callstate IDLE 65657 0 0

112206.50 1 WorkingMode@Idle=

112206.51 1 timer clear

112206.52 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

112206.54 1 tapi Reply (LineEvReply) ok 66477 0

112206.56 1 tapi Reply (LineEvReply) ok 65538 0

112207.47 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

112207.48 1 ScriptEventCode 9008 iLineState=900

112207.49 1 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

112207.50 1 ReinitTelephony due to IDLE

112207.51 1 tapic lineDeallocateCall(MainCall:65657) 0

112208.59 1 lineOpen(1)=>

112208.59 1 Waiting for a call...

112208.61 1 LineHandle=66289

112208.63 1 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

112208.63 0 dial start any summary:|1:rdy=0|

112211.64 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

112211.65 1 ScriptEventCode 9013 iLineState=900

112211.67 0 dial start any summary:|1:idx=0|

 

 

 

[SupportTeam]

'AcceptAutoCall.wav' is used unless an alternative prompts sound file is specified - which is what you have done.

 

Screenshot and trace shows that you have specified that 1234_0318101312_1_1__.wav be used as your prompt file... This is a bad approach if you are still using a voice modem - the 'prompt' file should be asking caller to basically 'press any key to accept call'.

 

If using a Dialoigc card the prompt file is not used at all as there is no need for it.

[jtdagger]

I will be getting a Dialogic card in the next few weeks, but would like to come up with a temporary solution.

 

Many of the numbers I call, will be picked up by an answering machine. My approach allows me to play the message to the answer machine instead of the 'press a button message'.

 

The down side is that when a person picks up, they do not know to press a button to accept the message, so they are not being removed from the outbound queue. Calls picked up by answering machines are obviously not being removed from the queue either. This is a downer, but most importantly I need the message itself to be delivered.

 

Is it possible to play 2 .wav files as the prompt? The first one could be informing the person to press a button to accept and the second could be the message itself. I tried to accomplish this by separating the files with a comma, but it did not work.

 

Thanks for your help. I am looking forward to the Dialogic card!

[SupportTeam]

You will not get an acceptable message delivery system going with a voice modem.

Is it possible to play 2 .wav files as the prompt?

Please update your v5.3.2b install with attached .exe - you should be able to specify multiple comma delimited sound files for the 'prompts message' then.

VgMulti_5.2.3075.zip