Will Not Play File

[Guest Joseph C.]

I cannot get the credit card file to play when I phone into the system. It was working but now it is not. Why???

 

See log of events:

 

195104.51 6 linedevstate 2048 0 0

195104.51 6 callstate OFFERING 65945 0 4

195104.55 6 Lev_CallerID [4385891,CLYMANS J & E,]

195104.58 6 callinfo CALLEDID

195104.58 6 callinfo ORIGIN

195104.58 6 ring 0

195104.80 0 dial start any summary:|5:dok=0|6:hc>0|7:dok=0|8:dok=0|

195110.52 6 ring 2

195110.52 6 rv clear

195110.53 6 Answer the call at 3/20/2005 7:51:10 PM

195110.53 6 lineAnswer(65945) => 65928

195111.09 6 callstate CONNECTED 65945 1 0

195111.09 6 callstate CONNECTED 65945,1,0

195111.09 6 WorkingModeTAPI@Connected=

195111.09 6 WorkingModeScript@Connected=

195111.12 6 Inband detection not enabled

195111.13 6 StartLoadedVgs at 3/20/2005 7:51:11 PM, v5.2.3063

195111.13 6 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\}

195111.13 6 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Credit Card Payment}

195111.13 6 rv add [$RV_STARTTIME]{3/20/2005 7:51:11 PM}

195111.13 6 rv add [$RV_DEVICEID]{6}

195111.15 6 rv add [$RV_CIDNAME]{CLYMANS J & E}

195111.15 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

195111.16 6 rv add [$RV_CIDNUMBER]{4385891}

195111.16 6 tapi Reply (LineEvReply) ok 65928 0

195111.16 6 callinfo MONITORMODES

195111.16 6 timer clear

195111.16 6 [Get Client ID] Number Input

195111.17 6 [Get Client ID] Playing (PayGetId.wav)

195111.19 6 play set playid=533845

195111.20 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\PayGetId.wav]

195111.20 6 path {WAVERR_BADFORMAT} not found

195111.20 6 play set playid=533845

195111.22 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

195111.22 6 For Dialogic use: PCM 11Khz 8bit Mono

195111.23 6 rv add [Hangup Time]{3/20/2005 7:51:11 PM}

195111.23 6 Hanging up call... [srlib PlaySoundStart]

195111.23 6 RecSoundStop ok

195111.23 6 PlaySoundStop err=0

195111.24 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

195111.26 6 fnHangupCall end

195111.26 6 play end current play (playid=0)

195111.27 6 ScriptEventCode 8001 iLineState=900

195111.27 6 LsAwaitingCalls EV_PLAY_FINISHED

195111.27 6 play end current play (playid=0)

195111.27 6 ScriptEventCode 8001 iLineState=900

195111.27 6 LsAwaitingCalls EV_PLAY_FINISHED

195113.12 6 linedevstate 2048 0 0

195113.13 6 callstate IDLE 65945 0 0

195113.13 6 WorkingMode@Idle=

195113.14 6 timer clear

195113.15 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

195113.16 6 tapi Reply (LineEvReply) ok 65911 0

195114.09 6 timer fired EV_TIMEOUT_TIMETOREINITLINE

195114.09 6 ScriptEventCode 9008 iLineState=900

195114.10 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

195114.10 6 ReinitTelephony due to IDLE

195114.11 6 tapic lineDeallocateCall(MainCall:65945) 0

195114.25 6 lineOpen(6)=>

195114.26 6 Waiting for a call...

195114.26 6 LineHandle=65894

195114.27 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

195114.82 0 dial start any summary:|5:dok=0|6:rdy=0|7:dok=0|8:dok=0|

195117.27 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

195117.27 6 ScriptEventCode 9013 iLineState=900

195117.82 0 dial start any summary:|5:dok=0|6:dok=0|7:dok=0|8:dok=0|

 

Can you please advise me as to what I must do to fix this problem?

Thanks in advance.

My email is testpilot@sympatico.ca

[SupportTeam]

The error is: WAVERR_BADFORMAT

 

Are yon using Voice modem or a Dialogic card?

 

Did you select the right option (Modem/Dialogic) when installing the software?

 

Can you check what format the sound file "C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\PayGetId.wav" is in?