Hang Up

[Guest Farzad Soudbakhsh]

Hello,

My VBScript wasn't working on my labtop computer (development computer). I found out that it was because my labtop was running on XP home edition. So, I loaded XP Professional and the problem was solved.

 

I am now facing another problem, and that problem is "Global End-of-Call DTMF (D)". For some reason, this problem only happens to one of my sound files, "SayCurrentAmountBy Farsi2," my other play sound files are working fine. also I don't have this problem in my production computer which has win 2000.

 

please see my log file bellow.

 

181053.45 0 [sayCurrentAmountByFarsi2] Planing (f3.wav, f5.wav, f5.wav, f5.wav, f0.wav, f4.wav, fdecimal.wav, f5.wav)

181053.48 0 play set playid=530035

181053.63 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\f3.wav,C:\Program Files\VoiceGuide\system\voice\f5.wav,C:\Program Files\VoiceGuide\system\voice\f5.wav,C:\Program Files\VoiceGuide\system\voice\f5.wav,C:\Program Files\VoiceGuide\system\voice\f0.wav,C:\Program Files\VoiceGuide\system\voice\f4.wav,C:\Program Files\VoiceGuide\system\voice\fdecimal.wav,C:\Program Files\VoiceGuide\system\voice\f5.wav]

181053.66 0 timer clear

181053.68 0 RunModule PLAY end

181053.73 0 wa(3700,53003505)

181057.37 0 play end current play (playid=530035)

181057.41 0 ScriptEventCode 8001 iLineState=1100

181057.45 0 LsPlayMsg EV_PLAY_FINISHED

181057.49 0 timer set 10 EV_TIMEOUT_HANGUP

181057.53 0 timer set 0 EV_TIMEOUT_GOTOMODULE

181057.57 0 ScriptEventCode 9002 iLineState=1101

181057.61 0 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

181057.65 0 timer clear

181057.69 0 [sayCurrentAmountByFarsi3] Playing

181057.72 0 rv replace start: [C:\Program Files\ivg\Scripts\PBPScript\MCAC\voice files\$RV[Language]\$RV[CurrencyType]$RV[CurrencyType].wav]

181057.75 0 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\MainManuWithOutCC\}[scriptPath]{C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\MainManuWithOutCC}[$RV_STARTTIME]{3/20/2005 6:09:05 PM}[$RV_DEVICEID]{0}[$RV_CIDNAME]{HO WAIYI}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{4082636596}[selectLanguage]{2}[selectLanguage_PathTaken]{matc

ed}[Language_Input]{2}[Language]{2}[scriptEnd_Time]{3/20/2005 6:09:34 PM}[scriptEnd_Goto_Script]{C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\Whitdraw\Withdraw.vgs}[scriptEnd_Goto_Module]{retrysetCC1}[scriptStart_Time]{3/20/2005 6:09:34 PM}[scriptStart_CalledFrom_Script]{C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\MainManuWithOutCC\MainManuWithOutCC.vgs}[scriptStart_CalledFrom_Module]{UseCNumOrBuyNew}[scri

tsPath]{C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\Whitdraw\}[retrysetCC1]{2}[retrysetCC1_Input]{0}[retrysetCC1]{0}[retrycount]{0}[GetC

um]{8002}[GetCNum_PathTaken]{success}[lookForCNum_RowCount]{1}[lookForCNum_1_1]{

000}[lookforCNumResult_Input]{4000}[lookforCNumResult]{4000}[CardFound?_Input]{4000 = 101}[CardFound?]{False}[ReportBalance_RowCount]{1}[ReportBalance_1_1]{390}[balanceResult_Input]

390}[balanceResult]{390}[EvaluatLanguage1_Input]{2}[EvaluatLanguage1]{2}[WavsToP

ay]{f3.wav,fhundred.wav,f90.wav,fdollars.wav,fand.wav,f0.wav,fcents.wav}[confirm

mt2.wav_152]{2}[retrysetAgancy_Input]{0}[retrysetAgancy]{0}[retrycount]{0}[POSCo

eNum]{123456}[POSCodeNum_PathTaken]{success}[lookForAgancy_RowCount]{1}[lookForA

ancy_1_1]{123456}[lookforAgancyResult_Input]{123456}[lookforAgancyResult]{123456

[GetAmt]{10}[GetAmt_PathTaken]{success}[EvalLanguge_Input]{2}[EvalLanguge]{2}[Wa

sToPlay]{f10.wav,fdollars.wav,fand.wav,f0.wav,fcents.wav}[confirmAmt2.wav]{1}[Lo

kForBalance_RowCount]{1}[LookForBalance_1_1]{390}[LookForBalanceResult_Input]{39

}[LookForBalanceResult]{390}[CalculatBalance_Input]{390 - 10}[CalculatBalance]{380}[NewBalance_Input]{"380"}[NewBalance]{380}[EfficientBalance?_Input]{10 <= 390}[EfficientBalance?]{True}[lookPercentAndSaleType_RowCount]{1}[lookPercentAndSaleType_1_1]{.03}[loo

PercentAndSaleType_2_1]{+}[PercentRate_Input]{.03}[PercentRate]{0.03}[saleType_I

put]{+}[saleType]{+}[LookForCurrencyRate_RowCount]{1}[LookForCurrencyRate_1_1]{8

5}[CurrencyRateResult_Input]{885}[CurrencyRateResult]{885}[ConvertDollerToCurren

y_Input]{(390+(390*0.03))*885}[ConvertDollerToCurrency]{355504.5}[lookForCurrenc

Type_RowCount]{1}[lookForCurrencyType_1_1]{2}[CurrencyType_Input]{2}[CurrencyTyp

]{2}[EvaluatLanguage44_Input]{2}[EvaluatLanguage44]{2}[WavsToPlay]{f3.wav, f5.wav, f5.wav, f5.wav, f0.wav, f4.wav, fdecimal.wav, f5.wav}

181057.79 0 rv replace end: [C:\Program Files\ivg\Scripts\PBPScript\MCAC\voice files\2\22.wav]

181057.82 0 [sayCurrentAmountByFarsi3] Playing (C:\Program Files\ivg\Scripts\PBPScript\MCAC\voice files\2\22.wav)

181057.85 0 play set playid=534411

181058.02 0 PlaySoundStart ok [C:\Program Files\ivg\Scripts\PBPScript\MCAC\voice files\2\22.wav]

181058.05 0 timer clear

181058.08 0 RunModule PLAY end

181058.11 0 wa(7441,53441100)

181058.43 0 dtmf D (66252,68,2)

181058.46 0 ScriptEventCode 68 iLineState=1100

181058.49 0 rv add [Hangup Time]{3/20/2005 6:10:58 PM}

181058.52 0 Hanging up call... [Global End-of-Call DTMF (D)]

181058.56 0 RecSoundStop ok

181105.54 0 PlaySoundStop err=0

181105.55 0 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

181105.55 0 fnHangupCall end

181105.72 0 callstate DISCONNECTED 66252 1 0

181105.76 0 ScriptEventCode 9250 iLineState=900

181105.79 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

181105.83 0 rv add [Hangup Time]{3/20/2005 6:11:05 PM}

181105.86 0 Hanging up call...

181105.90 0 RecSoundStop ok

181105.93 0 PlaySoundStop err=0

181105.96 0 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

181105.99 0 fnHangupCall end

181106.02 0 callstate IDLE 66252 0 0

181106.05 0 WorkingMode@Idle=

181106.08 0 timer clear

181106.11 0 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

181106.14 0 tapi Reply (LineEvReply) ok 66218 0

181106.17 0 tapi Reply (LineEvReply) ok 66201 0

181107.11 0 timer fired EV_TIMEOUT_TIMETOREINITLINE

181107.13 0 ScriptEventCode 9008 iLineState=900

181107.18 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

181107.20 0 ReinitTelephony due to IDLE

181107.24 0 tapic lineDeallocateCall(MainCall:66252) 0

181107.41 0 lineOpen(0)=>

181107.45 0 Waiting for a call...

181107.48 0 LineHandle=66184

181107.52 0 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

181107.66 0 dial start any summary:|0:rdy=0|

181110.55 0 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

181110.58 0 ScriptEventCode 9013 iLineState=900

181110.71 0 dial start any summary:|0:idx=0|

[SupportTeam]

I take it that you are using a Voice Modem?

 

Many modems falsely detect tones while playing sound files....

 

The usual options are to change the sound file, change the modem or best yet start using a Dialogic card.

[Guest Farzad Soudbakhsh]

I am using dialogic board D/160SC-LS.

I could successfully transfer the call, but I still have problem with path. the transfer call doesn’t goes trough the success or fail path.

 

How can I solve this problem?

[SupportTeam]

Please post your script and a trace capturing the transfer.